Questions and Answers for Basement Watchdog Big Dog CONNECT 3500 GPH Submersible Battery Backup Sump Pump with Smart WiFi Capable Monitoring Controller and Charger

A:  The fan on this system will be running most of the time similar to a computer fan. It should be fairly quiet overall. If you have any other questions or concerns about the system please reach out to our service team at 800-991-0466 option 3. We're here to help from 8-6 Monday-Friday central time.

A:  This system is considered a battery backup sump pump system. It is not meant to be used as a standalone primary pump. As far as backup pumps goes this is the strongest, most powerful Basement Watchdog system we make. If you have any other questions about this system, please reach out to our service team at 800-991-0466 option 3.

A:  In most applications, the 6” mark is correct. However, every situation is different and it appears that in your case, the float should be a little lower. Ideally the float switch should not be above the drain tile. We would recommend mounting the switch at a height just below the drain tile, and make sure it is facing away from the drain tile so as to not get splashed on. For more information, please contact our customer support team at 800-991-0466 option 3. We are available to take incoming calls from 8am – 6pm CT Monday through Friday.

A:  The level referenced is the level of water where either the primary pump activates or where the water table is. There is usually a line of discoloration on the sides of the pit or on the primary pump/primary pump discharge pipe that indicates this. For further information or assistance, please contact out customer support team at 800-991-0466 option 3. We are available to take incoming calls from 8am – 6pm CT Monday through Friday.

A:  For installation instructions, please refer to the user manual included with your system. If you still need assistance, please contact our customer support team at 800-991-0466 option 3. We are available to take incoming calls from 8am – 6pm CT Monday through Friday.

A:  In order to ensure we give you the most accurate answer to this question, we need to know a little bit more about your application. Please contact our customer support team at 800-991-0466 option 3 so we can discuss your application and find out if our system is a good fit. We are available to take incoming calls from 8am – 6pm CT Monday through Friday.

A:  You need to buy the Watchdog module BW-WiFi. It costs $149. Otherwise no connectivity.

A:  In order to use the CONNECT remote notification feature, you would also need to purchase The Basement Watchdog CONNECT WiFi Module (available here - https://www.homedepot.com/p/Basement-Watchdog-Wi-Fi-Module-BW-WIFI/301381269). That will allow you to connect the control panel to your WiFi network. For more information, please contact our customer support team at 800-991-0466 option 3. We are available to take incoming calls from 8am – 6pm CT Monday through Friday.

A:  The battery backup system operates independently from the primary pump system. The backup system needs its own 115V/AC receptacle to be plugged into. We also recommend this receptacle have surge protection rated at 1500 joules or more. For more information, please contact our customer support team at 800-991-0466 option 3. We are available to take incoming calls from 9am – 5pm Monday through Friday.