Reviews for Union City #635

I remolded my kitchen and needed a 40” wall Mount stove hood, the contractor only had stainless steel and 36”. I said let me research and I found the perfect 40” in White to match my 40” Wedgewood Stove (1952) very happy. Shipping was fast from Texas to California in less than a week.

Kiana helped us with a return. She was very patient, and helpful! Thank you Kiana!

I bought Ryobi leaf blower. Very lightweight and does the work for me. I used to rake all the fallen leaves and exhausted afterwards. I am happy I bought the Ryobi battery operated leaf blower. Its so much easier. I appreciate both associates Kimmie and Nate. They are helpful and attentive.

The parking lots are full of trash and in the bushes as well Homeless is sleeping in non registered cars

I purchased custom doors, windows and two skylights from HD #0635 from sales person Jerry. I received outstanding service from a friendly, kind and very helpful person. If you need custom millwork, windows & doors, see Jerry for great service.

I purchased two patio screen doors online, for pickup at this Union City CA store. I brought them to Pittsburg CA (an hour away) to install there. They didn't fit, so I tried to return them to the local Pittsburg HD store. They would not take them because, they said, Union City gave me the wrong doors. The SKU on the doors did not match the SKU of the doors in my online order. They said I had to bring them all the way back to Union City to return them. That was extremely inconvenient for me because I had to borrow a truck from someone to bring it back there. Also it violates HD's return policy, which says "Simply take your purchase back to ANY HOME DEPOT and get your money back instantly." To avoid the hassle I volunteered to do the return at Pittsburg, as if I had no receipt. I would lose money, but avoid having to borrow the truck. Pittsburg store manager tried that, but HD computers refused the return. That, too, is ridiculous, since in 20 years of buying stuff at HD, I've only returned stuff without a receipt maybe twice or three times. I'm as trustworthy a customer as they'll ever have. I asked Pittsburg store manager what she was going to do to placate her justifiably irate customer. She said the Union City store would have to do that. Thanks, Cheryl. HD is one company, and they own all their stores. There is no reason that one store should not be able to correct an error made by a different store. If your accounting procedures don't permit that, then change your accounting procedures. Don't make your customer suffer for your error merely because you are too lazy to fix your software.

Every time I visit this store for my business I look for my same employee and she is always friendly and spot on

Keep coming back for the smiles and friendly people at this store. Keep up the great job, this store really turned around

I had a great experience at this location. I’ve been to many Home Depot’s, but this customer service lady is doing a fantastic job and more Home Depot’s need to have her attitude. She was genuine and I will be back looking for her to help me in the future

There were many workers there and walking around when I needed help to get a set of keys, no one would help me with the machine that requires a worker to help. We asked the customer service desk people two times and they said they would call someone both times and still no one showed up. They did not take initiative to help us real quick. We waited about 10 minutes each time we asked for assistance after they called someone, and after the 20 minutes we just left. Customer service just needs to be worked on.

I worked with Home Depot Design Consultant, Jun Amonoy on a new quartz countertop. He was knowledgeable, professional, and nice. I had sent him a picture of my kitchen and my old countertop measurements. He was ready with the estimate and explained it well. I purchased the Cambria Quartz countertop in color Chatsworth, a beautiful modern Ruvati sink, and a garbage disposal. Thank you Jun for taking the extra time with recommendations and listening to me.

Rose was amazing up front @ the checkout kisok, she helped me get everything I had in my cart and yes she went the extra mile and I really appreciate that! Oscar was very helpful when I was looking for a glass cutter (which we didn't find) but he always was cheerful about it. And of course I appreciated the time they took to get me squared away for my purchase today. Kudos to Rosie and Oscar!

The services is excellent. The Staff is well trained and helpful

Samantha is awesome. She went out of her way to help us find someone with a forklift to bring down a item we were looking for. She was very helpful and kind. She is the kind of employee that makes one want to come back and shop at the Union City store again. She deserves a raise. Tha k you so much Samantha. -Family of boy with green dragon pijama

All the products we have purchased have been exceptional. All customer service persons on all departments have been excellent.. Thank you for hiring and training exceptional staff.

Sergio went out of his way to try to help us today in a department that wasn't his. He deserves a raise and promotion!!

The visit at the Union City Home Depot was very satisfactory! There was a lot of good products and helpful service available. Thumbs up to you!

Mauricio in paint was great serving me Skyler helped me checkout

The Home Depot shopping experience was great and cashier Ghezal was fast I appreciate her speed at checkout

“Sos” was extremely helpful.

I was shopping in garden and the cashier Skyler was phenomenal assisting myself in garden shopping for fresh fruit and vegetables! She guided myself to all the aftercare product !

Justin from the garden section helped me find the skrews I was looking for and made the shopping trip quick

I’m new to the town and didn’t really know where things were. I only came for what I needed but I did have some questions for next time. A young gentleman in The garden section helped me, his name was Justin and he seemed to know what he was talking about and pointed me in the right direction. He was really nice and made sure I had everything I needed before I left the store. I will be coming back again and hope to meet more people like him.

Very unhappy with service

I was looking for a leaf blower,I searched for the best seller, good quality, meet my need..I am so happy to met Raji as customer service. Before he recommend any product or brand Raji asked me some questions he base on answers to help him find the right item for my need. Raji is the best.

Shannon helped me right away and knew exactly where to send me in the store and then she joined me it joined me and showed me all of the things I needed to know about a power washer and came up we're washer and chemicals to use with it.

Customer Service at this store sucks cashiers are very rude

Upon entering, a customer is usually greeted by Oscar who is cheerful and offers his assistance as soon as you walk in. The manager, Chris, handles customers who have problems with professionalism and courtesy and desires that every customer is satisfied with their experience. The workers at the online order desk are prompt and helpful. I have always been able to get someone to help me every time I have entered this store.

I went to the customer service line, there were around 4 employees just standing and clearly not working. Just gossiping with each other, they completely ignored the fact I was there, I’m going to shop at Hesperian one instead from now on. Clearly the customer service here is horrible, they don’t show effort into helping out customers. Not just one nor two, but 4 employees!! Huddled up as if they were playing football.

Raul is always a great help with all my products I’m looking for.