Questions and Answers for Bestway Power Steel Deluxe Series 14 ft. x 42 in. Round Pool Set

A:  Thank you for your question, There is a place to put your email and they will notify you once it is available

A:  Pools do not come with a ground mat, but can be purchased separately. Please call our customer service department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm Arizona Time. -Bestway Team

A:  This pool does not come with a pool mat.

A:  No, it doesn't come with a pool mat.

A:  Thank you for your question, no it doesn't come with chemicals I would get a chemical kit

A:  Hello! No, this does not come with chemicals for your pool, for chemical advice, go to your local pool supply shop. If you have any issues or have any questions; Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm Arizona Time. You can also request a call back from one of our representatives or submit a warranty claim on our website. Please note that our phone menu has changed, and you will need to listen to the end of the message to speak to a representative.

A:  Thank you for your question, there is a a place you put your email then they will notify you once it's available !

A:  Yes, this pool comes with the ladder.

A:  Yes, it does!

A:  Thank you for your question, there is a place to put your email and they will notify you once it is available !

A:  The gauge of the pool liner is 25.6 on the wall and 18.4 on the bottom. Please call our customer service center at: 1855-838-3888 should you have additional questions; we would be happy to assist you. Our office hours are 8:30am-5:30pm MST M-F.

A:  Thank you for your question. The inner layer of polyester mesh is laminated to the 2 outer heavy gauge PVC layers. This creates a total thickness of 0.40-0.80mm (16-32 gauge) depending on the size of the pool.

A:  The Filter pump filters 1500 GPH. Please call our customer service center at: 1855-838-3888 should you have any questions or need to purchase any filters, and spare parts, we would be happy to assist you. Our office hours are 8:30am-5:30pm MST M-F.

A:  It is not hard to assemble the pool. We suggest starting with the top part first and after the top part is assembled, than proceed to put the footings on all the vertical pool legs and than connect the legs to the T-connectors. Please call our customer service center at: 1855-838-3888 should you have any questions; we would be happy to assist you. Our office hours are 8:30am-5:30pm MST M-F.

A:  We do not suggest using or leaving any of our pools out in 40° weather and below, depending on where you live and the type of winter you have, the water inside the pump and pool can freeze and cause damage to them. Please call our customer service center should you have additional questions we would be happy to assist you. Our customer service center phone # is 855-838-3888, our office hours are 6:30am-6:30pm MST M-F.