Questions and Answers for Bruce American Originals Natural Red Oak 3/4 in. T x 3-1/4 in. W x Varying L Solid Hardwood Flooring (22 sqft /case)

A:  Hello Mary! Thank you for taking the time to contact us with your question. We do not use a traditional grading system, but classify our products by Good, Better, and Best performance classes. Our graded Best products go through a more extensive manufacturing process to reduce naturally occurring visible characteristics of wood, such as knots, mineral streaks, insect holes, and more. This is while our graded Good products feature the greatest tolerance of these characteristics and our Better graded products are middle of the road. This Natural Red Oak product in our Bruce American Originals collection is graded as Best. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello there! Thank you for taking the time to contact us with your question. You can mix different widths of our product to create a random width effect to your hardwood flooring. In doing so, I would recommend ensuring that all product models of each desired width would be the same color and within the same collection to ensure a good match between each. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello there, Thank you for contacting AHF Products. I’m sorry, but I do not have any information on a product named “northern forest crystal ash”.  I can tell you that the floor in the link you provided, Bruce model SHD2210, store sku 1000019492, is the red oak species and the plank is 3/4” thick x 2-1/4” wide. The lengths vary from 9” – 84”, it’s high gloss, and has microbeveled edges and square ends.  “Natural” means no color was added to the coating so that it is the natural red oak you see. I hope this information is helpful. If you would like to discuss further, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

A:  Hello there! Thank you for taking the time to contact us with your question. For installation of this 3/4" solid hardwood, 16 ga staples that are 1-1/2" - 2" in length should be used. Please follow link and review our installation instructions for this flooring product for more information: bit.ly/42HIJ1W. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello Amy! Thank you for taking the time to contact us with your question. We are very sorry for the inconvenience. However, this color appears to be only available in high gloss finish. We classify our gloss levels as high, medium, and low gloss. To get something potentially similar to a matte type of finish, I would recommend looking into products that feature a low gloss finish. However, we are unable to guarantee availability of every color option in this type of gloss. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello Bruce, Thank you for contacting AHF Products. I’m sorry, but our stains are not available on the market. They are UV cured and applied through our manufacturing process. We recommend contacting a local professional: a paint/stain specialist can custom color match our stains. Please visit your local paint professional with an uninstalled sample of the floor and the material you would like to match.   I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

A:  Hi Robinson! Thank you for taking the time to contact us with your question. Solid hardwood flooring can be fastened to most existing flooring materials providing they can be penetrated with the fastener and the subfloor/underlayment materials meet or exceed the recommended subfloor/underlayment requirements. Laminated rosin paper or 15# builders felt (tar paper) acts as a moisture retarder and may be used to reduce movement caused by changes in subfloor moisture, thereby reducing cupping and warping. (This is especially helpful over crawl spaces and basements.) For additional information regarding installation please visit the following link: https://bit.ly/3RfiPAL. If you have additional questions please feel free to contact our Customer Services Team at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Information can also be found on our website Florexpert.ahfproducts.com   Have a wonderful day!

A:  Hello Maggie, Thank you for contacting AHF Products. Our products are packaged by square footage, not number of boards. There is no quantifiable number of short boards vs. long boards per carton of material.  Install from several different cartons at a time to ensure good color and length variation. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.