#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(210)304-7061
Tool & Truck Rental(210)304-7058
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3111 S.e. Military
San Antonio, TX 78223
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Customer Store Reviews

  • 4.6 out of 438 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (438)
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Showing 1-30 of 438 reviews
I was shorted
I recieved a delivery yesterday which i live an hour away. Just to get shorted 10 boards. 122 dollar value. I will be calling tomorrow to let them know
by
    Great service!
    Gianna was very helpful and patient with me. Very friendly!
    by
      • Recommended
      Excellent people friendly employees!
      I bought plants and carpentry items and are super content with your products!
      by
        • Recommended
        AWFUL Customer Service
        My husband and I were needing 9 cabinets for our new home. We found everything in stock and online at this location. We get to the aisle and there was pallet truck with cabinets blocking the cabinets we needed. My husband asked the man working there to assist us and he moved it without any issues. When we couldn’t find some of the cabinets we asked for his help and he became irritated. He said great the ones you want are up on the high shelf I’ll have to use the pallet truck to get them. Then when he started to try and get them down we were told an hour wait. After some more snarky comments and sighing he said a 2hr wait. We walked around a bit and he said it would just be better if you just came back tomorrow and did this on an online order. Mind you we live over an hour away.
        by
          Awesome customer service******
          If you need a patient, understanding person to assist you go to Madison she was awesome and assisted with a matte gold faucet. She helped me placed an order online then realized it would not come in on time for my project. She checked other stores and it was not available she offered suggestions and it all worked out was able to take one home at that visit. Thank you Madison !!!!!
          by
            Great job
            Employees are kind of courteous I will definitely be returning they made my shopping experience very pleasant and didn't make me feel like I was wasting my time
            by
              • Recommended
              Don't shop here
              Customer engagement at this store is horrible. It may be symptomatic of the area because Fair Ave and SW Military Dr are equally bad. At this store while looking for help one tall cowboy hat wearing associate said he'd be right back & then vanished, another with a biblical name like Isiah or Josiah wagged a finger at me as he walked by talking on the phone not stopping and one associate walked out the back so fast with a long blonde haired woman I didn't get a chance to ask for help.
              by
                Quick and EZ
                I was in Home Depot for less than five minutes. Yeah
                by
                  • Recommended
                  Bad tool guy
                  Bryan in this department is NOT a customer oriented employee. Very condescending and unfriendly. I drove 40 miles to this location to be made to feel as if I was irritating him when was there to rent an expensive aerial lift. All he wanted to do was act like a supervisor and gossip about other employees.
                  by
                    Great workers
                    I've been out sick and when I got to checkout Erika and tino both asked where I've been . They noticed I have not been in in a while. With as many people that go in their I felt appreciated
                    by
                      • Recommended
                      Great help
                      I was loading plywood and the cashier in charge oh the self checkout ran to help which is what I’m talking about on help loading. Great service
                      by
                        • Recommended
                        HomeDepot
                        There was good customer service and a clean store, Thanks to Sandy for all her help.
                        by
                          • Recommended
                          Always Stocked
                          Of all the Home Depots I’ve been at, this one typically has the items in stock. They keep the store fully stocked minimizing project delays or wait times.
                          by
                            • Recommended
                            Great choice except Garden Department
                            The whole store have a great customer service and great selection. My only concern is about Garden Deparment, in the middle of this blister temperature the trees do not have been water for at least one week poor trees were dying and instead clearance it if nobody can take care of them, they have it regular price what it is very pricey for a dying tree or dying plant Garden Department need Help
                            by
                              • Recommended
                              Thanks Tino for the help!
                              Great Home Depot location! They always have a smile in their face, in and out visit all times ⏲️ No time to waste!
                              by
                                • Recommended
                                Receivng military discount, Denied
                                See my customer feedback. Not given discount, Even with ID's
                                by
                                  My Review for #6988 San Antonio
                                  The store us always clean and the personnel most cheerful and helpful
                                  by
                                    • Recommended
                                    Very helpful
                                    Every time I go to this store, I am greeted and acknowledged. At least 2 people will ask if they can be of assistance. I love this customer service.
                                    by
                                      • Recommended
                                      garden center has a great cashier
                                      Home Depot is the place to go for all your needs. We love their products and friendly customer service. Ms Josephine In the Garden was so gracious and very helpful. she never stopped smiling..clone her please
                                      by
                                        Store suggestions
                                        I used to work at this particular store back in 2016. And the operating procedures back then were completely different to what I'm seeing the way it is now. One there was no greeter at the front door. Two what used to be the service desk while I was working on when I was working there at Home Depot as a service desk associate, have been removed and now has more than five or six registers which nobody was there at the time, and the phone was constantly ringing. Three when I was at the Garden area looking for assistance there was nobody to be had other than the stalkers. The only thing that made the trip worthwhile is that I ran across some people that are still working at that store, when I was there. And it was great to see them. Other than that the store needs a lot of work. Didn't see no security didn't see nobody policing up the the shopping carts from the parking lot at all
                                        by
                                          • Recommended
                                          Joe is the best!
                                          We came to this Home Depot looking for parts for a home repair and had absolutely no clue how to find what we needed until a very personable and friendly gentleman named Joe came along and asked if we needed help. He helped us find everything we needed very easily. Thanks Joe!!!
                                          by
                                            • Recommended
                                            Great Trip
                                            Every time I visit Home Depot’s plant section they have the best plants and veggie plants
                                            by
                                              • Recommended
                                              Very neat, wonderful staff
                                              Stephanie was my cashier. She’s great! This is my favorite Home Depot. Feels Like home
                                              by
                                                Great shopping experience & helpful employees
                                                I bought my items to day in a speedy manner thanks to the helpful cashiers
                                                by
                                                  • Recommended
                                                  Extra charge
                                                  Bought 30 ft of poplar board and got charged for 40 ft
                                                  by
                                                    • Recommended
                                                    Electrician
                                                    Great store always have what I needs
                                                    by
                                                      • Recommended
                                                      This particular location has great customer service!
                                                      Diego in the wood department was very well-mannered and attentive. Joseph and Ana over in customer service were another set of individuals that were very helpful, friendly, and supportive in my request. I am definitely leaving Lowe’s, and shopping here more often. Thanks to these three individuals.
                                                      by
                                                        • Recommended
                                                        Thief’s running wild
                                                        This store needs to hire security at the entrance and exit, they are running wild stealing items every day and the employees are told just to let them go. I fully understand the employees could get hurt so then why not have a security guard. Prices are jumping and we are the ones paying..
                                                        by
                                                          Fast and friendly service
                                                          I called the service desk and was provided fast and friendly service. Would have been 5 stars but was on hold for a couple minutes before I spoke to someone.
                                                          by
                                                            • Recommended
                                                            Convenient to home
                                                            We shop there regularly,Love to go there
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 438 reviews

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                                                              Sun: 8:00am - 8:00pm

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