#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(214)319-0415
Tool & Truck Rental(214)319-0421
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
11255 Garland Rd
Dallas, TX 75218
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Customer Store Reviews

  • 4.5 out of 342 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (342)
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Showing 1-30 of 342 reviews
If you need it, you can find it here!
The overall store is huge and well stocked on every conceivable supply needed for repair, remodeling and ancillary products. However, getting help when needed is a frustrating experience. One has to search the aisles for an employee from various departments to get help.
by
    • Recommended
    Sales Cashier
    Everything went cool and according to my visit and beyond!
    by
      • Recommended
      The way customer serve should be
      Dulce in Customer service department has great customer service skills. Very knowledgeable and professional. I would hire her for my company if need be. She is the type of employee any company would want. She has a great sense of urgency.
      by
        • Recommended
        awesome customer service
        I love the service I receive at this location. I will be a customer for life.
        by
          • Recommended
          Awesome customer service
          They helped me out to get what I needed
          by
            • Recommended
            Extraordinary Customer Service for Seniors
            Wallace, in the tool rental area, helped unstick the water filter canister from the shower attachment that I got here some months ago. Saved me plumber's fees! And last summer when I rented a shop vac, he made sure it was in perfect order and showed me how to use it. A kind soul. Very patient with senior citizens.
            by
              • Recommended
              Friendly store
              My fiancé and I are in our 70’s and the employees that we asked for help were very kind and respectful especially a very sweet lady named GINA! We will definitely be back as we transition and combine our 2 homes… thank you!
              by
                • Recommended
                Friendly
                Good attitude.. good service. Been coming to this location for years
                by
                  • Recommended
                  Manager
                  Plywood some ruffing
                  by
                    • Recommended
                    Great staff
                    Staff is always friendly and, for the most part, great to converse with. It’s nice to have young, easy on the eyes, staff who also know what they’re talking about when u have questions.
                    by
                      • Recommended
                      Exceptional personnel
                      Was so happy to get the help I got from the people at Home Depot - I thought it was going to be a lost cause and they saved the day
                      by
                        • Recommended
                        Store Employees
                        This store employees should be made aware to acknowledge the customer and not acknowledge the customer when eye contact is giving. Very disappointed to be overlook when your are standing by the desk in a particular department.
                        by
                          1 found this review helpful
                          Tool Rental guys rock
                          The tool rental guys Wallace, David, and Bray are very polite and take the time to explain things and help you. I always come back because of them.
                          by
                            • Recommended
                            Great customer service
                            I love home depot with their great customer service power that up
                            by
                              • Recommended
                              Patience
                              I hate going to home improvements store because I seldom find help when needed or when I do I feel rushed. I went to this particular store because they had quantity of wood needed for my project. I needed help in 4 different areas and everyone who helped made sure I had what I needed
                              by
                                • Recommended
                                Always has what I need
                                There has never been a time, urgent or not, that this store doesn’t have what I need. Shelves are always stocked and employees are willing to help. It’s a shame they changed their return policy, I’m one of those clumsy people that throws away receipts.
                                by
                                  • Recommended
                                  Dallas TX Garland Rd store has many helpful associates
                                  The Garland Rd store has many helpful, knowledgable and willing associates.
                                  by
                                    You keep moving things around
                                    seems like every time I go into the store, you are moving things to different locations, and I have to find an employee to ask where this or that has been moved! WHY???
                                    by
                                      Front Desk
                                      Employee showed concern for my reaction to her service at it was fast, knowledgeable & courteous
                                      by
                                        • Recommended
                                        Excellent employees
                                        by
                                          • Recommended
                                          Isaac and Big E are the best
                                          You guys did amazing job. It did fly though but it’s ok I still appreciate how helpful you were! You took your time and patience to help me secure my stuff. Will definitely come back
                                          by
                                            • Recommended
                                            They understand the ASSIGNMENT
                                            Extremely satisfied with the employees at this store. They ask they listen and they respond accordingly
                                            by
                                              • Recommended
                                              Friendly and knowledgable employees
                                              This store has never failed to meet my product needs and I have never been questioned regarding any returns.
                                              by
                                                • Recommended
                                                Always friendly and helpful
                                                Nice clean store and they always have what I need. I really appreciate them.
                                                by
                                                  • Recommended
                                                  Katrina Rave and Ralph
                                                  Katrina was extremely helpful, cheerful and “with it” today. I have been doing some work on our house and we frequent the store a lot. Thankful for team members like Ralph and Katrina who care and are considerate and professional. She should be moved up to mgmt, in my humble opinion. I am a completely satisfied customer. HMF
                                                  by
                                                    • Recommended
                                                    No shopping carts
                                                    No shopping carts for customers.
                                                    by
                                                      The white rock Home Depot is horrible!!!
                                                      Avoid this store. It’s horrible.
                                                      by
                                                        Customer service
                                                        Thanks to Coy and Katrina Poitier I will come back
                                                        by
                                                          • Recommended
                                                          Worst Home Depot in north Texas
                                                          The employees were hostile, unfriendly, and ignorant of products. Inventory was low on several items and I had to go to another HD to finish shopping. It’s like they’re closing this location or something.
                                                          by
                                                            Excellent Customer service at store 0550! One of the best store around the area.
                                                            I’m so happy I stopped at store 0550 their customer service really goes above and beyond! They really put customers first at this store!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 342 reviews

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