Reviews for Preston Hwy #2307

We just moved to the area, so this was the first time at the store. We went first to order appliances and we were helped by Tracey in large appliance Dept. She goes above and beyond to help you get your order in and answer questions. Very knowledgable and thorough. Then we went to flooring/window treatment Dept and we were lucky to get Joni. She really knows plenty Re window treatments. She talked over various options, listened to our needs and offered suggestions. Attentive and helpful. Both women very friendly and knowledgable. We got what we needed at price we wanted to pay. Our appliances (whirlpool washer/dryer and GE fridge are great. Customer service is important and these two women filed the bill.

Got quote for new flooring and install, bought materials, prepped space only to find out the day of install that they were unable to complete because the quote guy did not red flag the floor as being unlevel. Was told we would have to pay for a contractor to come out and level. Quote guy did check floor but said it would be fine. We took out a small loan for home improvements and based the amount on quote. We called to see if they would work with us since we spent almost $10,000 in this store. Manager was rude, disrespectful and unprofessional. Made us feel like it was our fault when it was really their mistake. Then when we told them to pick up the flooring and give us a refund, they gave us trouble about that too. I will never give Home Depot another dime of my money. They do not care about their customers!

Was very pleased how friendly and helpful the employee was.

My trip to Home Depot today was wonderful the garden center was blooming spring is in the air upon checking out itself check out I encountered a wonderful lady by the name of CARLYN that help me when I struggle to check out she was lovely greeted me with a smile made me feel wonderful about my purchase

I needed a certain light bulb and needed assistance. They were extremely helpful.

great experience always shoping there

This store is awesome, always great service, and always fully stocked with everything we need.

i had a great time at home depot ,great customer assistance and all around good experience

To the Home Depot on Preston HWY Your workers are greatly appreciated by me this was by far the best store experience I’ve had in a long time and Ms Carolyn honey you are a phenomenal worker and it should be bragged about. I appreciate the great customer service!

Checkout card reader barely worked and the lady working there was just rude.

SARA OUTSIDE LAWN AND GARDEN IS SUCH A SWEETHEART! Thank you for making our wishes come true!!!

Lots of new and different products I have not seen at other stores, great sections

I bought 10 boxes of heavy tiles. No only did an associate take me to their location, they helped me load my cart . Checkout was a breeze, as everyone in customer service areas are great!

That's it , my favorite home center

I bought today a freezer I’m so happy with my purchase

Rachel G has the true qualities of a leader and should be promotes at the earliest occasion

I drive a 20 year old Pickup truck and the parking spaces are just about the right size. but the new larger pickups as far as length tend to stick out a few feet.

I cannot begin to tell you how much this Home Depot compares to the Home Depot out west. The people are much more friendlier and make it a point to make sure you have everything you need and make the experience the best. Thanks so much.

I bought a new washer and a microwave with air fryer and convection oven. Very pleased

I have been planning and saving for new granite countertops for several months and I am extremely pleased with the selections and ease of ordering and installing.

Helped find everything I needed in a timely manner and always kept a smile on her face even though they were busy. Store was fairly cleaned and stock.

So went in the store yesterday to buy breaker box thing. Was in line and senlen they sell gift cards. So I brought 3 Visa gift cards. To only find out the website to check, activate or register the card never work. Tried all night. The number on the back only sends you back to the website. Can't talk to anybody in person. So I call the number on the back today. The next day. Why is all my balance on my cards $0. People say they scam. My thing is home depot you know this and still selling the gift cards in your store. So that makes you apart of it. On top of there's no way to get my MONEY BACK

Tracy in appliance Dept and Johnny in window treatments are awesome. Thry go above and beyond to help u order what u need

I find this store has extremely helpful employees. It is always clean & organized.

Cashier at the Pro desk was very friendly. Nice experience.

Purchased a new ryobi impact drill and batteries, sales person was very helpful

I have been impressed with customer service at this store multiple times!

Kim W in the appliance dept is great. If you need an appliance of any kind go see her. She knows her stuff.

Employees were more concerned with their cell phones and discussing the political state of our country rather than helping customers. And when an employee did help me with items that were not stocked on the shelf, he made me feel like I was interrupting him and being a bother. Not a good showing for this location

I was pretty lost and Aiden was an excellent guide. His shift was basically over, be he still took excellent care of me. Thank you!