Reviews for Thompson Lane #732

I left my iPad accidentally while checking out and the cashier Abram turned it in to management. Will shop here regularly!

No tap to pay, can't use phone to pay at store

Please get people to stop parking in the loading area!!! It is a problem every day.

We enjoyed spending time and shopping at Home Depot. The store are clean and customer service is the best!

The best place to shop for carpenter totals.

This store is very good and neat, employees friendly.

Employees are helpful and knowledgeable

We ran by the Home Depot off Thompson Lane late at night to get a reciprocating saw to remove dead shrubs. We were fortunate to be guided by the assistant manager named Ryan. He discerned our needs then discussed the pros and cons of each from his personal experience. Then when we chose one, he helped us pick a better blade for our task then he showed us how to install it.

We went to look at washing machines and Jack helped us get what we needed. Jack was wonderful, very knowledgeable, friendly and just brightened my day. I will go back to this store in the future just to see him and get his help.

Robert Gilman is great

Keith from hardware, you’re awesome!!

Every time I go here, the associates are very helpful and friendly. They try to help me find what I need even if they don't know where it is.

This store has a great customer service and the employees are very helpful.

Team really cares! I truly felt welcomed.

On a Saturday morning Mary Kay was MOST helpful!

Excellent service everyone there is loving and kind, I would give there a10/10 love it there.

I not sure anyone is in charge

My favorite place to buy plants and all the accessories for my garden

Selena was a great help for me today. For someone to be here a very short period of time, she goes over and above her and makes you feel like they want your business. Thank you for having a great staff Member. Please have her keep up the good work .

I went to home depot and had a great experience. They were so helpful in getting tow reindeer working and in my car even though the store was busy. With great attitudes as well.

i was in and out and had amazing help from the employees

I always have a great experience in store with the pro services associate Jenny. She is a pleasure to work with and I will continue to order my material from here.

They’re great here!!! Everyone is just happy! The manager enjoys the job and it just trickles down into everyone it seems like!!!

The staff there are not knowledgeable about half the items in their own department.I even had to wait an extra 20 minutes in the electrical department, because the first person designated in the electrical department did not take the class on how to Measure and cut the electrical wire. good luck trying to find anything in that store considering they have pallets and pallets of boxes laying everywhere.

This location by far has the friendliest staff. It’s not the closest location to my home, but I keep coming here because of its inviting atmosphere. Jada and Fish in particular were extremely helpful when we needed to purchase a washer/dryer. They were both very eager to help. Jada helped us in finding a washer/dryer that will fit our small space (none were on display, but she quickly went to her computer & showed us options). Fish was also able to help us with the checkout process. Very appreciative for their help in making it a stress-free experience.

We have been working on a bathroom addition. We have made regular trips to the Thompson Lane store. On a regular basis, the HD app will say there are a number of the items we are looking for available but we have been unable to locate them. Asking a store associate yields similar results all but once. It makes it impossible to trust the app. That is very frustrating if you are trying to make a decision whether to take another trip up to the store.

I bought a glacier bay bath faucet and it was very reasonable and easy to install. I did have a problem with the new aerator and called support. They are sending me a new part. Very easy to work with support on this too. Another Home Depot was out of stock on this product. I was able to easily check other stores for availability in the Home Depot APP.

Jack the manager went above and beyond even though he was understaffed and it was close to closing time. I was the last one in the store and no one rushed me out… they were all very polite and they all helps me with everything I needed everyone from Jackson manager to the flooring guy tonight I don’t know his name to the girl at the front to help me check out. This was by far the best experience I’ve had at Home Depot on Powell.

BEWARE: Very poor delivery/install service and very poor service recovery. Bought a refrigerator and washer/dryer. Clearly stated they were to go up stairs. Initially delivery guys refused to take it upstairs and said to call Home Depot for someone else to deliver. I called back and rescheduled install as the box was in my garage. 10 days later another crew shows up without calling first. They look at the box and said it can’t be installed. When questioned why the other 48 homes (with the same dimensions) in my complex could have a refrigerator installed on the 2nd floor, I was told it wasn’t Home Depot problem and they left. Now I have to pay a moving company to bring it up and a plumber to install. All Home Depot service recovery said was I couldn’t return the refrigerator (since I signed the paperwork after the 1st crew said it could be installed) and they’d give me $100 credit. That doesn’t even cover a fraction of the movers. Don’t use Home Depot for any delivery or installations. They aren’t truthful and then leave you to deal with their unwillingness to work.

Thanks to Jenny for her help when shopping for fence panels.