#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)260-9404
Tool & Truck Rental(859)260-9410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2021 Harrodsburg Rd
Lexington, KY 40504
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Customer Store Reviews

  • 4.6 out of 503 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (503)
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Showing 1-30 of 503 reviews
Amazing Mums & Fall Flowers!
Great selection of flowers & the most beautiful mums I’ve ever seen at the absolute best prices in town!
by
    • Recommended
    Much better selection of Laffers that the other store
    I compared the prices of the ladders at this store. And the other store and found the other store did not have half of the inventory
    by
      • Recommended
      If you need new appliances, go see Julie Spotts at Home Depot Turfland
      I purchased new appliances for my kitchen. The Appliance Specialist, Julie Spotts, was very professional, informative, patient and was such a blessing to me that day. She went above and beyond assisting me.
      by
        • Recommended
        Great store. Great people.
        I've had good experiences shopping at this HD location. The associates seem like they are well taken care of. And the store is in good order.
        by
          • Recommended
          Best customer service
          Love Etasia. Best employee who provides excellent customer service.
          by
            • Recommended
            Appliance delivery wait time doubled on the promise date.
            I was promised my refrigerator would be delivered in a week. On the date of the scheduled appointment, they sent a text message advising it would be another week. You can’t get a hold of anybody at the store or at the provided link for their website.
            by
              Always kind and helpful
              They are really great to work with
              by
                • Recommended
                Great customer service
                Manager Kyle helped me find and cut about 15 different blinds.
                by
                  • Recommended
                  Turfland Home Depot is a super store!
                  From the friendly welcome to our parting cashier, our floor shopping experience was above and beyond! My husband and I were shopping for replacement floors after a home water issue and were clueless about the floor search. Our flooring rep, Kelvin Hernandez, was an answer to a prayer. He was knowledgeable, attentive, efficient, and beyond kind in facilitating our floor choice and purchase. We had no idea we would leave the store so well taken care of. Great work, Kelvin! Because of you we will be back.
                  by
                    • Recommended
                    Great Store
                    What a nice experience at Home Depot today, the store was clean and in order. I was able to find what I needed and came for and, help from a couple of great employees. More polite staff and cleaner store here at the #2315 store, than most others I have been in.
                    by
                      • Recommended
                      Good experience
                      Got in and out of the store fairly quickly. Great location
                      by
                        • Recommended
                        Great service
                        I had to buy a grinder as a gift and the guy helped me with it and helped me find a Great deal with it
                        by
                          • Recommended
                          Great Service
                          I asked an associate (Preston) that was near check-out if anyone could help me load a somewhat heavy shelving unit in a basket - and he actually went above and beyond to actually load the unit in a cart, stayed with it while I got my my car near the front of the store and then loaded it.... all the while me saying let me help, but he just said 'no no' it's no problem and he'd do it! And the check-out person (Etasia) was very knowledgeable, friendly, and most personable. Great Experience / Visit.
                          by
                            • Recommended
                            Not so Free soda
                            Nobody ever tells you how to save $25 or get a free soda! And when you tell someone, they make it seem like they give the free soda, but still charged for it! So, no something not so important is quite annoying. And my child was the one who mentioned the free soda to the cashier even!!!
                            by
                              • Recommended
                              Jared is a complete waste of an employee
                              The most incompetent customer service representative I've ever encountered
                              by
                                Best Store EVER
                                I had a wonderful experience from start to finish. All employees I encountered engaged in conversation which I enjoyed very much.
                                by
                                  • Recommended
                                  Turfland location.. you guys rock!!
                                  I’m so glad I go out of my way to visit the turfland location! Kelvin rocks! Extremely nice and knowledgeable of items and locations. Thanks kelvin you are great.
                                  by
                                    • Recommended
                                    Amber at Turfland Home Depot is awesome
                                    Made a bad online order right
                                    by
                                      • Recommended
                                      Light bulbs labeled bright white were neigher bright nor white
                                      I looked at the entire shelf of light bulbs until I found some in a package labeled "bright white," and thought this was just I was looking for. But when I screwed them into the socket they had a yellowish cast and did not match the other bulbs in the light fixture. Had to return which was very inconvenient.
                                      by
                                        AWESOME PRODUCT
                                        I love the big selection of all the MILWAUKEE TOOLS
                                        by
                                          • Recommended
                                          Get more check out clerks and less self checkouts!
                                          I stopped in this Home Depot to purchase some heavy duty totes which they had plenty in stock. However, when I went to check out, they had a plethora of self checkout stations but only one checkout clerk. Having been in this store a few weeks prior, I knew that these totes were located at the north end of the store. However the only checkout clerk available was clear at the other end of the store... which meant I had to pack these big totes all the way from one end of the store to the extreme other end. Because I know where to find the totes, I parked at the north end of the parking lot, figuring I'd could exit the building near where I picked up the items I was purchasing. But... once I did finally get a clerk to provide a checkout service, I then had to pack the totes all the way back to the other end of the parking lot. Even if the one and only checkout clerk would have been centrally located, I would have been fine with that."Emma..." the clerk... was sweet as could be. However, when I voiced my dissatisfaction with the store only having one checkout clerk, she gave me the outdated excuse... probably as she was told to give by those she reports to... that "they were having a difficult time getting employees to work." Listen folks... Covid was 3 years ago, and I know for a fact that stores all over are just using the "we can't get enough employees" line to justify not hiring enough people and ultimately keep their overhead at a minimum. I even know of major retailers putting up "help wanted" signs and then telling prospective employees that the sign is just a farce and that they're actually not hiring anyone. This isn't about not being able to get enough employees... it's about making even more money... like the prices of building materials aren't high enough and they're not making millions. Now... am I anti self checkout? Of course not!!! I have no issue whatsoever with having the option to do self checkout! If I'm at a store and I'm only getting a few items, sure! I'll gladly use the self checkout option. However I don't want to be forced to have to use self checkout. By me doing my own checking out... am I not doing Home Depot's job for them??? Shame on you Home Depot!!! I hope you got a good look at me as I exited your building because it will be the last time you see me... unless you stop being so greedy and hire some check out clerks!
                                          by
                                            Customer service
                                            They are great at this store. I’m in here daily and they have been very helpful and friendly
                                            by
                                              • Recommended
                                              Staff experience
                                              the overall experience with the staff made the whole shopping experience enjoyable
                                              by
                                                • Recommended
                                                1 found this review helpful
                                                My purchasing experience was great! However trying to reach them by phone was a nightmare!
                                                Staff and trainee were smiley, and efficient! I spent an hour trying to reach a human to find out if my order was ready for pickup! I tried check order status link and just main number!?
                                                by
                                                  Excellent Pro Desk Service
                                                  Scott & Bruce have been awesome to work with throughout our renovation project. Scott went back and forth with me via email for months as our project developed and was so patient and knowledgeable. Jason, the store manager was also very welcoming and hospitable.
                                                  by
                                                    • Recommended
                                                    Helpful employees
                                                    Needed assistance with deck supplies and Kelvin was awesome
                                                    by
                                                      • Recommended
                                                      Always helpful
                                                      I enjoy shopping at Hone Depot Turfland. Employees are extremely helpful and courteous
                                                      by
                                                        • Recommended
                                                        Good selection
                                                        We use this location because of selection and service.
                                                        by
                                                          • Recommended
                                                          Love my neighborhood homedepot
                                                          Literally the sweetest people work here. They always have what I need for a great price.
                                                          by
                                                            • Recommended
                                                            It's a great store
                                                            Friendly employees, clean facility, good selection of products.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 503 reviews

                                                              Nearby Stores

                                                              2397 Richmond Rd

                                                              Lexington, KY 40502

                                                              4.41 mi

                                                              Pro Service Desk

                                                              (859)335-7408

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm