Q:Hi, can I only buy a single hung window? Because one of my hung window it broke
by|Jun 20, 2023
1 Answer
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A: You may be able to purchase a new sash through your local Home Depot. Sash only is not offered online.
by|Jul 3, 2023
Q:All our windows were replaced about 7 rears ago and we have been very happy the only problem 2 out of 15 windows that were replaced have clouded up. How do we replace these to standard lower windows under the lifetime warranty?
Thanks
by|Jun 18, 2023
1 Answer
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A: To file a warranty claim go to www.americancraftsmanwindows.com Select Resources, then Warranty, then click the Learn More button in the American Craftsman box and finally Submit Warranty Request. You will need the numbers off the products to complete the claim.
by|Jun 28, 2023
Q:Does this window come with an interior sill
by|Jun 16, 2023
1 Answer
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A: The window does not have an interior sill.
by|Jun 28, 2023
Q:I had purchased 8!windows in 2020- I have never seen such complicated wondow - every time I went to clean inside out the side came out and the piece broke- how can I replace ?
by|Jun 12, 2023
1 Answer
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A: Please contact Customer Service at 1-888-504-0005.
by|Jun 12, 2023
Q:I need to install 2 windows side by side, attached together. Is there hardware available to do this? If so, can you provide me the information? If they will work, i will be purchasing 13 of these. (8 to be the double windows).
by|Jun 6, 2023
1 Answer
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A: You can place a special order at your local Home Depot for the mullion. It would take up 2 inches of the opening space. You can also special order twin units already joined at your local Home Depot.
by|Jun 19, 2023
Q:what's the outside dementions of the 37.75 x40.75 70 series window ?
by|Jun 6, 2023
1 Answer
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A: The size from edge of J channel to edge of J channel on the exterior would be 39.25 x 42.25.
by|Aug 13, 2023
Q:Does this window slide up and stay on its own? Keeps sliding down?
by|May 31, 2023
2 Answers
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A: The window should stay up once you have opened it. IF it keeps sliding down you want to make sure the picot bar at the bottom of the sash is engaged in the balance mechanism in the track that hold the weight of the sash up.
by|Jun 12, 2023
A: No it stays up
by|Jun 2, 2023
Q:Are they white only?
by|May 29, 2023
1 Answer
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A: White is the only color offered online. If you do not see what you are looking for online, you may be able to place a special order through your local Home Depot.
by|Nov 26, 2023
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Q:Is the glass 3/4'' or 7/8'' or 15/16''. Also is it double strength glass?
by|May 21, 2023
1 Answer
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A: The glass is dual pane 3/4 inch single strength.