#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(440)239-7404
Tool & Truck Rental(440)239-7400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
8199 Pearl Rd
Strongsville, OH 44136
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Customer Store Reviews

  • 4.7 out of 504 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (504)
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Showing 1-30 of 504 reviews
Excellent Employees
I'm a very crafty woman, and I see things in my head, but not sure how to make them. If I bring in my idea, I can always find the help and suggestions I need. I recently built---all by myself---a cabinet for my kitchen, as I don't have much cupboard space. It is 7 ft. x 4 ft. I brought my idea on paper to your 'wood' cutter, and he gave me lots of suggestions, and cut all my wood perfect for me. I believe his name was 'Captain Kurt.' Not only was he gorgeous on the outside, but he was most knowledgeable and super friendly.
by
    • Recommended
    great store
    Bought a few electrical items for a home project. I checked availability online, and noted the aisle and bin numbers. It was quick and easy to find what I wanted. However, only self checkout was available and I'm not a fan.
    by
      • Recommended
      EXCELLENT SERVICE
      Everyone was Helpful, Friendly, Kind and made shopping at the Strongsville HD a pleasure!
      by
        • Recommended
        Products
        We are very happy with the product selection at the Home Depot in Strongsville. We shop at the store a few times a month to find products to improve our home. Today, we bought special rollers for painting and cold return air vents for the ceiling. We always find a selection of quality products we are looking for at the time.
        by
          • Recommended
          Exceptional Shopping Experience
          I can't say enough about the extra-ordinary shopping experience we had with Joe choosing and purchasing a new washing machine. He was very knowledgeable and very pleasant to deal with. I'll be back for anything else I need.
          by
            • Recommended
            Don't honor the Military Discount program
            Give you a hassle on military status even when you show ID. Crabby employees. Brunswick store is much better with friendly and helpful associates.
            by
              Wonderful experience
              I purchased major appliances for 2 different homes. Thank you Jim Zupan for your time, and kindness in making the purchase successful. Kudos to you for turning my frustration of both phone and online orders into a success. See Jim in person for all your appliance needs.
              by
                • Recommended
                Great Customer Service Experience
                We bought a full set of kitchen appliances today at the Strongsville Home Depot. We had a wonderful sales associate named Rebecca. She went above and beyond to make sure we were satisfied with everything we bought. It was the best customer service we received in quite a while.
                by
                  • Recommended
                  Need carpeting see Denise
                  I had a project go south. Denise was on it! She went through everything and I felt so much better when I left. The measuring was prompt and easy. The ordering was the same.
                  by
                    • Recommended
                    Employees at Strongsville are knowledgeable, friendly and helpful
                    Employees at Strongsville are knowledgeable, friendly and helpful. Always count on a good experience whether looking for an odd $10. item or loading car with mulch or buying a water heater for $1400.
                    by
                      • Recommended
                      Awesome customer service!!
                      Awesome customer service!! Manager and staff went out of their way to find a box that was not on display.
                      by
                        • Recommended
                        Mulch
                        Very good sale deal on red mulch. Purchased 25 bags.
                        by
                          • Recommended
                          Ryobi string trimmer
                          Find Jerry Karn in garden delay for any quit guidance. Great help.
                          by
                            • Recommended
                            Great Service
                            The Staff at this store is extremely helpful and knowledgeable about the products.
                            by
                              • Recommended
                              Laminate flooring
                              Awesome selection of laminate flooring
                              by
                                • Recommended
                                great employees
                                I love the people there, Drake is the MVP of the place Jakarta and Steve should have thier own stores to run. Fitz has been appreciated for many years. I also forget to mention fitz so he gets a five star review because of the years I forgot to mention him. Cathleen from front desk explained to me very well how important it is to have your reciepts, I lost mine and bought it with a gift card. She has been outstanding to me over the years. Thanks Again to Fitz, Drake, Cathleen for your outanding
                                by
                                  • Recommended
                                  Helpful staff
                                  We've been looking for a refrigerator that was in a certain size restraint and Jim was helpful in finding a perfect match
                                  by
                                    • Recommended
                                    great experience
                                    had to buy a necessary appliance during a rough day
                                    by
                                      • Recommended
                                      Matt is GREAT
                                      Matt at the Strongsville Home Depot ,is an amazing asset to Home Depot. He was very kind and helpful! I’m glad he ate his cheerios in the morning,so he could lift my heavy trees for me.
                                      by
                                        • Recommended
                                        Always there for me!
                                        Home Depot has been there every time I need something special for a job that I am doing.
                                        by
                                          • Recommended
                                          pleasant shopping experience
                                          employees at this store go above and beyond more than other stores.
                                          by
                                            • Recommended
                                            New Pergo flooring installed
                                            Pergo Flooring added a great look to our extra room on the first floor. Removed the original carpet floor covering and installed the floating Pergo Flooring. Provided a great look and much better ware and tier.
                                            by
                                              • Recommended
                                              Helpful store personnel
                                              Several times at the Strongsville store I needed help with either finding a product or the best way to use the product I need. On occasion, when the store did not have what I wanted, the store person would suggest where I might it elsewhere. I appreciate that.
                                              by
                                                • Recommended
                                                GREAT EXPERIENCE IN THE APPLIENCE DEPARTMENT
                                                The salesperson was knowledgeable and very friendly.
                                                by
                                                  • Recommended
                                                  Gouged After Rental
                                                  I rented an electric drain cable from this Home Depot. I used it and upon the return they wanted to charge me an extra 15 dollars. The clerk claimed that I wrapped the cable backwards. I told him that I didn't pull the cable all the way out of the chamber and therefore it could not have been wound in the reverse direction. The cable was 3/4" diameter and would not wind in the reverse direction unless it was fully pulled out. He told me that he would lessen the cost to 10 dollars. I reluctantly agreed because I had to get to my house and finish installing a toilet. I left the store feeling like I had been taken advantage of. Bad experience.
                                                  by
                                                    Customer service lack of
                                                    Poor customer service noone wants to help you. I ended up ordering products on the website having to spend gas that I shouldn't have had to and gone to 2 locations to pick up my products. I am only giving 1 star because have to this store deserves 0
                                                    by
                                                      Think twice about this location
                                                      Definitely think twice about coming here if you need any assistance from the staff. They are no where to be found and if you find someone they usually cannot help in that department. Overall clean and convenient if you are just picking up items from the shelves. Very frustrating and a waste of time!
                                                      by
                                                        Great customer service
                                                        I just wanted to say how much we appreciated Dennis’s help during our shopping trip for a tree and a couple other things. He went above and beyond expectations. Thank you
                                                        by
                                                          • Recommended
                                                          Outstanding Service!!
                                                          I came into the Home Depot today to purchase three things. The first representative went above and beyond to try to help me find the filter for my vacuum cleaner which unfortunately she could not find. Such wonderful service! The second person was sensational as well! Tony assisted me in the lighting area finding the lightbulbs that will fit in my light sockets above my stove. The last item was an Attachment to my kitchen faucet. This man should be a trainer for New employees! He knew exactly where to go and where to find this item. He took the time to explain to me how to put this item on. In between doing all of this, he made conversation with me. He was extremely friendly, knowledgeable and professional. We had a very nice conversation and he made me feel very cared for and that is something that this country lacks with customer service. Typically, we are treated like numbers, like we don’t matter but with Tony it was nothing like that. Definitely businesses need more people like this man. The Strongsville Home Depot has some wonderful employees employed there. Thank you all of you for all your assistance today. I am not one that frequents the Home Depot so I appreciate you making my visit pleasant and informative!
                                                          by
                                                            • Recommended
                                                            Great Service, great store
                                                            I bought numerous Christmas decorations, indoor and outdoor. Love them all
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 504 reviews

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