Reviews for St Matthews #2313

Jordan in the St. Matthew's Paint Department is amazing! She not only took the time to assist in my paint selections but was so knowledgable about product usage. She was instrumental in making our house remodel project a success.

I was there two times today! Both times were pleasant and productive shopping experiences. They were also quick trips - in spite of large crowds!

Always buy good paint there.

I was able to buy the Home Depot brand and saved money on my refrigerator/freezer water filter. I’m very happy a staff shared with me this cost saving tip. I was able to install it the same day.

On a recent shopping trip to HomeDepot, I found more choices on quality flooring than a flooring store and other home improvement stores! I found the flooring I needed on my first visit to Home Depot, then I went to four other stores thinking I might find something better. Well, what a waste of my time! Home Depot had the best price, the best quality and the best look ! Next time, I am sticking with the winner, Home Depot!

Went in to buy array of things and the employee (actually the store manager) walked me to the sections I needed and discussed options. It was like the old days when HD had the best customer service around. Made my day!

Have purchased most of my current tools through Home Depot . I use Milwaukee power tools and ther is a good selection at this store.

I had one of the best people ever wait on me in the paint department (Jordan, btw). But at checkout, only self-serve was open, even though there were 4 cashiers standing around. What I was buying was heavy and awkward to handle on the cramped self-service ledge. And why was I doing my own work and paying Home Depot? Ruined the good vibe started by the paint department.

Perfect product for the task at hand.

When did HD become the ‘go to’ for yard decorations? Good selection and ability to ‘test’ sound/animation of devices on sale. Way to go HD!

I generally shop on my lunch break. Cashier Elizabeth was extremely pleasant and efficient. Obtained my items and got back to work on time!

I went to home depot after cutting a tree off of my garage roof, I needed garden bags, twine, spray paint, concentrated roundup. The only thing I could find was the spray paint. I required help with everything else and the employees that I approached for help gave great customer service and were personable. I'm a 62 year old 4'11 woman. A couple things I couldn't reach, one thing I needed a price and when I got to check out, the young man scanned my items, I'm sure I looked ragged and tired, but the help was much appreciated.

If there is one thing that really irritates me it’s walking into any HD store and having to interact with a masked employee. It is condescending to say the least and disrespectful. In my opinion employees should not be allowed to wear a mask unless they have a doctors note.

The store is always inviting to shop however the last few times I have been there it has been 75 degrees inside and very uncomfortable.

I asked someone how much is that wood at a pile of misc pieces. He said 70 percent off. I found one piece to my liking and had the guy cut it in half. Then the cashiet was extremely rude to me and wouldn't let me buy it. She went to the back and said no one cut it. I'm 62 yo. You think I cut it,, No. i was so mad at HD

it would help if you had more employees in store

WALK AROUND MULTIPY WORKER WITH NOT ONE OFFERED HELP

Everyone working in this store is knowledgeable about their goods and willing to help customers.

Just wanted to give a "shout out" to the two employees at the Home Depot in St. Matthews that were very helpful and pleasant.

The store is very convenient for me, has most everything they carry in stock, the hours are good, and the Employees are helpful. However, recently I purchased an item I did not need and so returned it. HD's return policy (specific to Gift Cards) is difficult and insulting. They require you to provide an ID and issue a "store credit" card that can only be used by the person possessing the picture ID. Doesn't even matter if the amount of purchase was very small. Giving Store credit is fine; making you provide an ID and use that ID when you complete the purchase is a "JERK" move that only serves to track customers unnecessarily, and discourage returns. This policy makes me want to avoid Home Depot despite the convenience and good employees!

I was disappointed that the garden center entrance wasn’t open on a beautiful fall day, mid week and mid day. I had planned for easy shopping to buy garden soil. I wound up having to trek through the store twice. I just had hand surgery so I was looking for an easy experience.

Was a 5 until they got rid of the greeter.

Try and actually listen to your customers. If they want an email receipt. Let them have one. This is the 4th time at this location employees purposefully skipped the email receipt after I asked for it

Parts for a broken umbrella

I had an issue with how a product was prepared for me. I am not the type to be surprised that mistakes are made, in fact they are going to happen. But I am a person who greatly values how the store is able to rectify the issue with care and professionalism. These guys have done that for me and I give them five stars for my experience with how they dealt with this problem. Particularly Sarah from the Customer Service department. She was pivotal to taking care of the several hundred dollars mistake. Because of this, they will continue to get my business because I love how they handled their mistake.

I had the best customer service experience today with Ty working in the Uscan area of the store. It was a "what can go wrong, will go wrong" kind of week for me, so I was there picking up cleaning supplies for a giant mess. As I tried to check out I was messing everything up. Ty was the pleasant customer service representative that I have experience in a while. He was attentive and genuinely eager to help me each time I hit the "help" button. I really worried I was going to annoy him, but he joked with me and even tried to put the blame back on Home Depot for my USCAN struggles. I was so appreciative of him, and this experience did turn my day around a bit. Thank you Ty at the St. Matthews Store! I will return based solely on this interaction.

The employee, the service here, it’s beyond great!

After a horrible experience with Joyce, Consuelo was warm, gracious and kind. Thank you Consuelo! Your service was excellent.

Leia was excellent in business knowledge, courteous, as well as excellent customer service. Had me out of the store within 15 - 20 minutes!

The store manager, Todd Murdoch was very kind and helpful. If you need an appliance, Steve is your go to man