Reviews for Rialto #6683

Dear Customer Service Care Team, I am writing this letter to bring to your attention the unpleasant experience I had at your Rialto, California store located at 1451 West Foothill Blvd. The reason for my visit was to ask for change for a $100 bill at the customer service desk. However, the behavior and attitude of Manager Yolanda towards me during the transaction were completely unacceptable. Yolanda informed me that I would have to make a purchase to receive the change, which I agreed to. However, while she was giving me the change, she treated me in a condescending and degrading manner. When I requested to see the bills before receiving them, she refused, which was quite suspicious. Furthermore, when I asked to speak to a manager, Yolanda rudely declined, and she made me feel insignificant. Yolanda's tone made me feel humiliated, and I couldn't shake the feeling of being unwelcome in a community place like Home Depot. I spend thousands of dollars annually at your store, and I never expected to be treated in such an undignified manner. Her unwillingness to provide me with basic customer service was outrageous, and her behavior was the proverbial straw that broke the camel's back. I eventually spoke with Hector, who provided excellent customer service and apologized for Yolanda's behavior. Nevertheless, Yolanda's unprofessionalism had already caused me enough distress, and I left the store feeling belittled and insulted. The fact that she even threatened to cancel the transaction was disrespectful, and it made me question Home Depot's commitment to providing high-quality customer service. I am sending this complaint to the corporate office because I want to express my humiliation at Yolanda's unwillingness to serve me. I urge you to take appropriate action and ensure that Yolanda is held accountable for her actions. Her behavior towards me was unacceptable, and I believe that it warrants disciplinary action or even termination. In conclusion, I hope that you will address this issue promptly and take the necessary steps to ensure that no other customer has to endure the same experience. I look forward to hearing back from you and hope that you will take my feedback into consideration. Sincerely, Customer

Thank you Gisselle for the Customer service you rock

Clean store fast service and friendly workers

Return was super smooth. Jaime and TJ were kind and friendly. Thank you for making a customer happy.

The service at this Home Depot is the polar opposite of most of the stores I've been to in this area. The personnel here go out of their was to be helpful, finding you the products that you need. I've never been ignored as a customer at this Home Depot, as happens at many stores in this area, even though this 30 year Army retired soldier gets ignored in many other stores. This is a store that I do source many of the products I need for building high end, audiophile grade speakers. I would recommend this store to anyone.

we are purchasing alot of stuff for refurbishing a home and TJ in customer service helped us out and everything was ordered correctly. All the staff we have worked with have been so nice and helpful.

Michelle was able to help resolve a headache of a return. If I ever have to return to the customer service desk I hope she is the one I run into! She had a calm and patient demeanor while I was admittedly being a bit of a headache. I can't thank her enough for her help!

Im always happy to shop at this store. All the aisles are always clean, and the staff is friendly and knowledgeable.

Ely and Mark Lorriane Mellissa are the people i interacted and need training. i think tehy have potential but need to be thinking from customer point of view

The last two times my 11 year old son and I have shopped at HD, we have been followed and watch by lose prevention. I personally don't appreciate it. Maybe I should post a picture of him on here. Not a bad idea....

Customer service is always nice and it's easy when you know what you need because it makes your trip so much easier.

I make purchases every so often and I am always satisfied with my product.

I think the customer service has gotten better at this location. Jaime especially, I appreciate a friendly employee!

I've bought multiple products such as tools, hardware, and plants at this location and I'm still satisfied with all my purchases.

One of the best services I’ve had I can’t remember the generals name, but he was one of the Germans that were able to make keys. He went out of the way to help me and couple other customers very polite very knowledgeable. I wish I remember his name but I was grateful for all he did. Thank you.

Rialto Home Depot has helpful associates they do not run in the other direction when they see you coming, they will ask can they help. If they see lines are long they will open registers too!

Every time I come here I’m always greeted and welcomed by all the workers

My cashier was friendly and fast. She wasn't afraid to do her job and help the customer in front of me unload his return cart. He tried to unload his items without her to no avail, lol Margaret, Excellent show of girl power. It wasn't a extraordinary transaction but she was efficient, pleasant and helped me. Also, the guy who put the door in my van was quick bringing it out and pleasant. Great job Store Manager. Your employees represent a reflection you. Thank you Margaret!

Cashier Valentina provided great customer service!

Even though the lines were long Lorena was a great cashier.

The guy running self checkout was rude and as hard as it is to get people to work maybe consider focusing on the front end shouldn’t matter what you look like black white tattoos no tattoos shouldn’t be judged off how you look

Customer service has been on point

You guys are awsome!! Thank you!! Billie in the garden dept..and Deanna at the register..so helpful!

I always have a great shopping experience here and the manager David is great.

She Stanley was awesome. She is a diligent worker. She made our experience wonderful. Thank you Sue Stanley

I bought a generator and online it was listed for $519. I was charge $629. So I went to get the difference refunded to me. The manager told no, that they don't do online price match. I told her that's the home depot advertised price. She still refused. Either she was too lazy to do the refund or she didn't know her job.

I tried to get a hold of an employee to ask about a specific item before I came into the store since I am a caretaker and it takes awhile for me to get places with my elderly father. I tried to speak with someone for awhile and was hung up on twice, put on hold multiple times without speaking to someone, and they left the phone ringing for up to 7 minutes. When I finally got a hold of someone, I asked to speak to a manager or get corporate’s number to speak about this issue and I was placed on hold and then hung up on. I will never be shopping here again.

Juan Carlos was very helpful. He went out of his department to help me. Excellent customer service.

Juan Carlos is very helpful. Look for him he Is in the flooring department, but he is very knowledgeable in everything. Outstanding customer service.

I sent an email to customer care about Home Depot store #6683 Rialto and the N.Fontana Home Depot on June 21,2021. On June 22, 2021 I spoke to TM and forwarded him my complaint. I don't like to complain. I'm a widow I just want to go to Home Depot get my supplies to fix what ever I need to fix in my house. I really don't need or want any added conflict or drama. Please improve your customer service. Patty Espinoza