Questions and Answers for American Standard H2Option 2-piece Dual Flush Right-Height Elongated Toilet in Bone

A:  I am sorry but the largest gpf on our dual flush toilets is now 1.28.

A:  I would first suggest checking your roofing vents. If something has blocked it the air will be displaced and the toilet will not flush properly. Make sure that all of the rim holes have water coming out of them and that your water level in the tank is 1/2" below the overflow.

A:  On the H20 option flush valve you need to put your left hand on the top portion of the flush vavle and your right hand on the bottom portion and twist. There will be a point where it will line up and pull apart. At that point you can change the seal.

A:  We do not manufacture a locking device for any of our dual flush models.

A:  The buttons are designed to be held down for a second, if that does not provide an efficent flush, please contact our Customer Service dept for trouble shooting.

A:  The 2886 model is available in white, linen and bone. We would suggest that you contact our Literature dept at 1-800-442-1902 for color samples.

A:  Thank you for your questions about your toilet. The test for the acceptable water level in the bowl is to fill the bowl slowly from a 3-gallon bucket. Once the bowl seems to reach the same water level, regardless of how much water is put into it, then it is at the normal level for that bowl. In order to increase the amount of water in the bowl you want to : 1. Make sure that the supply line is fully open. 2. Make sure that the refill hose is in the refill tube. 3. Raise the Fluidmaster float cup by screwing it up about a 1/2" at a time. 4. Flush the toilet and see if the water level rises in the bowl. You may want to take a grease pencil and mark where the original water line was before adjustments were made. 5. If you need to, raise the level of the Fluidmaster again. You can safely raise it to 1/2" from the top of the refill tube. 6. If you still do not have enough water in the bowl, you can pull off the refill hose from the Fluidmaster Water Control, remove the red flow restrictor, and replace the refill hose. This will cause water to fill faster into the bowl, before the tank fills up. If you still have problems, you need to call one of our representatives to further diagnose the problem. You may call Technical Customer Service at 1-800-442-1902, and then press option 1 for Consumer, then option 1 for Technical Support. Our office is open Monday – Friday from 8:00 a.m. – 8:00 p.m., EST and Saturday 8am - 6pm. Be prepared to have your model number, color of your model, month/year of purchase, name, street address and phone number. Any of our qualified technical customer service representatives will be glad to assist you. (Canadian customers should call 1-800-387-0369 or 1-905-306-1093 in Toronto, Monday – Friday, 8:00 a.m. to 5:00 p.m., EST.)

A:  The Everclean glaze on the toilet works in two ways. First, the glaze (glass) composition contains a high percentage of zinc oxide, which has natural antimicrobial properties. Second, the surface of the glaze is much smoother than regular glaze, which lessens adhesion of dirt. The glaze does not contain silver nanoparticles or organic pesticides. Note: NONE of our Everclean surfaces contain Silver whatsoever The antimicrobial additive is processed into the seat material, and will not wear off over time. The EverClean surface does not protect against disease causing bacteria