Q:Regarding the deck mount, we are finding that the tub filler leaksat the 2 neck joints. How do I fix this?
by|Oct 26, 2015
1 Answer
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A: Please contact our customer care line at 800-442-1902 for assistance.
by|Mar 23, 2023
Q:Can I combine the deck mount valves and shower with the Serin slip-on diverter tub spout? I need deck mounted controls, but a wall mounted spout. Can I then just place a plate over the empty hole for the deck spout?
by|May 1, 2014
1 Answer
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A: Please contact our customer care line at 1-800-442-1902 for assistance.
by|Mar 23, 2023
Q:I need to replace both of my deck escutcheon kits (M950245-YYOA). How can I get 2 of these?
by|Mar 28, 2014
1 Answer
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A: You may contact customer service at 1-800-442-1902 to place your order.
by|Mar 23, 2023
Q:Do the tub filler have to be installed so it's in line with the handles? I would like the handles to be closer to the front of the tub and the filler to be in the back corner. Is there a kit that I can use to achieve this?
by|Jan 16, 2014
1 Answer
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A: As long as all the plumbing works you can configure the installation any way you would like to.
by|Mar 23, 2023
Q:does the spout revolve [swivel] 360 degrees around? if not do you sell a tub filler with hand shower that does revolve?
by|Apr 11, 2013
1 Answer
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A: We do not offer a spout that swivels 360 degrees.
by|Feb 8, 2018
Q:My plumber tells me the rough-in tube & tee assembly is not deep enough to extend through the deck. He says we need a deep rough-in to extend through the deck. What is the typical deck made of you've seen?
by|Mar 12, 2013
1 Answer
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A: We are not sure what you are referring to as our tee and hose kits are standard.
by|Feb 8, 2018
Q:Does the spout swivel up to 90º?
by|Dec 7, 2012
1 Answer
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A: Yes, the spout will swivel back an forth up to 90 degrees on each side.
by|Feb 8, 2018
Q:Maximum Deck Thickness, Valve and Shipping
by|May 1, 2012
1 Answer
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A: Please refer to American Standards website and put the model number into the search box to pull up the spec sheet.