#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(650)570-3401
Tool & Truck Rental(650)570-3400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2001 Chess Dr
San Mateo, CA 94404
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Customer Store Reviews

  • 4.4 out of 305 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (305)
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Showing 1-30 of 305 reviews
Helpful staff
Caitlin was very helpful with us when we were trying to purchase wood and forgot our credit card. She was able to help us purchase the wood in another way. :)
by
    • Recommended
    It's Time To Plant!!!!
    The Garden Center is always full of color and new plants. It's my go to plant place... Plus, all the needs for pre-planting at a fair price, i might add.
    by
      • Recommended
      your offer of $5 to do revIew. so where is it?
      WHERE IS THE $5 Y0U PROMISED FOR DOING THIS REVIEW???
      by
        • Recommended
        Great customers' services
        Both Robert B. and Shirley C. from the gardening department @ store #0632 had gone out their ways to assist locating a purchasing item. Your web says there are some available @San Mateo and San Carlos does not have any, so we drove from San Carlos to San Mateo thinking there are, sadly, they were not. Shirley, the lead, did an outstanding job of providing great customers ‘services. Please improve and update the accuracy of your web! Thank you Home depot @ San Mateo!
        by
          • Recommended
          Friendly staff, helpful when needed
          Always a good time at depot. I unfortunately have 3 new projects now, plus the one i went in to get somethibg dor
          by
            • Recommended
            Cashier experience
            I was in today to get some tools and had nothing short of a great experience with one of the sales cashiers Andrew. He was extremely helpful with what tool brand he recommends and what would be the correct part. I would definitely recommend going back to this store and see Andrew he help with any questions you may have and give you the best experience.
            by
              • Recommended
              Store is clean and has reasonable inventory
              I bought two On-Demand Water Heaters and was assisted by a young associated by the name CAITLIN, she is one of the cashiers at the front. Shed is absolutely amazing and very professional.
              by
                • Recommended
                A new approach
                It was so refreshing to find there was sales associates on many aisles and people who enjoyed helping!! Thank you Luis in Plumbing for going the extra mile (maybe literally) to help me!
                by
                  • Recommended
                  Customer service
                  I am just tickled pink that the Ryobi 2AH x 2s were priced @ $129.00 and the Ryobi 4AH x 2s were priced @ $99.00
                  by
                    • Recommended
                    Worst Home Depot I have been too!!
                    I bought a GE washer and dryer comb offline but I needed to go into Home Depot and grab a gas line, vent duck, and adapters to connect to gas line. As I looked for these products I was passed by several Home Depot employees and no one asked me if I needed helped. After about 25min I was able to find the correct parts. As I proceeded to self checkout there was a small line with several Home Depot employees they were standing around talking and telling people which checkout stations to use. When it was my turn an employee by the name of Cecilia decided that I looked suspicious so she wanted to scan my items. She walked me over to a checkout where there is a customer finishing up his own checkout without assistance. I had five small items and she scanned them all then proceeded to rescan some of them after I told her she already scanned those. Then she took the items placed on the counter and counted them again then checked the monitor again. Then she proceeded to rush me to pay i asked her can I put my pro rewards info in. So as I am entering my info she stands and just watches me , once I get to the credit card part she asked me is there a problem. I then told her yes . I don’t need help and I never asked for help to check out , you are not doing this to anybody else. She gets an attitude and stands away from me but continues to watch me as I pay. I am a business owner and spend a lot of money in Home Depot every year. this is the second time in less than two months I have had experienced discrimination in two different locations this San Mateo #0632 and Union City location. This store was not organized for items that should be in the same area and the customer service sucks, everyone she be treated the same no matter the color of their skin. Having someone treat you like you are going to steal is very disrespectful, I wouldn’t shop at this Home Depot again and maybe that is what you guys are aiming for to not have people of color in this location.
                    by
                      1 found this review helpful
                      Why give me hard time
                      There is a woman called Terri in customer service center could not handle return very well. She would give me hard time even the item I was returning matched the item showing in her computer. I had receipts of course.
                      by
                        1 found this review helpful
                        great service
                        I encountered friendly employees and an efficient & accommodating cashier. Store is always extra clean. Sometimes the curbside pick up has inconsistencies with stock on hand or it takes awhile for items to come out
                        by
                          • Recommended
                          Great shop assistants
                          Chase was informative, funny, honest about helping me purchase a refrigerator and told me all about the different delivery and installation options to save money and time during my visit.
                          by
                            • Recommended
                            HD Experience
                            Always go to Home Depot when I need something for the house.
                            by
                              • Recommended
                              Love this Homedepot
                              I love this Homedepot, this store is clean, has everything I need at an affordable cost, The staff are very nice and helpfull. I come here for all my house needs
                              by
                                • Recommended
                                Customer service
                                Real simple I always shop at this store ... never have I had I call it my personal employee help me locate and , help me get the items in2 my vehicle like , BAILEY, did ... tyty I tried to order even on the app for free delivery... BAILEY even took his time to help me to no avail ....
                                by
                                  • Recommended
                                  Helpful staff
                                  We wanted a bucket of tropicool. They werw wrapped up on the top level shelf. Last time my husband waited 40 min., gave up and climbed up on his own but at a next trip 2 workers helped us right away.
                                  by
                                    • Recommended
                                    Tuff Shed from Home Depot
                                    I bought TR700 8ft by 10ft shed from Home Depot 7 days ago. I am happy with financing opportunities.
                                    by
                                      • Recommended
                                      Caveat Emptor. Boxes may not contain what you think
                                      Just bought a power tool in a sealed box, got it home, and it was used, dirty, and missing parts. Caveat emptor. No answer repeatedly when I try to call the store and ask about return/exchange.
                                      by
                                        Truck rental employee is very rude
                                        I came to rent a box truck and the employee at rentals refused to rent me a box truck instead he gave me a flat truck. He said I could not use a box truck to transport my tools. Very disappointed. He was rude and it seemed that he owns the store. Never coming back here.
                                        by
                                          not mobbed
                                          like going to this store as there is plenty of parking and this one is not overly crowded. inventory well stocked. nice plant nursery dept.
                                          by
                                            • Recommended
                                            Excellent customer service
                                            2 employees in different depts were very helpful and found exactly what I needed. Also they were so friendly and polite.
                                            by
                                              • Recommended
                                              Jonathan, cashier, was a clueless, cellphone focused, sap
                                              The cashier, Jonathan, stationed at the garden area on 8/8/22 was clueless when I walked in as he was too busy watching his cellphone positioned below the register, and didn't even thank the guy leaving or greet me while I entered. Upon checkout, he would not have noticed if I walked out with goods in hand as he was too busy watching his precious cellphone while working. I placed the product on the counter and he didn't even acknowledge my presence but with a blank stupid stare. He thought he had to teach me how to insert the debit card and placed his finger on it while touching my debit card while he glared his eyes at me like I was disturbing his cellphone time. He didn't thank me afterwards but only gave the same blank emotionless cold stare while I stared back at him to wait for some kind of thank you from him which he never said. Management needs to straighten up these clowns. Until they do, I'll be going to Lowell which isn't that far away.
                                              by
                                                Excellent customer service
                                                I was greeted and helped by the same person as I entered Home depot. The cashier PADMANI, had excellent customer service skills and went out of her way in finding what I need. My past experience with Home depot employees was no one wanted to help nor seem to like there job. This experience has made me want to leave a comment and shop there more.
                                                by
                                                  • Recommended
                                                  Moises @san mateo Home Depot/ great customer service!!!!
                                                  Make many visits to this Home Depot and always get the same answer from staff not my department or their faces tell me they do not want to be there. But ask for Moises and he is friendly, knowledgeable, and if he dies not know he finds out the answer great customer service hard to find in employees now a days
                                                  by
                                                    • Recommended
                                                    greet place to shop for all contractor needs
                                                    very important place to shop for most of the homes and contractor needs is HOME DEPOT
                                                    by
                                                      • Recommended
                                                      HD improving in customer service?
                                                      Yes, it has been noted by many a Home Depot shopper that there is never anyone to help... However, things might be improving! 4/5 great customer service interactions in 1 visit! Jaden really stands out as an exemplary individual.
                                                      by
                                                        • Recommended
                                                        Discriminate against people
                                                        I went to buy $100 gift card from my father for Christmas with a credit card my son bought a $50 one with his credit card he was not ask for an ID I was the woman walks over and says in Spanish check that white woman’s ID when I ask why is my ID being checked she said people are stealing out of our stores like I’m a thief no way I am a business owner and I do speak Spanish I didn’t say one thing they’re crazy they discriminate against people they treat people very badly no thank you nothing very rude their prices on the shelf is marked wrong they put stuff everywhere else you go to the register to buy stuff and they won’t give it to you for the price they treat people terrible Will not go to Foster city San Mateo any longer I wish it would just close down they are terrible people every time I go there there’s a problem say check this white woman’s ID they profiled me as a white woman I am Hispanic discriminated against me I don’t care what I am you don’t speak another language in America I am Hispanic and I don’t act that way
                                                        by
                                                          Awesome assistance
                                                          Jennifer was very helpful and patient
                                                          by
                                                            • Recommended
                                                            Great store with helpful employees.
                                                            Great store with helpful employees.
                                                            by
                                                            • Verified Purchase
                                                            • Recommended
                                                            Showing 1-30 of 305 reviews

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