#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(805)376-5604
Tool & Truck Rental(805)376-5636
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2745 Teller Rd
Thousand Oaks, CA 91320
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Customer Store Reviews

  • 4.5 out of 445 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (445)
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Showing 1-30 of 445 reviews
Great features
Great inventory and service, thank you
by
    • Recommended
    AMAZING!!!!
    This is the best home depot I have ever been to. Super clean, organized, helpful and friendly staff.
    by
      • Recommended
      Had everything I needed
      The employees are so helpful
      by
        • Recommended
        Generic and dull
        Too many times the store doesn't have basic stocked items. Not just a covid problem. The The store is hard to manuver in the entry. And the parking lot has the worst night time commercial lighting of any place I frequent. I won't go there after dark. Not safe.
        by
          Jim the best Home Representative EVER !!!!
          Jim is the best in every department. Doors, Locks, Gutter screens, you name it he knew it.
          by
            • Recommended
            My local HD
            This Home Depot has served me and this community well and is consistently well managed and staffed with quality personnel who are a definite asset to the store.
            by
              • Recommended
              Customer service !!
              Needed help on the isle. Very busy day, went to Customer service, Got all my answers and help with a smile. got what I needed too.
              by
                • Recommended
                Great walkin
                tool selection and availability is excellent
                by
                  • Recommended
                  Terrible
                  I never received the washer, dryer, or refrigerator. You still have my $3,103.82
                  by
                    1 found this review helpful
                    greatly improved
                    The Home Depot in Newbury Park has some of the most helpful salespeople. It wasn't always this way. But it is nice to see the change.
                    by
                      • Recommended
                      Great customer service rep
                      Had an issue with my special order. The Customer Service desk was efficient and quickly resolved the problem to my satisfaction.
                      by
                        • Recommended
                        Best Home Depot I’ve been to ever
                        Huge store, friendliest, most helpful, and happiest staff I’ve ever experienced at Home Depot.
                        by
                          • Recommended
                          Don't go at towards closing
                          Two employees appeared to want to spend time together than help customers. Then when I did get help, one was extremely rude and did everything he could to convince me to leave.
                          by
                            Nice clean store and good employees
                            I purchased some products and everything was great... except a propane burner... so I returned it and they took care of me right away a d the customer service was great
                            by
                              • Recommended
                              Human Experience Saved the Day
                              If it had not been for an in store employee, Joanna Montecinos, I would have terminated my sale and never returned to Home Depot. I had a dreadful on-line experience with the "Help" line. They offered nothing more than a response that had been prompted from an in house book. Ms. Montecinos solved my problem in no time and I will return a happy customer.
                              by
                                • Recommended
                                Tony in the garden center is incredibly rude
                                I asked for assistance locating a cart and having some dirt loaded up for me because I’m not allowed to lift anything right now. I came across Tony, and he was incredibly rude. He pointed to the parking lot and said “yep, you can get a cart out there” and when I asked for help with loading dirt his response was “It will be a while before I can help you” while sounding frustrated that I had even asked. The garden center had a great selection and the cashier was lovely but Tony completely ruined my experience here. I understand being stressed, and a store being short staffed however, being rude to customers is ridiculous. I hope someone speaks with Tony about his level of customer service. He could have easily offered to find someone else to help me instead of being rude.
                                by
                                  great customer service
                                  staff was very helpful and professional
                                  by
                                    • Recommended
                                    Wonderful people
                                    You should hire more people like Brandon vidal
                                    by
                                      ALWAYS FRIENDLY, GREAT SERVICE AND FULLY STOCKED INVENTORY
                                      FABULOUS!! GREAT SHOPPING EXPERIENCE EVERY TIME. HELPFUL EDUCATED EMPLOYEES ON THE PRODUCT THEY SELL.
                                      by
                                        • Recommended
                                        Never have i Ever...
                                        had a problem in 18 years at this store. from my first encounter with Kat in returns when i moved here in 2005 till today
                                        by
                                          Great help today
                                          Unlike some shopping experiences, several employees were available to help find products and answer questions.
                                          by
                                            • Recommended
                                            Great job everyone
                                            Everytime I come here everyone is friendly and I always find what I'm looking for! Thank you guys
                                            by
                                              • Recommended
                                              Beware Store Credit!!!
                                              Beware your Store Credit can NOT be used for Online purchases. They don't tell you that at the store. Only when you're trying to purchase online. So you have to drive BACK to the store to use it.
                                              by
                                                HOME DEPOT EXPERIENCS
                                                I decided to come into the store in Thousand Oaks and purchase a brand new washing machine… The machine I first purchased was not satisfactory and I spoke to JESSICA, the assistant general manager at the store, and she absolutely took great initiative to make sure that we got something else in replacement of the one machine that was not working properly… I could not believe the customer service I received and how friendly and informative she was to get what I needed and make sure that I was satisfied..
                                                by
                                                  • Recommended
                                                  Great Customer Service
                                                  Hal helped me find some items that I had no idea where they were on multiple occasions. He even knew where a random item was just by describing what it did. It was awesome.
                                                  by
                                                    • Recommended
                                                    Always a good time
                                                    Very pleasant people and a well-stocked and clean store. The layout is weird but that ain’t their fault.
                                                    by
                                                      • Recommended
                                                      Customer service
                                                      Excellent customer service by Anthony.
                                                      by
                                                        • Recommended
                                                        Great store and Employees!
                                                        I don't go very often to Home Depot as I don't fix too many things around the house, but the last 2 times I went there, I was helped out by incredible employees who really went out of their way without making it feel constrained in any way. When we moved into our new place 4 years ago, we were able to find through the store most of the things we needed, including doors, beds and mattresses!
                                                        by
                                                        • Pro
                                                        • Recommended
                                                        Best employees
                                                        The employees at this local store are the best. They always go out of their way to make sure I'm directed to the right area, answer any questions or get swiftly through check out.
                                                        by
                                                          • Recommended
                                                          Thanks Steven!
                                                          Thanks Steven for the help getting up the ladder to grab the last lock in stock!
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 445 reviews

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