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Showing 1-30 of 669 reviews
Apr 15, 2023
Excellent
Excellent display TERRI
by
Nov 6, 2022
EASY RETURN PROCESS
I HAD TO RETURN A DEFECTIVE WATER HEATER, AFTER 4 YEARS, AND THE PROCESS WAS EASY AND QUICK WITHOUT ANY PROBLEMS AT ALL. IT WAS A WARRANTY RETURN THAT HOME DEPOT AND RHEEM HONORED AND REPLACED
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Recommended
Mar 14, 2024
Poor Service
Be prepared to weight up to 30 minutes if you are trying to exchange propane tanks. One time is understandable, but it has occurred nearly every time I have attempted to do so.
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Feb 25, 2024
Pre
Good morning my dear
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Recommended
Feb 24, 2024
wilkes barre store
some moron patched the floor near concrete section with blacktop gets all over your shoes its ridiculous
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Feb 20, 2024
OUTSTANDING CUSTOMER SERVICE
I came to HONE DEPOT for materials for a Church Priject and observed and was assisted by one if the MOST OUTSTANDING CUSTOMER SERVICE REPRESENTATIVE EVER!!! Her name is Thereasa!!! She was HELPFUL, COURTEOUS, JOYFUL, PROFESSIONAL to ALL her customers!!! She TRULY EXCEEDED My EXPECTATIONS FOR OUTSTANDING CUSTOMER SERVICE!
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Recommended
Jan 8, 2024
Off to a Great 2024
I purchase these on a monthly basis and I can’t find a better deal anywhere else other then at Home Depot 🤗
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Recommended
Dec 6, 2023
Clean store and friendly, helpful associates
This store had everything I needed for a remodeling project. Associates very helpful, friendly, and helpfull. Inside and outside very clean store
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Recommended
Dec 1, 2023
Great Experience
great service and great customer service
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Recommended
Nov 23, 2023
Customer focused team of happy people.
I have to admit that I shop at a lot of different Home Depot's. Six in NJ, one in Maryland and two in PA. The Wilkes-Barre store stands out as having the Happiest customer focused team greeting customers and helping us find what we need. I saw several examples besides myself where associates geeted and helped customers. Thats customer service!
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Recommended
Nov 19, 2023
Cashier
Cashier on this store are really friendly and they help me out on everything I need to make my shopping a lot easier
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Nov 10, 2023
Funny and caring workers here. I love shopping here
Thereasa was pretty cool to us when we were stumbling through the check out and helped me with
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Recommended
Nov 10, 2023
Thereasa made me feel like a welcome customer
Wilkes-Barre, PA Employee Thereasa actually I felt went above and beyond to answer my questions about dremal tools and she was kind and patient with me she was articulated the product specs and offered solutions to my problem. Also she helped with professionalism when I struggled with checking out.
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Recommended
Oct 22, 2023
Great prices.
Excellent service and great prices.
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Recommended
Oct 2, 2023
greeat store
always have what im looking for and easy to find. friendly staff
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Sep 27, 2023
Dishwasher
Mr Bob in Housewares was awesome. He shows showed us the dishwashers and explained what we needed to know and helped us to choose the best one for us. Thank you Sir. We will be in to pick it up on Thursday.
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Recommended
Sep 7, 2023
Amazing staff
I am really grateful for Latisha. If you need anything she the go to:)
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Sep 6, 2023
Great Customer Service Rep
we brought a mail in card with a promotion on it and Latisha informed us of another promotion that gave us 24 months free interest and gave us another $100 off of our purchase. Very well-informed employee!
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Recommended
Sep 2, 2023
Great customer service and help from the paint department!
BEHR Premium Advanced Deck Over is the best product I have used to resurface and paint my wooden deck. It always performs well!
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Recommended
Aug 16, 2023
Carpet Shopping
Highly recommend shopping for carpet @ Home Depot in Wilkes-Barre.
Spike made shopping for carpet simple & easy…
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Recommended
Aug 5, 2023
Great staff very friendly helpful
I’ve been buying a lot of material over the past few months, if there’s something special that I need and not in stock they’ll get for me in a short amount of time.
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Recommended
Jul 31, 2023
Heather in Customer Service is Outstanding!
I was in the store on Sunday, July 30th renting a truck and doing a return. This required me to be in the Customer Service line three different times and I was able to observe Heather in action. In summary, I am amazed at Heather’s level of patience, expertise and ability to multitask relative to doing her own job and others. While I waited in line, it was apparent that Heather was able to handle at least two transactions for every one that her peers accomplished. However, what really “hit home” with me was that Heather was either approached, or her name called out, by seven other Home Depot employees who were asking her questions about how to handle a particular situation. Seven! And each time, the Home Depot employee asking for Heather’s assistance left with the information they requested. Heather’s ability to communicate concisely to others and still concentrate on her own task was beyond impressive. From my perspective, Heather is clearly a “gem” and I hope that Home Depot management really understand and appreciate her outstanding performance; as a Home Depot customer, I certainly do appreciate her!
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Recommended
Jun 10, 2023
Very dirty
Beware, Parking lot is a disaster. Full of potholes and garbage, very dirty. Inside store seems to be somewhat OK for how busy they are. Employees very nice. Whole store in and out needs a makeover
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Jun 10, 2023
Quick return
Had to return a few items, we over bought because we thought the project was much bigger than anticipated. Had our receipt, our ID, and it took less than 5 minutes. I was very 😊 happy.
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Recommended
Apr 9, 2023
Is air pure fire
I bought this levoit air pur Purifier which is wonderful have 2 of these in my home.
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Mar 31, 2023
GREAT PRICES
MY THIRD PURCHASE HERE AND WELL SATISFIED WITH THE MERCHANDISE
THANK YOU
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Recommended
Mar 13, 2023
Clean, neat, and orderly.
Home Depot is my go to place for home improvement and repair products. Employees are, for the most part, helpful &friendly.
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Recommended
Jan 4, 2023
RIP OFF
I purchased an item yesterday along with several other items and used a gift card I received for Christmas. I used my debit card to pay the balance because my purchases exceeded the gift card. The next day I needed to return an item because it was the wrong electrical device for my job. The package was unopened. The clerk would not give me a refund for the item because I used a gift card. Instead she gave me the difference between the item and the amount I paid with my debit card which was $2.73. Who does that? I will never purchase anything from Home Depot again. Don't buy anyone a Home Depot gift card.
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Nov 30, 2022
Great employee
Dan was a very helpful employee who went out of his way to assist me in finding what I needed in the store tonight. He was very patient and kind to make sure I got everything I came in for. Thank you Dan.
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Recommended
Nov 9, 2022
Great Customer Service
The Christmas trees are very nice and there is a beautiful display in the store. The store is very tidy and the staff is very helpful.... especially Assistant Manager MIKE!