Q:I purchased the Portsmouth T415502.002 and was expecting a brass wall escutcheon, but instead both the wall escutcheon and dialplate are both plastic. Do you have a brass escutcheon and brass dialplate that I can exchange these for? If so how do I obtain?
by|Feb 12, 2018
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A: No, that particular model does have plastic escutcheon and dial plate. We don't have a different one which is metal.
by|Mar 23, 2023
Q:need instructions on operation of shower Head. T445501. Can not get it to switch to different positions. just installed.
by|Apr 7, 2016
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A: If you do not have at least 25-80 psi the shower head does not have enough pressure to hold the different settings.
by|Mar 23, 2023
Q:what is the sku number for the vavle needed for this item
by|Nov 24, 2015
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A: You would need one of the following rough in valves.
by|May 3, 2023
Q:i need a shower valve that matches the portsmouth sink faucet md. 7420.821
by|Nov 17, 2015
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A: Here is the link to the portsmouth shower faucets that we offer.
http://www.americanstandard-us.com/products/searchResults.aspx?pc=45,11,2,42,13,25,3,38,27&p=1&so=productDate&k=portsmouth&di=0&t=25&r=25
by|Mar 23, 2023
Q:Does this handle lift up to turn on and then go side to side to control temperature?
by|Sep 24, 2015
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A: Yes, that is how it works.
by|May 3, 2023
Q:Is this item still available in Oil Rubbed Bronze?
by|Jul 16, 2014
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A: The T415502.224 has been discontinued.
by|Mar 23, 2023
Q:Is the shower body included with this trim kit?
by|Feb 22, 2014
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A: This is the trim kit only, rough in valve is sold separately.
by|May 3, 2023
Q:I need to know exactly which rough in valve I need for T415.501.002. For shower only, one shower head. Thanks.
by|Mar 23, 2013
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A: Add. Fixture/Component Parts •R120 - R120 Pressure Balance Rough Valve Body Only Estimated List Price: $89.00 •Volume & Temperature Control. •Direct sweat inlets/outlets. •LESS trim. Trim must be ordered separately. •R120SS - Rough Valve Body Estimated List Price: $109.00 •Volume & Temperature Control. Direct sweat inlets/outlets with screwdriver stops. LESS trim. Trim must be ordered separately. •R125 - Rough Valve Body Estimated List Price: $89.00 •Volume & Temperature Control. Female thread IPS inlets/outlets. LESS trim. Trim must be ordered separately. •R125SS - Rough Valve Body Estimated List Price: $109.00 •Volume & Temperature Control. Female thread IPS inlets/outlets with screwdriver stops. LESS trim. Trim must be ordered separately. •R127 - Rough Valve Body Estimated List Price: $89.00 •Volume & Temperature Control, PEX inlets/Direct Sweat outlets. LESS handle and trim (Both must be ordered separately). •R127SS - Rough Valve Body Estimated List Price: $109.00 •Volume & Temperature Control. PEX inlets/Direct Sweat outlets with screwdriver stops. LESS handle trim (Both must be ordered separately). We’re sorry, we are not offering any repair parts for this product through our online Repair Parts store at this time. Browse Online Store Repair Parts Diagram Helpful LinksOnline StoreOnline Store SupportWhere To BuyBrowse All Repair PartsWarranty Registration