Q:I bought an American Standard 60 lpf/1.6gal probably 4-5 years ago, now I noticed cracks all over the stool, was there a problem with certain models? This shouldn't be happening, Do I have any recourse for a replacement? the number inside tank is 4149A
by|Aug 8, 2022
1 Answer
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A: terry,
Thank you for reaching out to American Standard. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved.
Sincerely, your American Standard Consumer Connection Team
by|Aug 8, 2022
Q:What is the measurement between the finished wall and the lower portion of the trap way closest to the wall? The specs sheet seems to indicate 4 inches from the wall to the supply connection point but I'm not sure if it's to the trap way as well.
by|May 3, 2021
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A: Kdo12,
My name is Karen with American Standard. You are correct that the measurement you are requesting is 4" from the finished wall.
Sincerely, your American Standard Consumer Connection Team
by|May 4, 2021
Q:What is the seat or rim height of the Cadet 3 Elongated 1.6 gpf Toilet Model Number(s): 270CA.001.222
by|Dec 31, 2020
1 Answer
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A: alum,
This is a shorter toilet. It stands 15" from the finished floor to the top of the rim.
Sincerely, your American Standard Consumer Connection Team
by|Dec 17, 2022
Q:Does the EverClean surface require special cleaning products? Any cleaning products to avoid?
by|Nov 27, 2020
1 Answer
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A: Hello, Thank you for reaching out to the American Standard Consumer Connection Team. The Everclean surface in our toilets does not require any special cleaning products. As with all toilets avoid any abrasive cleaners. If there is anything we can assist you in the future, please feel free to contact us at 1-855-815-0004 Monday – Friday, 8AM – 7PM EST or Saturday 10AM – 4PM and an American Standard Consumer Connection Advisor will be happy to assist you.
by|Nov 30, 2020
Q:Is the cadet suite 3 a quiet flushing toilet?
by|Jul 10, 2020
1 Answer
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A: MaryConstance,
I would say that the Cadet is in the middle of most toilets. It does have a larger flush valve opening which more water goes through causing some noise but it is not nearly as loud as the Champion or a pressure assisted toilet.
Sincerely, your American Standard Consumer Connection Team
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by|Dec 17, 2022
Q:I have a 4512A toilet tank, i would like to replace the flapper and the flush valve, can you tell me what the replacement part numbers would be?
by|Feb 15, 2020
1 Answer
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A: brian,
If you happen to mean 4215A tank you would want to order flush valve 3174.105-0070A. The seal will be included with the flush valve.
Sincerely, your American Standard Consumer Connection Team
by|Feb 16, 2020
Q:Is the distance from the wall measured to the front of the bowl
by|Nov 11, 2018
3 Answers
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A: Yes, the distance from the wall includes the front top of the bowl.
by|Nov 13, 2018
A: The distance is usually measured from the wall to the center of the waste pipe which is usually where the bolts are. Wall to bolts.
by|Nov 12, 2018
A: Yes, the distance is from the wall to the front lip of the bowl. -American Standard Tech Team
by|Nov 13, 2018
Q:AdamC… You responded that the flush valve that I need for my toilet is part number 738360-0070A. The American Standard website does not recognize this number. Does another valve work?
by|Oct 3, 2018
1 Answer
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A: We no longer offer the flush valve due to the age. However, you may Google search the part number and it will list multiple suppliers who still have the item.