#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(570)830-4400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
41 Spring St
Wilkes-barre, PA 18702
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Customer Store Reviews

  • 4.7 out of 669 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (669)
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Showing 1-30 of 669 reviews
Excellent
Excellent display TERRI
by
    EASY RETURN PROCESS
    I HAD TO RETURN A DEFECTIVE WATER HEATER, AFTER 4 YEARS, AND THE PROCESS WAS EASY AND QUICK WITHOUT ANY PROBLEMS AT ALL. IT WAS A WARRANTY RETURN THAT HOME DEPOT AND RHEEM HONORED AND REPLACED
    by
      • Recommended
      Poor Service
      Be prepared to weight up to 30 minutes if you are trying to exchange propane tanks. One time is understandable, but it has occurred nearly every time I have attempted to do so.
      by
        Pre
        Good morning my dear
        by
          • Recommended
          wilkes barre store
          some moron patched the floor near concrete section with blacktop gets all over your shoes its ridiculous
          by
            OUTSTANDING CUSTOMER SERVICE
            I came to HONE DEPOT for materials for a Church Priject and observed and was assisted by one if the MOST OUTSTANDING CUSTOMER SERVICE REPRESENTATIVE EVER!!! Her name is Thereasa!!! She was HELPFUL, COURTEOUS, JOYFUL, PROFESSIONAL to ALL her customers!!! She TRULY EXCEEDED My EXPECTATIONS FOR OUTSTANDING CUSTOMER SERVICE!
            by
              • Recommended
              Off to a Great 2024
              I purchase these on a monthly basis and I can’t find a better deal anywhere else other then at Home Depot 🤗
              by
                • Recommended
                Clean store and friendly, helpful associates
                This store had everything I needed for a remodeling project. Associates very helpful, friendly, and helpfull. Inside and outside very clean store
                by
                  • Recommended
                  Great Experience
                  great service and great customer service
                  by
                    • Recommended
                    Customer focused team of happy people.
                    I have to admit that I shop at a lot of different Home Depot's. Six in NJ, one in Maryland and two in PA. The Wilkes-Barre store stands out as having the Happiest customer focused team greeting customers and helping us find what we need. I saw several examples besides myself where associates geeted and helped customers. Thats customer service!
                    by
                      • Recommended
                      Cashier
                      Cashier on this store are really friendly and they help me out on everything I need to make my shopping a lot easier
                      by
                        Funny and caring workers here. I love shopping here
                        Thereasa was pretty cool to us when we were stumbling through the check out and helped me with
                        by
                          • Recommended
                          Thereasa made me feel like a welcome customer
                          Wilkes-Barre, PA Employee Thereasa actually I felt went above and beyond to answer my questions about dremal tools and she was kind and patient with me she was articulated the product specs and offered solutions to my problem. Also she helped with professionalism when I struggled with checking out.
                          by
                            • Recommended
                            Great prices.
                            Excellent service and great prices.
                            by
                              • Recommended
                              greeat store
                              always have what im looking for and easy to find. friendly staff
                              by
                                Dishwasher
                                Mr Bob in Housewares was awesome. He shows showed us the dishwashers and explained what we needed to know and helped us to choose the best one for us. Thank you Sir. We will be in to pick it up on Thursday.
                                by
                                  • Recommended
                                  Amazing staff
                                  I am really grateful for Latisha. If you need anything she the go to:)
                                  by
                                    Great Customer Service Rep
                                    we brought a mail in card with a promotion on it and Latisha informed us of another promotion that gave us 24 months free interest and gave us another $100 off of our purchase. Very well-informed employee!
                                    by
                                      • Recommended
                                      Great customer service and help from the paint department!
                                      BEHR Premium Advanced Deck Over is the best product I have used to resurface and paint my wooden deck. It always performs well!
                                      by
                                        • Recommended
                                        Carpet Shopping
                                        Highly recommend shopping for carpet @ Home Depot in Wilkes-Barre. Spike made shopping for carpet simple & easy…
                                        by
                                          • Recommended
                                          Great staff very friendly helpful
                                          I’ve been buying a lot of material over the past few months, if there’s something special that I need and not in stock they’ll get for me in a short amount of time.
                                          by
                                            • Recommended
                                            Heather in Customer Service is Outstanding!
                                            I was in the store on Sunday, July 30th renting a truck and doing a return. This required me to be in the Customer Service line three different times and I was able to observe Heather in action. In summary, I am amazed at Heather’s level of patience, expertise and ability to multitask relative to doing her own job and others. While I waited in line, it was apparent that Heather was able to handle at least two transactions for every one that her peers accomplished. However, what really “hit home” with me was that Heather was either approached, or her name called out, by seven other Home Depot employees who were asking her questions about how to handle a particular situation. Seven! And each time, the Home Depot employee asking for Heather’s assistance left with the information they requested. Heather’s ability to communicate concisely to others and still concentrate on her own task was beyond impressive. From my perspective, Heather is clearly a “gem” and I hope that Home Depot management really understand and appreciate her outstanding performance; as a Home Depot customer, I certainly do appreciate her!
                                            by
                                              • Recommended
                                              Very dirty
                                              Beware, Parking lot is a disaster. Full of potholes and garbage, very dirty. Inside store seems to be somewhat OK for how busy they are. Employees very nice. Whole store in and out needs a makeover
                                              by
                                                Quick return
                                                Had to return a few items, we over bought because we thought the project was much bigger than anticipated. Had our receipt, our ID, and it took less than 5 minutes. I was very 😊 happy.
                                                by
                                                  • Recommended
                                                  Is air pure fire
                                                  I bought this levoit air pur Purifier which is wonderful have 2 of these in my home.
                                                  by
                                                    GREAT PRICES
                                                    MY THIRD PURCHASE HERE AND WELL SATISFIED WITH THE MERCHANDISE THANK YOU
                                                    by
                                                      • Recommended
                                                      Clean, neat, and orderly.
                                                      Home Depot is my go to place for home improvement and repair products. Employees are, for the most part, helpful &friendly.
                                                      by
                                                        • Recommended
                                                        RIP OFF
                                                        I purchased an item yesterday along with several other items and used a gift card I received for Christmas. I used my debit card to pay the balance because my purchases exceeded the gift card. The next day I needed to return an item because it was the wrong electrical device for my job. The package was unopened. The clerk would not give me a refund for the item because I used a gift card. Instead she gave me the difference between the item and the amount I paid with my debit card which was $2.73. Who does that? I will never purchase anything from Home Depot again. Don't buy anyone a Home Depot gift card.
                                                        by
                                                          Great employee
                                                          Dan was a very helpful employee who went out of his way to assist me in finding what I needed in the store tonight. He was very patient and kind to make sure I got everything I came in for. Thank you Dan.
                                                          by
                                                            • Recommended
                                                            Great Customer Service
                                                            The Christmas trees are very nice and there is a beautiful display in the store. The store is very tidy and the staff is very helpful.... especially Assistant Manager MIKE!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 669 reviews

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