Q:I have a new shower/rain head down stairs in a master bathroom and when ever we use the faucets or washer upstairs... water drips from the shower head down stairs. Its all new plumbing and a new shower fixture that are american standard bronze????
by|Feb 7, 2016
1 Answer
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A: Please contact our customer care line at 800-442-1902 for assistance. It sounds like you have residual water or would need a cartridge and pbu.
by|Mar 23, 2023
Q:Can a 3-way diverter valve used for a tub, shower and hand-held shower? Or does a tub need more volume?
by|Feb 7, 2016
1 Answer
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A: Yes, a 3 way diverter will suffice for a tub, shower and hand help shower.
by|Mar 23, 2023
Q:Hi, Using 2x3 framing for a basement shower would help save valuable space. But one of the walls would have the shower mechanism attached. So will the diverter/mechanism fit into the wall cavity? Or must I use 2x4 studs? Mark in NY
by|Jan 19, 2016
1 Answer
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A: we will need more information to suffiently answer this, please contact customer service at 1-800-442-1902 for assistance.
by|Mar 23, 2023
Q:I have this exact valve and all the trim I am looking at requires an on/off valve. Will any other brand be able to fit this diverter or no? The trim I want for both of my valves and they both require a separate on/off valve.
by|Sep 17, 2015
1 Answer
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A: Please reach out to our Customer Care Team directly at 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will be able to assist you.
by|Mar 23, 2023
Q:I purchased an R540 rough valve and trim kit for originally a shower only and purchased a shower arm and rain head shower separately in town square collection. I have now decided to place a tub in that spot. What will I need for the shower/tub set up?
by|Sep 17, 2015
1 Answer
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A: Please reach out to our Customer Care Team directly at 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will be able to assist you.
by|Mar 23, 2023
Q:In a bathroom remodel and tub elemination to shower only what kind of valve do I need to buy?
by|Aug 11, 2015
1 Answer
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A: Please contact the manufacturer for assistance.
by|May 3, 2023
Q:Can this diverter be used to divert to either shower head or handheld if there is no tub deck mount? Would this be part R420? Basically, I only want to divert shower head and handheld in a custom shower with no tub.
by|Jun 10, 2015
1 Answer
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A: Yes, this part can be used.
by|Mar 23, 2023
Q:When diverting from shower head to rain shower valve does not competely shut off water coming out of shower head? How do i fix this
by|May 18, 2015
1 Answer
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A: Please contact our customer care line at 800-442-1902 for assistance.