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Filter Reviews By:Rating, Profile, Gender, Age (270)
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Showing 1-30 of 270 reviews
Apr 6, 2024
CUSTOMER SERVICE IS IMPORTANT
DUE TO SANTA CRUZ LACKING IN RETAIL HOME IMPROVEMENT STORES, EMPLOYEES SHOULD BE TRAINED IN THE AREA THEY ARE WORKING AND BE AVAILABLE, TRYING TO FIND HELP IS NOT EASY, EMPLOYEE HAVING KNOWLEDGE IS RARE
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Recommended
Apr 5, 2024
attitude
I would just like to see more happier employees. Just always seem grumpy!
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Recommended
Apr 2, 2024
Plenty of help
Went looking for a washing machine for my disabled son and arrived very early at the store. Found a discounted washing machine that would fit his needs. Got lots of help in buying and loading the machine into my truck.
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Recommended
Mar 21, 2024
Great garden department.
Every fruit and veggie and soil type. Helpful staff.
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Recommended
Mar 11, 2024
Good Opening Hours!
Enjoy good opening hours and friendly service!
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Recommended
Dec 30, 2023
Most Helpful and Pleasant
Was shopping for water heater and the cashier was so helpful and pleasant. Was able to make the purchase so quickly.
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Recommended
Oct 23, 2023
Tinka did a great job
Tinka did a great job in helping me .. .she really cares.
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Sep 26, 2023
Outstanding Customer Service
The gal whom works in customer service (Darla ) really is an asset to your store and company. Time and time again she provides knowledge about where to find what I am looking for. She is always happy to assist and always has a friendly attitude and a smile. She makes me want to come back to shop at your store. Home Depot should be proud of her and kudos to her job performance.
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Recommended
Jul 30, 2023
Non-existent Military Discounts
Do not expect to get a military discount by showing your DoD issued ID card. Home Depot only virtue-signals that they care about veterans.
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Apr 26, 2023
Flaky military discount service
Tried and try it again thought I had it set up go to use it again and it says need to reevaluate please enter more information when I was about to go to the store to hell with this when I was able to just use my retired ID card there are other stores in town that use my retired ID card
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Dec 11, 2022
Small Store. Hard to get everything for a project.
Store is smaller which means smaller quantities of stocked items in stock. Could use a really good ordering associate that stays on top of predictive ordering instead of waiting until something is out of stock.
If you need a common item call ahead. If you need multiple things for a project such as putting up a chainlink fence. Skip this store and go to a larger one because you will end up there as a second stop anyway since this one does not stock all needed parts.
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Recommended
Dec 1, 2022
Black Friday Weekend
I came here on a busy weekend and it took three different people to help me. They were all great!
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Recommended
Nov 30, 2022
Tinka is the best
Great experience due to organization, knowledgeable staff, and friendly patience, Tinka and another older gentleman friendly assisted me and it was very easy to get my shopping done in minutes. Thank you
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Recommended
1 found this review helpful
Nov 20, 2022
Must be late, poor cashier lead interaction
I entered the store rather than purchasing power tool online. At checkout, had poor customer service interaction with cashier lead Hailey. Store management may want to consider another position for this associate. Many places to get power tools, not necessary to have front of house staff that don't have skills to interact with customers especially in supervisory role.
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Sep 12, 2022
Great shop
The shop is filled with all my requirements. Attractive and enticing to involve more in home improving
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Recommended
1 found this review helpful
Jul 7, 2022
Great review
We are mostly quite happy with all of the products we purchase at Home Depot.
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Recommended
2 found this review helpful
May 24, 2022
Astonishing Customers Service
Pro Desk Supervisor Brian Perea went above and beyond to solve my difficult problem. Very friendly, knowledgeable and professional.
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May 17, 2022
Waiting for BBQ
Waited more than 30 Minutes for the managers to unlock the cable around the BBQ for which I had paid.
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May 13, 2022
HORRIBLE CUSTOMER SERVICE
The employees in the garden dept could care less about helping you find things, load carts with heavy material. Very unorganized, can barely get down aisles.
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Apr 25, 2022
poor inventory, not worth the time.
I went in on three different occasions to get repair parts for products that they sell, and each time they didn't have the parts necessary. Their staff kept suggesting that I buy another manufactures part and use that instead (which wouldn't have worked). If I had been an inexperienced customer, they would have sent me home with the wrong part, perhaps not noticing until I was well into the project, leaving the house with no water, and no time to find the right part! The store manager couldn't have cared less! the lumber is sub-standard and dimensionally incomparable with industry standards, costing far more to"make it work".I have NEVER known HD to take these things seriously, I guess that is what Yelp is for.
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Feb 16, 2022
Outdoor lights
We love them, excellent price and we went to get more. But all were gone.
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Recommended
Nov 17, 2021
Employee Morale Issue Noted
Have been shopping here for years and have never had an employee ask me if I needed help (when I did). Employee morale continues, IMO, at an all-time low. Either pay them more or change existing management. Something is not working at this location when it comes to employees that go above and beyond.
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Nov 10, 2021
Amazing customer service.
Ryan W. And Teresa were amazing.
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Recommended
Oct 14, 2021
Awful customer service experience!
Dismissive customer service rep. Put on hold repeatedly because she was “busy.” Promises made but not kept. Advice that never panned out. I finally had to travel 25 miles round trip to purchase the blinds at the Watsonville store. In Watsonville, I was treated like a valued customer at the Watsonville store, unlike the awful way Kim Steiger treated me in Soquel.
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Sep 28, 2021
Good store, friendly staff
I've never been disappointed by service and the selection of specific goods at this store is great. Most locally owned stores carry the specialty items I need, and I usually avoid home depot. But when I absolutely cannot find what I need, I usually find it at home depot! Staff are mostly knowledgeable and always friendly.
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Jul 1, 2021
Richard B was courteous and helpful in my purchase
Richard B was courteous and helpful in my purchase
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Verified Purchase
Recommended
1 found this review helpful
Jun 8, 2021
The Pro Desk staff go over and above
The Pro Desk staff go over and above
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Verified Purchase
Recommended
1 found this review helpful
May 7, 2021
Friendly staff, very clean and organized!
Friendly staff, very clean and organized!
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Verified Purchase
Recommended
1 found this review helpful
May 7, 2021
Kimberlie in customer service is extremely HELPFUL, patient, and kind!
Kimberlie in customer service is extremely HELPFUL, patient, and kind!
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Verified Purchase
Recommended
1 found this review helpful
Mar 27, 2021
I came here to get garden supplies. I also got rocks and slabs. All the employees are very friend...
I came here to get garden supplies. I also got rocks and slabs. All the employees are very friendly and helpful! They might be super busy on the weekends but they all keep their cool and help every customer with kindness.