Questions and Answers for Bruce Ash Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft /case)

A:  Hello, Thank you for contacting AHF Products.  Rustic Hickory Natural has a low gloss and American Treasures Country Natural has a medium gloss.   The model number for the 4” wide plank is C4710 – ask your Home Depot associate to call their Bruce order desk to see if they can get a special order sku for this floor model. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.

A:  Hello Kari! Thank you for taking the time to contact us with your question. We do not recommend recoating a new hardwood floor, as the factory finish is already very durable and long lasting. Doing so could void our product's finish warranty if any damages were to occur as a result. For additional warranty information, please view our official warranty guide on our website: https://www.bruce.com/en-us/resources/bruce-hardwood-specifications-guides.html#warranty-instructions . Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hi there! Thank you for taking the time to contact us with your question. We do not recommend adding additional coatings to our urethane finished floors. For more information regarding care and maintenance please visit the followin link: https://bit.ly/3XGJmYL Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.   Have a wonderful day.

A:  Hello,  Thank you for taking the time to contact us with your comments. We apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations.  We are very concerned about the issues you are experiencing with your floor.  Please call us at 866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST for further discussion. Once again, thank you for contacting AHF Products.

A:  Hello there! Thank you for taking the time to contact us with your question. This flooring product is still an active product. It is sold exclusively through the Home Depot. The flooring associate in store at your local Home Depot would be more than happy to assist you in ordering this product. ​​​​​​​ Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.

A:  Hello Dustin! Thank you for taking the time to contact us with your question. We appreciate your inquiry. Unfortunately this product is part of a collection that features only 5" width. Please follow link to view some options that may work for you in our Bruce Prestige collection - https://bit.ly/41P1Ho5. Please ask the flooring associate in store at our local Home Depot in getting samples and special ordering these on your behalf. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.