Dear Valued Customer,
Thank you for taking the time to post your review, it is important for us to hear feedback on our products. We apologize for the inconvenience you have experienced with your flooring. It is our aim to provide quality products and services to our customers and to meet your expectations. Beautiful hardwood floors are a product of nature and therefore not perfect. Every board, even when taken from the same tree, is different in color shade and grading. The Vintage Farm Hickory - Antique Timbers is intended to have an antique look; therefore, will have some darkened edges, distinctive graining and knots to create contrast from one plank to another. The darkening is to add the unique look to create the vintage appeal and reflective of reclaimed wood. We recommend that you or your installer inspect the boards thoroughly and make a judgment on whether to install that board or not. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, a 5% must be added to the actual square footage needed for cutting and grading allowance. Again, we apologize for the inconvenience you experienced and hope that this information is helpful. Have a great day.