#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(225)755-2784
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
18139 Highland Rd
Baton Rouge, LA 70810
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Customer Store Reviews

  • 4.5 out of 247 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (247)
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Showing 1-30 of 247 reviews
Very friendly associates
I mean I never had a good experience with associates who actually are nice and helpful for once.
by
    • Recommended
    Mikela was Great !
    Mikelia displayed amazing customer service and offered to check out my order while other stood around. She also did with a smile on her face and was very professional
    by
      • Recommended
      Nasty Store
      Rude Cashiers. Rats all over the place
      by
        Always a stocked
        This store has friendly employees and are always stocked with items I am not able to locate at other nearby Home Depot’s
        by
          • Recommended
          Employees
          I shop at Home Depot almost daily for work purposes. This time I was with my wife and we were searching for an item. At that time, a young man working there approached us and asked if he could help us find something. That’s never happened before. I usually have to wander around trying to find help. After that, the cashier was very friendly and entertaining as we were checking out. Both of these employees appeared to really enjoy their jobs. Pleasant experience.
          by
            • Recommended
            Horrible delivery service
            I was suppose to get my refrigerator delivered on 10/16. I did not receive a call the day before. When I looked up tracking email, it said there a problem and to call. It said estimated day was 10/16, but no time frame. I called and they said I was stop 5 between 8-12. Never came. I called throughout the day and kept getting the run around. Finally they gave me another deliver estimate for Thursday or Saturday. Four days after the original delivery date. As a customer I am being punished for the company not being efficient. I feel I should be compensated because I have no refrigerator.
            by
              Love this store !!
              This store is down the street from my house. It feels like a corner hardware store instead of a big box. I am familiar with the employees who have been there for some time. Always a cheery greeting and assistance when I need it from all my regulars.
              by
                • Recommended
                Always a pleasure shopping at this location!
                Always easy to find things, the app is always always correct on items in stock, the employees ask if we need help everytime we pass one. Desire checked us out and like always she had a smile on her face and super sweet. Makes checking out super pleasant
                by
                  • Recommended
                  Racially Profiled and Discriminated Against
                  My husband and I along with another customer on the same aisle waited about 20 minutes or more for assistance from a customer service representative. The customer service representative helped the other customer with no issues, the item was retrieved from the cage by the customer service representative. The customer service representative handed the item to the other customer and allowed the customer to bring the item to the front of the store. After helping the other customer, the customer service rep. proceeded to help my husband with the item he needed out the cage. After getting the item out the cage, we were told by the customer service rep “technically any item I get out the cage, I have to bring to the store”. The only difference between the other customer and my husband and I was the other customer was skin color. HORRIBLE EXPERIENCE and will not be going back to any Home Depot.
                  by
                    Outstanding customer service in the Appliance Dept.
                    Anne Marie really took care of us with the purchase of a new fridge. She was extremely patient and helpful throughout the whole process.
                    by
                      • Recommended
                      Great customer service
                      All employees are helpful. Desire was friendly and helpful!
                      by
                        • Recommended
                        GREAT EMPLOYEES
                        THE HOME DEPOT at Highland Road in Baton Rouge, Louisiana has the best employees.
                        by
                          • Recommended
                          The Best Ever
                          Thank you all for going above and beyond I thank you all for the bottom of my heart
                          by
                            Great customer service!
                            Mr. Jesse is a very helpful, friendly and polite employee. He approached me, asked if I needed help. He walked with me and showed me where the things I needed was located in the store. This employee deserves recognition. Great job, Mr. Jesse!
                            by
                              • Recommended
                              Great cooktop experiance
                              After visiting four other stores, I met Annemarie. she was friendly and helpful. She went the extra mile to help me.
                              by
                                • Recommended
                                Amazing Home Depot
                                Everyone was nice and welcoming! If you are ever in need “Nay” is one of the best cashiers.
                                by
                                  • Recommended
                                  Excellent Service
                                  The outdoor lighting was excellent will be retuning for more.
                                  by
                                    • Recommended
                                    Quality Merchandise
                                    Home Depot carries quality goods. For example, their red Husky shelving --We recently bought 3--heavy duty shelving is the best! After 20 years we still have 2 of their Husky tool sorting cabinets functioning just like they were new. They carry the best organizing boxes, e.g. Hefty in all sizes and in bulk. Their LED lighting and lighting department is the best in Baton Rouge.
                                    by
                                      • Recommended
                                      Great customer service
                                      Everyone was so nice and ask did I need any help.
                                      by
                                        • Recommended
                                        Disappointed!
                                        Do not full value of return on items that have not been used or opened! Wrong quanitity of paint was given to me and I was told I could not return it when it was the clerk's fault. Can't find anyone in the store that wants to help, including the manager.
                                        by
                                          Lacking service and product availability
                                          I’ve said enough but just know it will take you longer to shop because you will not receive assistance
                                          by
                                            Best Home Depot location and customer service
                                            This location has more associates that are absolutely knowledgeable and friendly. They provide the best customer service than any other location around the Baton Rouge area to include Ascension and Denham. Highland Store is the best! Shout out to Mrs. Annamarie
                                            by
                                              • Recommended
                                              Great Sale Cashier
                                              I have to applaud Mrs. Tina. She was extremely patient, polite and charming as I checked out. I appreciated the great customer service.
                                              by
                                                Its Home Depot... what can I say
                                                Im a home owner, so need all different types of items on a regular basis. This store usually is able to provide the items I am needing for a particular project or repair.
                                                by
                                                  Excellent customer experience
                                                  There are 2 Home Depot stores closer to my residence but it is worth the 30 minutes drive to shop at this store.
                                                  by
                                                    • Recommended
                                                    Great Experience
                                                    Vada, you are awesome, with her quiet demeanor she was a great help. Thank you
                                                    by
                                                      • Recommended
                                                      Outstanding Customer Service
                                                      This location has friendly, informative associates and great management! I was extremely impressed with the level of care that we were shown while shopping for the right dishwasher.
                                                      by
                                                        • Recommended
                                                        Outstanding customer service!
                                                        Purchased a portable AC and love it! Tracy was the cashier and she was customer focused and was tremendous help to me during the purchase and with loading it in my cart. Great job Tracy! I will return to shop at this Home Depot!
                                                        by
                                                          • Recommended
                                                          ZEVO Flying Insect Trap
                                                          Purchased on 05/18/2022 great product for the kitchen area.
                                                          by
                                                            • Recommended
                                                            Very Helpful Associates
                                                            Shopping experience yesterday was great. Three associates helped me find the best products for my needs. All three were friendly and conversational. And, of course prices are very competitive.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 247 reviews

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