#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(571)203-2084
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1651 Reston Parkway
Reston, VA 20194
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Customer Store Reviews

  • 4.5 out of 637 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (637)
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Showing 1-30 of 637 reviews
Garden Center Consultant
We love our garden and Home Depot. Today Tiwanna helped in Garden with orchids, clay pots, and planting. She went above and beyond to make sure I purchased what I needed and got the best price. Tiwanna is top quality. Thank you, Graham Forward
by
    • Recommended
    Poor customer service
    I was charged twice for one $19 item and the sales associate did not put the effort to correct the price of an item that was supposed to be on sale
    by
      Kevin M Was Great!
      Just wanted to say thank you to Kevin M who supervised the children's building project today at Home Depot. He was so helpful with the children and the adults. I just wanted to let him know how much I appreciate his good-natured, caring attitude!
      by
        • Recommended
        1 found this review helpful
        Great location, great staff
        Elsa the cashier is fantastic, very friendly and super helpful!
        by
          • Recommended
          The cashier was amazing
          We went to get mulch and Tadios was very friendly and cool
          by
            • Recommended
            Useless customer service
            If you try to find a solution there’s not end to it
            by
              great
              happy is good buy material and help me.
              by
                • Recommended
                Friendly cashier
                I had to run to the HD to pick a tool while in the middle of a project. I was able to get in and out with a long wait. Tiwanna was friendly and courteous.
                by
                  • Recommended
                  Great customer service
                  Aida helped us with so much and thanks to her I signed up for the Home Depot credit card.
                  by
                    • Recommended
                    Great service
                    The service Elsa provided is super and friendly
                    by
                      • Recommended
                      An exceptional Home Depot Store
                      This store is a great place with really nice staff. I always enjoy visiting this store for my construction and home needs.
                      by
                        • Recommended
                        Great experience!
                        Shop here often! The employees are great, especially Jorge who I’ve encountered multiple times, always attentive and friendly!
                        by
                          • Recommended
                          Friendly and efficient
                          This store has a very helpful and friendly staff. Tiwanna was particularly helpful.
                          by
                            • Recommended
                            Hasan in plumbing is the most knowledgeable in plumbing person I know
                            Hasan in plumbing helped me a lot. Without him, I would not have been able to accomplish my project
                            by
                              • Recommended
                              Friendly and helpful staff
                              One of the few stores that still has friendly and helpful staff. I truly appreciate them, it’s the only thing that differentiates the store experience from online buying.
                              by
                                • Recommended
                                Good service
                                Thank you Keith for the fast, friendly, professional service.
                                by
                                  • Recommended
                                  Great customer service
                                  Chris K. was amazing! He was kind and quickly resolved our issue. Will visit this store again!
                                  by
                                    • Recommended
                                    Great customer service
                                    I had three young staff members help while at Home Depot in Reston. One knew a lot about plumbing and inspected my old item to find the exact match. The two others were in customer service and were the friendliest helpers ever!
                                    by
                                      • Recommended
                                      Caro
                                      It would be great if there was a separate parking area for trucks, and one for cars
                                      by
                                        • Recommended
                                        Staff is Actually Friendly and Helpful!
                                        I had to do a small return and the staff member (Nick) was helpful, efficient, and friendly. I opted for a store credit since I needed a few things. I was able to easily find what I was looking for and at decent prices. An actual cashier (2, actually!) was available to complete my check out. He was also friendly and efficient. Clearly, at least today, the store was well-run! I will definitely return when I need something else for my home.
                                        by
                                          • Recommended
                                          My Reston Home Depot
                                          Don't go there, it's busy enough as it is, it's my HD store. I like this smaller HD, even if they don't have stuff in stock, it's easy to shop there. Returns are easy. Staff (HD you need to hire more staff) are helpful and friendly.
                                          by
                                            • Recommended
                                            Great Staff
                                            Workers often go above and beyond to provide support.
                                            by
                                              • Recommended
                                              Property Manager
                                              I had some items to return after my project was completed. I had several invoices for the return items. Customer Service rep Adam was extremely helpful in locating the item sku numbers and matching them to the invoices. He was very knowledgeable, patient, polite and made our visit to Home depot very pleasant.
                                              by
                                                • Recommended
                                                Service Desk
                                                Kyle is a very helpful and friendly employee. He quickly resolved my issue.
                                                by
                                                  Friendly helpers.Good service
                                                  Return smooth. Checkout nice
                                                  by
                                                    • Recommended
                                                    Great customer service
                                                    Everyone was very helpful. Was offered help at every step. Very different from we’ve experienced at the other big home supply store.
                                                    by
                                                      • Recommended
                                                      Chris K. was great!!
                                                      Chris K. was super helpful when I went to pick up items I purchased online. I realized I'd forgotten something and he happily offered to go back inside and buy what I needed with my credit card and bring it out to me.
                                                      by
                                                        • Recommended
                                                        Cashier
                                                        Tiwanna did great job. Offered card and did not pressure me when I declined.
                                                        by
                                                          • Recommended
                                                          Bad customer service and items out of stock
                                                          Very bad customer service at Reston store. Waited long time for help, but nobody showed up even after I repeatedly contacted for help. Ordered item and it came damaged, Customer service did not bother to replace the item. Most of the items are out of stock.
                                                          by
                                                            Great service today
                                                            NADIM WAS VERY HELPFUL AT SELF CHECK OUT WITH MILITARY DISCOUNT.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 637 reviews

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