Questions and Answers for MOEN Stem Extension Kit, Hot and Cold Side, Monticello Widespread in Red and Blue

A:  Hello Carlos and thank you for your interest in Moen products. The Moen Stem Extension Kit, Hot and Cold Side, Monticello Widespread in Red and Blue will fit a Voss two handle widespread bathroom faucet that is manufactured prior to December 2014. If you have additional questions, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  Hello David and thank you for your interest in Moen products. The Moen Stem Extension Kit, Hot and Cold Side, Monticello Widespread in Red and Blue, is used in the Moen model T4570 Monticello widespread lavatory sink faucet. If you have additional questions please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 9:00 am - 5:30 pm (Eastern Time).

A:  Model # 97479 Store SKU # 1000949210 This will fit Moen faucet 4570. Easy to remove and install, I recommend buying the install tool. MOEN Cartridge Retainer Removal Tool Model# 179120 The tool makes it very simple.

A:  Hello Pegbell and thank you for your interest in Moen products. The Moen Stem Extension Kit, Hot and Cold Side, Monticello Widespread in Red and Blue are plastic. The diameter is .40” and has 24 splines. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

A:  I went and bought the special tool as well thinking it would be a cinch to take out. Instead, I stripped completely the stem extension with nothing else to grab onto. I used a screw driver and hammer to bust the stem extension into many pieces and using a needle nose plier to fish them out. This is the most difficult repair I've done as an amateur.

A:  Hello Terry and thank you for your interest in Moen products. Moen’s Cartridge Retainer Removal Tool for 2-Handle Faucet is used to remove the nut that holds the cartridge inside the valve body. The nut has to be removed before you can remove the stem and cartridge together. Moen’s Consumer Services department is available to provide product/technical/repair assistance and we would be delighted to work with you to find a satisfactory resolution. Please feel free to call us at 800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  You can use Moen 14272 Cartridge Retainer Removal, or a needle-nose plier to unscrew the stem by turning with the plier nose (the plier nose act like the 14272). But if the old stem is worn out and soften, it is better to use the Moen tool.

A:  Hello Louie and thank you for your interest in Moen products. For technical assistance including instructions and installation support, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  You can use Moen 14272 Cartridge Retainer Removal, or a needle-nose plier to unscrew the stem by turning with the plier nose (the plier nose act like the 14272). But if the old stem is worn out and soften, it is better to use the Moen tool.

A:  If your just replacing the stem , all you do is remove the screw. If your removing the cartridge it's a little more involved. You have to remove the plastic cartridge nut. You can use needle nose pliers or I bought the removal tool. It only cost a couple dollars and it made it a lot easier to remove. The cartridge itself could be a problem if it,s the original and been in there a long time. I found a few "how to" videos on you tube that showed how to remove stuck cartridges.

A:  Had to order on line since store did not have product available. Got info from Moen website/repairs.

A:  Call Or Go online

A:  they only available on line, not in store

A:  Type in search all ( moen 97479 ) then type your zip code for the store near you and check if in stock or online purchase.

A:  Hello Horace. Thank you so much for your support of Moen products. The stem extensions are not often available in the store. However, have you considered contacting Moen to check your warranty status? Please complete the form at http://www.moen.com/consumer-support/contact-us or call Moen at 1-800-289-6636. Our business hours are 8:00 a.m. - 8:00 p.m. Monday through Friday and 9:00 a.m. - 5:30 p.m. Saturday EST.