#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)257-6074
Tool & Truck Rental(281)257-6077
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
21530 State Highway 249
Houston, TX 77070
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Customer Store Reviews

  • 4.7 out of 629 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (629)
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Showing 1-30 of 629 reviews
Great Cashier
Zina was our cashier and was extremely nice and friendly. We have been in several times and she’s always happy and has a smile on her face
by
    Wonderful and helpful helpers!
    Alice helped me above and beyond expectations! Karon was sweet and helpful as well. Kudos to these two!
    by
      • Recommended
      An employee took the time to make sure I left this store with specifically what I needed.
      An employee by the name of Mary who as at the outdoor garden center checkout helped me find an associate who could get the specific plant my girlfriend wanted for Valentine's Day. Mary stayed with me and helped me pick the best plant. My girlfriend was very happy with it and Mary went out of her way to make sure I found what I needed.
      by
        • Recommended
        Tomball store has gone down
        I am trying to understand why this store has gone down in customer service, cleanliness and common courtesy. These kids working here are on their phones the entire time, they are talking to one another about personal things and not even attempting to help customers. Why did I have to stand at the self checkout asking for help for over 4 minutes while they are talking about dating and liking someone else in the store, or on their phones looking at movies and clips on social media?
        by
          Excellent customer, service, and highly knowledgeable!
          This store specifically is my go to location of all the Home Depot. I basically live in this store and no almost every employee in the building. I’m here almost every day and always get treated with respect. They have great customer service. They are always engaging and very helpful with not just myself but other customers I have never had anyone at this location not be knowledgeable about their department and they are always helpful and Courteous. This store is the reason I do all of my project purchasing at Home Depot in general I spend in the upwards of $10,000 a month or more here and will keep doing so because of the staff.
          by
            • Recommended
            Great experience
            Always have a great experience when I come to this store
            by
              • Recommended
              Awesome store
              Went to this store yesterday to get sum carpet for my cargo van and Robert was awesome to deal with he was very friendly and personable which made my experience more awesome Thanks robbo lol!!!
              by
                • Recommended
                Jenny the helper
                Jenny helped me order a Ryobi chain saw, and heled other employees process returns too.
                by
                  • Recommended
                  Clean and great help throughout the store
                  This Home Depot has the best help in throughout store and the employees are very friendly. I enjoy shopping here!
                  by
                    • Recommended
                    Customer service
                    It is always good to know that good employees are working when I go to this store
                    by
                      • Recommended
                      Employees were awesome
                      The shopping experience at this location is always top tier when needing any assistance from any of the employees. Keep it up yall!
                      by
                        • Recommended
                        Great Customer service
                        Jill was very helpful and knowledgeable about all the cleaning products in the store.
                        by
                          • Recommended
                          Worked closely with us to get the order we needed
                          Bought a tuff shed. Denise Martin and Don Alford did a great job trying out different specs and closely verifying that everything was as we ordered. They were personable, efficient, and did a great job.
                          by
                            • Recommended
                            Excellent Customer Service
                            Many thanks to Robert in the flooring department! I needed to purchase an entire house of carpet and coordinate installation remotely from another city in Texas. He made it a simple process and provided excellent service.
                            by
                              • Recommended
                              COMPLETE INVENTORY FOR OUR HOME PROJECTS...THNX
                              FEEL FREE TO USE MY COMMENTS.
                              by
                                • Recommended
                                Great store friendly employees
                                Bought a frig employees went out of there way to help
                                by
                                  • Recommended
                                  Robert and in flooring
                                  If you need any kind of flooring from Home Depot make sure you ask for Robert or z. They will go above and beyond helping you.
                                  by
                                    Great Customer Service
                                    While shopping at this store received excellent customer service.
                                    by
                                      • Recommended
                                      Good service and employees
                                      Good employees and service
                                      by
                                        • Recommended
                                        Pro Desk is great, they went above and beyond!
                                        We are Pro Elite customers and we had an issue with a customers bathtub we ordered that was delayed for 7 business days. Patti at the Pro desk went above and beyond to find a solution that worked for us. We can continue our project and get back on schedule. Thank you Patti!
                                        by
                                          • Recommended
                                          Customers matter
                                          As I walked in this Home Depot store I was greeted. As I walked thru the departments I was greeted. As I returned a fan the gentleman greeted and helped in making a decision in picking out the right fan. As I checked out the cashier Jenny was helpful in checking me out . Thank You all for a pleasant shopping experience !! Sincerely , Annette Rodriguez
                                          by
                                            • Recommended
                                            PATTI IS THE BEST
                                            PATTI IN PRO IS EXTREMELY HELPFUL AND KNOWLEDGABLE
                                            by
                                              Friendly employees
                                              Last month I purchased a beautiful cooktop and a freezer, i had excellent customer service at the store and at home when they came to install the items, i couldn’t have been more pleased so today I returned to make another purchase and I looked for the same employee that assisted me before and bought a great washer and dryer.
                                              by
                                                • Recommended
                                                Quick and Simple
                                                Went in to find wood for a project of mine, and they had all sizes and shapes. everything was neat and organized and had no problems throughout my time there. Staff is very eager to help you find what you need.
                                                by
                                                  • Recommended
                                                  boards & screws
                                                  I needed some boards & screws quickly, to meet a deadline. As I entered the store, I was greeted by 3 employees, who directed me to the appropriate aisle 7 side shelf. There was plenty of stock, easily accessible. That took care of the boards I needed. The next aisle over provided the necessary screws. There was only 1 person in the checkout line ahead of me. The cashier came out from behind the register to scan my lumber, rang up my screws, & I was out of there, in oless than 10 minutes, start to finish. She said thank you, and so did the security person, on my way out the door. Good job, to all!
                                                  by
                                                    • Recommended
                                                    Best sales associate experience, EVER!
                                                    Went into Home Depot to shop for a new washer and dryer. Gi Gi was our sales associate and she was so good, so professional, and gave such excellent advice and service, I wanted to hire her on the spot,
                                                    by
                                                      • Recommended
                                                      Good example
                                                      Need to hire more like Lupita. She was very courteous and knew what good customer service means.
                                                      by
                                                        • Recommended
                                                        Great reviews
                                                        I bought microwave and refrigerator very happy
                                                        by
                                                          • Recommended
                                                          Not a good experience
                                                          I found a gold oval mirror for my Bathroom vanity. This store only had one. The employee was very helpful in that he said he could look it up at another store location to see if it was in stock. He found it in the Copperfield area, so I purchased it online with his help. By the time I got home, I received a text that the order had been cancelled. I called the number provided.....it took me 30 minutes to find out it was not in stock. I called several Home Depot stores. There were none available. I waited 2 weeks and called the Tomball Home Depot. They said that they had some on order and it would be in the following week on Thursday. He said I could come in on Friday and pick it up. I did go to the Tomball Home Depot to pick it up. They did not receive the order and did not know when or IF it would come in. I was dissappointed that no one could give me CORRECT information about the gold oval mirror.
                                                          by
                                                            Great personality
                                                            Mrs.Cheryl (Appliances) have knowledge and personality a great combination to work with people.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 629 reviews

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