Q:My cold water handle is hard to turn on and close. Now the whole cold water side is loose and stiff. What is wrong?
by|Nov 27, 2022
1 Answer
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A: Hello,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. It sounds like the cartridge on that side needs to be changed out. The faucet has a warranty on repair parts with copy of purchase receipt. Please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Your American Standard Consumer Connection Team
by|Jan 19, 2023
Q:Does it swivel from right to left.
by|Sep 26, 2018
5 Answers
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A: Yes, it swivels.
by|Apr 17, 2020
A: No, the faucet spout does not swivel.
by|May 6, 2023
A: Yes.
by|Apr 17, 2020
A: Maria, yes this will swivel. -American Standard Tech Team
by|May 6, 2023
A: Yes, the faucet does swivel. We bought 2 sets for our master bath over a yr ago and love them.
by|May 6, 2023
Q:does this have a recessed aerator? Or does it screw off?
by|Jan 13, 2017
3 Answers
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A: It sits at the very tip of the faucet, and the tip of the faucet doesn't appear to screw off.
by|May 5, 2023
A: Don't know if it screws off but it has a little screen over opening.
by|Apr 18, 2020
A: It has an aerator that can be unthreaded.
by|May 4, 2023
Q:Our faucet was installed about 4 months ago and now one of the faucet handles simply spins around in circles with no water coming out. The other handle for the hot water works just fine. Can you tell how this can be fixed or does it need replacing?
by|Jan 4, 2016
1 Answer
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A: There is a handle adapter under the handle that sounds like it may have broken. Please contact our customer care line at 800-442-1902 for parts assistance.
by|Mar 23, 2023
Q:regarding the spout screw kit M96214-YYYOA. We can't figure it out.
by|Dec 5, 2015
1 Answer
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A: Please see the attached installation instruction link. It will show you how to figure this out.
http://www.americanstandard-us.com/assets/documents/amstd/install/Install_5639.pdf
by|Mar 23, 2023
Q:How far behind do the lever handles go on the lavatory faucets, when we turn on the water? My backsplash has a mirror. Also I need a five parts installation for my tub. Is that available in the 7440.801 - Quentin Widespread Faucet model? Thank you
by|Sep 29, 2015
1 Answer
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A: Please contact our customer care line at 800-442-1902 for assistance.
by|Mar 23, 2023
Q:Widespread or mini spread? How to know which to choose?
by|Apr 16, 2013
1 Answer
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A: You would need to determine how far apart your faucet cut out holes are on your current sink.