#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(801)963-7000
Tool & Truck Rental(801)963-7026
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Location
4581 S 4000 W
West Valley City, UT 84120
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Customer Store Reviews

  • 4.6 out of 578 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (578)
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Showing 1-30 of 578 reviews
The level of happiness depends on what surrounds you in comparison with your expectations.
Evgene, an employee of the appliances department, helped us a lot in achieving our goals in a friendly and professional manner, leaving very pleasant impressions and making this day special for us. He helped us decide on the choice of a refrigerator, get a credit card, get a rental car
by
    • Recommended
    Veterans disrespected
    Numerous times I have come to the store to see the Tool Rental truck parted in the veteran parking, or parked crooked so unable to use the veteran parking spot. Last time in the store a Tool rental sign was blocking 1 veteran parking and the other had a Tool rental truck in the spot. The veteran parking has had the wording removed to leave a blank sign so the Tool Rental truck can park there.
    by
      1 found this review helpful
      Exceplent service in cabinetry!
      I was able to design and pull cabinets and countertops, same day for a rush job! Awesome service no complaints, only solutions amd willingness to help. Thanks West valley home depot!
      by
        • Recommended
        Dent in new washer dryer tower
        We received the new expensive washer dryer tower, and there was a dent in the side of the tower. I called Tyler the manager at the store to ask for a discount since there was a dent in my new appliance, I told him I didn't mind keeping it because it was about a 4 in dent that didn't hurt the machine, he would not give me a discount and told me to order a new machine, I had already been without a washing machine for over a week and I did not want to order a new one, I just wanted a discount with this one. He acted like the discount was going to be taken out of his pocket, and would not give me a discount for the dent.
        by
          Good stuff on appliances and very nice people lake Alicia Duran to help you out .
          I'm really happy to have my next refrigerator from ho.e depot west valley, utah
          by
            • Recommended
            Out standing service
            Thank you for the positive and professionalism I experienced.
            by
              • Recommended
              Awesome customer service.
              Found exactly what I wanted, and was given great customer service.
              by
                Amazing customer service
                I recommend this home depot... store is stocked with products. Very helpful employees.
                by
                  • Recommended
                  TBD
                  I love shopping at that store all the time.
                  by
                    • Recommended
                    Service
                    I was helped with great service
                    by
                      • Recommended
                      Great selection
                      This store has more to choose from than my store that I usually shop at. Many times I have come to this store because of what they have.
                      by
                        • Recommended
                        Great customer service
                        The store manager Toby, the cashier Janet, and the associate David were great, very professional, and very helpful when I went to buy my snow blower. It was a great experience at the West Valley store.
                        by
                          • Recommended
                          Shed
                          Joseph Jacques, was so much help in picking the rite shed for me, I left filling great about my decision.
                          by
                            • Recommended
                            Sales person lied to me
                            Thought we ordered an extended warranty, but it did NOT extend as promised and according to the fine print. Was also promised doors reversed on fridge, and this was not on the invoice either. CHECK THE FINE PRINT and GET PROMISES IN WRITING
                            by
                              Small store
                              Smaller Home Depot, but well stocked.
                              by
                                • Recommended
                                Nice and friendly people
                                Very welcome feeling as always.
                                by
                                  • Recommended
                                  Amazing Customer Service!
                                  I had a large order of big and heavy items. Didn’t know what wait time there would be for an online pick up order made while in the store. As I needed to make sure I had a helper with a truck to transport it and was given a small slot of time of assistance. Causing it to be short notice and required a short amount of time to have this help. Time in Customer Service saved the day. Helped me understand online pick up orders, the usual timeframe to allow for pick up. He quickly got the order to make a pick ticket, had all my order (2 exterior prehing doors, 4- 8’ pieces of trim and a kitchen sink!) gathered and ready for loading in about 15 minutes. Knowing I was short on time for help with a truck, he made my order and pick up quick, easy. Also, was great to communicate with. I would definitely recommend this location and if you have the pleasure of working with Tim, you not be disappointed. All the other employees were available, friendly, knowledgeable and quick to help. But if you see Tim, tell him he’s amazing!
                                  by
                                    • Recommended
                                    Customer Service
                                    The guys you have pulling orders and loading customers orders work hard and they are polite and have a great attitude, very refreshing 👍 Thank you
                                    by
                                      • Recommended
                                      Exceptional Customer Service
                                      Its employees like Audra H. who make this Home Depot a great place to shop and do business. Courteous, professional, helpful with a smile, she goes above and beyond what the average employee would do to make her customers happy and productive.
                                      by
                                        • Recommended
                                        Found exactly what I wanted, pavers, and sod
                                        Found exactly what I wanted, pavers and sod, in and out quickly!
                                        by
                                          • Recommended
                                          excellent service
                                          Chad in Appliances was amazing and helped us find everything and a was knowledgable also
                                          by
                                            • Recommended
                                            Great salesperson
                                            I am glad I stop at this home depot store
                                            by
                                              • Recommended
                                              Friendly Employees
                                              The #4406 HD employees are friendly, but sometimes no loader, or have to wait for too long.
                                              by
                                                • Recommended
                                                Customer Service?
                                                Poor at best…more customers acknowledged me that actual employees and cashier knowledge and respect for customer was close to non existent unless you wish to be belittled.
                                                by
                                                  Staff was friendly and helpful
                                                  Great experience spending a lot of money.
                                                  by
                                                    • Recommended
                                                    Amazing customer service with attention to detail!
                                                    The staff was so helping and understanding of unknown and unfamiliar terminology in the process of my new project. They walked me through all the necessities that came with my project and offered suggestions for a better outcome. I came out feeling very happy with my purchase and had a total ease of mind.
                                                    by
                                                      Great service and great products
                                                      Ryobi products make it easy to get the job done
                                                      by
                                                        • Recommended
                                                        Not veteran friendly
                                                        The rental van was once again parked in the veteran parking spot and remained there for the entire day.
                                                        by
                                                          • Recommended
                                                          Customer service
                                                          I rarely take the time for a review anywhere, unless it is extremely important to do so, whether good or bad. It is my privilege to take the time to thank the staff of employees I encountered with today’s shopping visit. ALL personnel I had contact with were not only friendly and courteous, but were also knowledgeable and very helpful. Intuitively taking initiative in asking me what I was looking for and needed, then taking the extra effort to voluntarily assist me finding the products. Next time I will take photos to ensure those deserving extra credit, will receive the special recognition they warmly deserve. Thank you Home Depot West Valley Employees.
                                                          by
                                                            • Recommended
                                                            Exceptional Associate
                                                            Joshua at the West valley store was very helpful. My husband and I were trying to lift a heavy object into our cart and he approached us without asking and help us. He also made sure that when we checked out that there was an associate at the doors so they could help load our items.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 578 reviews

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