Q:Can the 10” wall mount part be moved to support the side of the shower ring unit? My shower riser does not have a wall to attach it to.
by|Feb 1, 2021
1 Answer
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A: Hi,
Yes, the wall mount support can be removed if you don't need it.
by|Sep 17, 2021
Q:Maybe I am missing a piece, but the valve body part where the shower rises has an outside thread (and nut) but the riser itself has an inside thread...how is this supposed to attach?
by|Apr 1, 2019
1 Answer
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A: It’s a compression thread. Put the shower pipe in with the nut thing on it. You have to shove the shower pipe in to the rubber valve rather hard then twist the threaded nut like thing that has the hole, around it. Ours works really well. It’s mid boggling.
by|Apr 3, 2019
1 found this answer helpful
Q:Can the 62-in. riser be adjusted to be shorter?
by|Nov 2, 2018
0 Answer
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Q:Does this product have a thermostatic valve to prevent scalding and as required by many local building codes? Also, is this product UL approved?
by|Oct 5, 2018
1 Answer
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A: No, it is not UL approved.
by|Apr 24, 2019
Q:What is the "spread"? My plumber said get a 3.5 inch spread. I think this means between the hot and cold valves.
by|Oct 1, 2018
2 Answers
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A: The faucets are on 3-3/8 in. centers.
by|Sep 1, 2023
2 found this answer helpful
A: Yes, 3.5 inches, center to center between the hot and cold feeder pipes!
by|Sep 1, 2023
1 found this answer helpful
Q:Can the attachment to the wall, not the ceiling one be but in any position to accommodate my tub installation?
by|Sep 11, 2018
1 Answer
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A: No. We put our tub on an angle and had to add more length.
by|Dec 9, 2023
1 found this answer helpful
Q:This arrived with no assembly instructions. Where can I get them?
by|Aug 28, 2018
1 Answer
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A: You can download the instruction on the right part below "Info & Guide"
by|May 28, 2019
Q:The delivery of this product had missing parts. Who do I contact about getting these parts delivered?