Reviews for Westerly #4284

I bought two $43 gallons of Behr paint to repaint a portion of my house that I painted last year. I brought the Behr label in to make sure I received the exact same paint. What I received was 2 gallons of paint that had a different SKU from my last purchase. When I asked why the SKU was different, the guy behind the paint counter couldn't tell me. When I asked for a paint stir stick, he said we don't have any. I am not joking! I also had to wait until the HD paint people finished their lengthy personal discussions before bothering them with my paint questions. This is my first ever negative HD review in 30+ years as a customer.

I came into Home Depot on Monday 3-25-24 , around 5:30pm. I went to the self check out . The sales cashier’s name was Christine. She was extremely friendly and helpful to me. She even helped me apply for a credit card. I will be back to this Home Depot . Great Customer Service !!! Thank you !!!

I am always pleased to shop in the Westerly Home Depot. I always find what I need.

Always has what I am looking for great store

The manager "RED" was very rude and unaccomodating

We are relocating to the South County RI are fortunate to have the Westerly Store in our area for our new home renovation projects. Great store, very clean, well stocked and the best associates.

The reason for this review is to express my disgust with an experience at the Westerly store in hopes that other customers don’t have to go through the same. An exterior door had to be changed at home and after taking measurements and receiving help from a local Home depot, the wrong door was purchased. When returning the door, I learned the size I needed wasn’t a size carried in store but Westerly had it in stock. These are my best estimates for timeline but please review camera footage for accuracy. Saturday 6/17/23 9:21 PM – I called The Westerly store and spoke to Erin. She stated door (SKU 812325) was available but the screen (SKU 609440) was not 9:55 PM – I arrived at the Pro entrance. The doors were locked so I ran to the other entrance. 9:56 PM – As I walked in, Erin and Dan were at the Customer Service Desk. An employee was walking towards the desk and as I begin to tell Erin I was there for the door she had confirmed was in stock the unnamed employee turned around. 10:00-10:01 PM – I arrive at customer Service Desk with door and screen which Erin stated was not in stock. Erin noticed the door size I had pulled was incorrect, which I appreciate. She then stated we are closed. Joshua, who was sitting in a chair behind the customer service desk made a comment along the lines of “if there are 2 or 3 in the system it’s not there, don’t waste your time” I asked I could run back to grab the correct size since it was there. I was almost begging. My wife is 8 months pregnant, I had no exterior door, it was raining and I traveled from Groton CT. Erin gave the “go ahead” and I rushed back to get the right size. When I called Erin earlier I asked if someone could verify both to prevent a wasted trip. She stated the door was in stock but the screen wasn’t. When I was in the aisle, there were at least 4 screens available. I arrive at the desk with the correct door and screen. I was ok until Joshua made a sarcastic remark. I let him know both the door and screen were in stock contrary to what he had said a few minutes before. It was clear he wasn’t happy about having to ring me up. If you are able, you could see in the video, he made a sarcastic comment and gave a thumbs up. Customer service was not his priority at that point. I commented that the store should do better. I would have been out more quickly had someone been helping. This was in reference to both the employee walking away as I first arrived and watching Joshua make comments while sitting. As Joshua was ringing mw out I asked to speak to a manager and he pointed to Dan, who was right behind him. Having worked retail and customer service, I understand how a Saturday night can be. I expressed the same concern as I did to Joshua of the store needing to do better. I understand I came in late and wasn’t looking for a consult. I knew exactly what I needed and didn’t feel the employees were doing anything to assist. Dan continued with shallow comments. I don’t recall the order but among them were “We’re short staffed, my employees are off the clock.” After paying for the items, I asked if someone can assist me in loading the two large items into my car. Dan says “No, my employees are off the clock” There was a 4th person in a green shirt and glasses who stepped in to use a computer. I asked if no one will assist me and the person in the green shirt adamantly responded. NO! I left the store with the cart and parked it so the merchandise didn’t get wet as I was still parked in the Pro area. While I’m loading the doors, the person in green shirt who was identified as security said “Sorry”. In my anger I said nothing. My disgust comes from how comfortable all 4 employees were at lacking customer service. This indicates I’m not the first to experience this but can only hope I’m the last.. Again my hopes are to bring this to your attention if it hasn’t been brought and to be sure the employees are aware their poor behavior is a reflection on the company. I will not shop at the Westerly store.

MY HUSBAND WAS AN AVID GARDENER AND BOUGHT ALL OF HIS PLANTS AND FLOWERS AND SEEDS AND BULBS FOR HIS VEGETABLE GARDEN AT HOME DEPOT. WE A LSO BOUGHT OUR APPLIANCES THERE AND LOVED THAT WE COULD DO ALL OF OUR SHOPPING IN ONE PLACE. WE COULD GO FROM THE AISLE THAT HAD LIGHTING FIXTURES TO FLOOR COVERINGS TO THE GARDEN SECTION TO THE ROW THAT STOCKED CLEANING SUPPLIES. WE MADE A LOT OF FRIENDS OF EMPLOYEES WHO GOT TO KNOW US AND WERE VERY HELPFUL. WE WOULD FEEL THAT WE ACCOMPLISHED SO MUCH IN A SHORT TIME THAT THAT SATISFACTION ALLOWED US TO STOP AND EAT LUNCH OUT BEFORE WE WOULD HEAD HOME!! OUR TRIPS TO HOME DEPOT WERE ALWAYS OUTINGS THAT WE LOOKED FORWARD TO!!

I went to purchase grass seed and had a Q about the seed composition of various Scotts products. The assistant in the Garden area was not knowledgeable and i am OK with that- IF he had only said he would find someone who was knowledgeable. That did not happen and it was only with significant prompting that he paged someone. When they didn't arrive after 15 minutes, I bought a product based on my best guess. Had Ace still be open, I would have definitely gone there instead and received much better service.

Love our community Home Depot in Westerly ri. Knowledgeable staff,helpful and friendly. Everything I need I find at home depot.

The Prodesk, especially Sandy, is extremely helpful in Westerly!!

Needed to pick up sheetrock today. I have a nice big truck but I'm an older woman who can not lift. I was assisted with locating and loading my quickly checked out purchase. A very pleasant experience.

This store has issues with its veteran discount

I buy everything here. No need to go anywhere else with my home improvement projects.

Employees are very friendly and willing to help

Kelly in kitchen design was super helpful.

The person who helped me today was not only visible (not hiding in an out-of-the-way aisle) but made eye contact with me and gestured just enough so I knew she'd help me as soon as she finished helping the customer she was helping right then. That sounds simple, but there's a risk that either customer in this kind of situation might not cooperate - so it takes practice. But it's worth practicing because it improves the customer experience, and therefore customer loyalty, massively.

I bought an air compressor a few weeks ago and I love it!!

Never had so much help- I guess trying to hit a level- it was terrific!

I have always received courteous & fair service from managers ! Well except for one. We were laying out a kitchen trying to figure the footage. The girl in the kitchen planning dept was unwilling to do a quick layout, even within a day or 2. She was very arrogant + argumentative. I asked a manager for help, but he sided with her-they we’re very busy, but I think it’s because she was cute. Not the typical HD personnel. Otherwise GREAT SERVICE !

Had to pay full price for lumber, wouldn't take offer they sent to e-mail.

I live very close to this Home Depot and visit it often. I generally find what I am looking for however, if I require assistance, someone is always available to answer questions about my project. As a Army Veteran, I also appreciate the Military Discount policy.

The customer service representative Dani was exemplary in resolving a snag with an authorized refund. She was a caring listener on the phone and an efficient, kind, problem solver in person.

I buy all my tools as well as materials, at the westerly home depot

I constantly go to Home Depot several times a day and I enjoy the fact that they make it a point to know your name and greet you as you walk in. They are more like friends the. Staff members.

This store is always clean and organized. The staff are always very friendly and helpful too. I always feel welcome here. Thank you Home Depot!

The shopping experience was good. My idea would be that the more knowledge the staff has say in electrical the better I find certain stores have more experience then others so i travel to those stores if i need knowledge

I would like to take this opportunity to recognize Home Depot as one of the stores that maintained its in-store community service to its customers throughout this challenging pandemic. Besides the mask-wearing you would not know that there was an impact in this store. Thank you........

Employee "Billie jo" in millwork went above and beyond with a tough part of our project. She knew the products and even when HE'S computers locked up she found ways to order. Really good at her job

This store is amazing. I have been to many and this one is far beyond. Clean neat and staff willing to help. Lumber department has two of the best guys I have ever met. Jeff and Shannon.