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Filter Reviews By:Rating, Profile, Gender, Age (444)
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Showing 1-30 of 444 reviews
Jul 6, 2023
Awesome Customer Service!
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Recommended
Jan 1, 2023
Great selection of air purifiers and customer service
I was pleasantly surprised at the selection of air purifiers available at this store. I had been to a few stores with not much to choose from.
Also, the customer service was great. I couldn't locate where the air purifiers were and I asked Bruce if he knew where they could be. He took his time to research where they were located, led me there, and made sure that I had all my questions answered. Thank you Bruce you made my visit very pleasant!
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Recommended
Apr 17, 2024
The rental department
Both TJ and Bruce (employees in the rental dept.) were awesome. They were both helpful, knowledgeable and efficient. Great rental experience because of those two guys!
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Recommended
Apr 5, 2024
Great store
I have shopped at this location (2727) for years and I have always had a great experience My opinion this is the best Home Depot
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Recommended
Apr 5, 2024
Great Customer Service!
Beth was awesome!! Gloria was solutions-driven and also very helpful!
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Recommended
Apr 2, 2024
Mr
Clean store. Store staff very helpful and considerate of my purchases
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Recommended
Mar 23, 2024
GREAT EXPERIENCE AT HOME DEPOT ON AVON IN ROCHESTER HILLS
I NEEDED TO CASH IN A GIFT CARD THAT WAS BEYOND MY ABILITIES. THE GAL AT THE CHECK OUT WAS AMAZING, TOOK THE TIME TO HELP ME WITH A KIND SMILE ON HER FACE. SHE MADE MY DAY!
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Recommended
Mar 7, 2024
Thanks to your employees I got exactly what I needed.
Anthony and Kelly helped me with my purchase and were kind and helpful along with Teresa the cashier.
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Recommended
Mar 5, 2024
Awesome Help on Our Kitchen Remodel
We worked with Design Consultant Adam, and he was fantastic! Patient, super knowledgeable, computer savvy, and really knew how to provide us with value added suggestions and recommendations, throughout the process! Just finished purchasing our new cabinets!
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Recommended
Feb 18, 2024
Excellent Sales Rep!
John Shipton helped us with our appliance package and he was so nice, patient and knowledgeable we felt so comfortable and confident with our purchases. Excellent customer service, he deserves a raise!
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Recommended
Feb 9, 2024
Thanks Josh
Shoutout to pro loader Joshua. Appreciate your help lots
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Recommended
Feb 8, 2024
Brenda and Christine are unforgettable!! Amazing people!!!
I can't thank Brenda and Christine enough for the level of customer service they provided me. Most employees of big chains have a not caring attitude. These two ladies defy that theory. They are professional, kind and courteous every time.
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Recommended
Nov 20, 2023
See my earlier comments regarding my experience.
Currently waiting for delivery and installation
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Recommended
Nov 16, 2023
Thank God we have a neighborhood Home Depot!
I was pleasantly surprised to learn of a credit card deal that offered $25 just for applying for a new card. No strings attached and the card has no fees. I shop in Home Depot a lot. I may or use the credit card to get me through the Christmas holiday.
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Recommended
Nov 9, 2023
New appliances
I recently purchased a whirlpool washer(top load) and dryer. Still figuring out some features I have not had in the past but I am very pleased with these and all the help I received at the Rochester store location.
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Recommended
Oct 28, 2023
Staff appreciation
I just bought a Whirlpool washer and dryer at this location, great price. Everyone that I dealt with were friendly and helpful. Anxious for their delivery Nov. 2
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Recommended
Oct 14, 2023
Customer Service at it BEST
In the middle of a major renovation that involves interior and exterior doors. Fortunately was able to work with Robin G. in Millworks who went above and beyond what I have ever seen for customer service. She helped navigate the choices and made it a pleasant experience!
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Recommended
Oct 5, 2023
Be careful when buying moulding
I measured moulding using the measuring tape mounted on a vertical beam in the moulding aisle. What measured 12’ in the store turned out to be 11’1” Messed up my project big time.
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Sep 18, 2023
Amazing Employees
Was greeted by at least 3 employees, smiling, happy to help me find the right person to help me in plumbing. Smoot, friendly experience. Caleb helped at the self check out and it felt good to be listened to and valued.
Fantastic job everyone!
Store was clean too!
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Recommended
1 found this review helpful
Sep 14, 2023
Employees are so helpful at this location.
Mike the outdoor attendant is so kind, pleasant, and helpful. He even helped me to retrieve my Veterans Discount.
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Sep 14, 2023
Kind Employees
While I had some issues with a return, the process and the results were beyond my expectations.
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Recommended
Aug 29, 2023
The best cashier
I just can’t get over how nice and respectful Teresa the cashier was to me I want to thank her from the bottom of my heart
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Recommended
Aug 26, 2023
Great employee! Sales cashier is spectacular. She is a great customer service oriented person!! She truly deserves a raise
The sales cashier Christine is a shining example of how an employee should be. She was personable, professional, and accommodating.. She should be rewarded!
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Recommended
Aug 23, 2023
Excellent customer service
I went in with about a million questions for my flooring project. Dan, initially helped me even though it was not his department. He was very helpful and insightful. I then spoke to Phil who is in the flooring department and he was able to give me some tips for my project. Lastly Julie and Connor were able to help me purchase all the items I need and answer some questions I had about my home depot credit card. What a great team.
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Recommended
Aug 16, 2023
Excllent store layout and products.
checked out all appliance stores in the area for products, price, and service.
Home depot beats them all.
Ask for John Shipton Appliance Specialist. He as answers.
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Recommended
Jul 24, 2023
Clean store helpful staff
I bought a Dewalt air compressor very useful.
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Jul 21, 2023
Best experience I’ve had yet
Mike from electrical, Karen from gardening, Tony from delivery, Sara at customer service and Chris the overnight manager all went above and beyond.
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Recommended
Jul 16, 2023
AMAZING STAFF
Literally I moved to Macomb and I still drive out to this store. They are amazing employees.
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Jul 6, 2023
Amazing Staff!
truly one of the best home depo's around town! everyone is amazing and super helpful
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Jun 30, 2023
Superior Customer Services and Floor Sales Personnel
Although the Rochester Hills store is twice the distance the nearby Home Depot stores are, I was in that area and from now on I will take the time to go there, the customer service was that good. All the 5 or 6 sales personnel (I went to different departments) were knowledgeable, patient, and friendly...I want a human to sell me, not a computer.
And I want a human cashier, who can point out different products, as Kerri did. I will not use self-check outs, even if the line to a live cashier is long. and I use my HOME DEPOT card proudly, otherwise I would use CASH.