Reviews for Precinct Line #6533

I had a paint spill in my driveway and I called up to the store and Gabriella advised me what I would need to clean up the mess. When I came into the store she was waiting with a cart and the items I would need! Wow! I wouldn’t have been able to deal with the mess so quickly without Gabriella’s advice and excellent service!

They had just what I needed, answered all my questions and helped me load everything in my car. Great experience!!

Consistently the most helpful and friendly location with items almost always in stock as needed!

Laura was very friendly at checkout!!

Employees are always friendly and helpful! They also have cost saving ideas to help with your budget.

There are many Home Depot locations in the DFW Metroplex to shop with. What makes the NRH location unique is the interest by the sales folks in helping you get what you need and understanding how to use it. I wanted an impact wrench, and wow, there are all kinds of sizes and brands. Bill Allen in the power tool department took the time to walk me thru the options that would be best for what I needed. My experience is that Bill is just one of the best folks at this location that care that you get what you need. If you need a Home Depot, this location is worth the drive to get it right and for sure ask for Bill Allen so you can have the best information for what you need!

It's close to our house...well supplied store..clean

ELLIS Whats so help full at time to pay. Thanks

Every time I go to this store I’m treated with respect and no one makes me feel stupid when I have questions. If the person I ask doesn’t know the answer they find someone who knows. Definitely above and beyond

I just bought some appliances and I am going to buy all the house appliances from the Home Depot Store

Patricia, you ROCK for your special, personal service!!

THANK YOU TRISTEN.S. IN THE GARDEN DEPT. "WELL DONE"

Rebekah Jennifer Stephanie and Jerry were very helpful. Had a big job this past week and helped me get the tools that I needed, they all knew what I was talking about and looking for. Made my morning Home Depot trip quick and easy, was very satisfied with the help. Will be back!

I always find what I'm needing for my projects.

Purchased 15 bags of landscape rock. Garden shop was well stocked, clean & pleasant to the eye. Employees were outstanding in their customer service!

I shop this store every week. The location is great. Easy to get into the parking lot and out of safely. Close to my home.

There is no one willing to help you in this store. Employees have an attitude and do not want to be there except to socialize with other HD employees

Been using this Home Depot for 4 years and if a product doesn't fit or work correctly they return the product and make sure we get the right part. I don't bother with other stores. I go straight to Home Depot for what I need.

I went in looking for certain Milwaukee drills and Robert one of the department managers stepped in and show what true customer service is and cashing out Christie had an amazing personality and made my purchasing experience amazing

Jose at Customer Service went above and beyond the call. Help us every step of the way

I had a great experience, staff was a great help

Mark was very helpful and went out of his way to help me!

Purchased electrical junction boxes and plastic lamp holders at very good prices.

Helpful and honored price

From the time we got there Luther and Gary were very helpful.

Mari was so helpful and knowledgeable.

Just moved and was having a horrible day. But, when I walked into this Home Depot every employee was so friendly and helpful. It made my day a lot better!!!

I began with acquiring a Home Depot credit card. Once in possession, I attempted to purchase Dryer MED4500MW and Washer MVW4505MW via the Home Depot iOS app. However the total of about $1700 was beyond the limit of $1500 on the HD card. I looked for a way to split the payment, but none was available on the app nor online. I called your customer service line and was instructed that the only way to do so was in store. I went to my local Home Depot store # 6533 (Precinct Line), and went to the appliance area to place my order. I met with John who is a kitchen specialist, so I could understand their possible lack of awareness in dealing with appliance orders. They helped me nonetheless and was able to enter, what I believed was, my correct order. I paid the amount in full using the HD card and my personal debit card. I’d set it up with full installation and haul away. I’d then realize that my receipt had said the order was for two dryers instead of the set. I contacted your customer service phone line and was sent to the store customer service associate. From there they tried to transfer me to the appliance department,to which I was hung up on. I called the store directly and was routed around three times before getting into contact with with the associate manager on duty. They informed me that I would need to come in and cancel the order, and re order the washer dryer set. But that would require the processing time Of cancellation and allowing the banks to return the funds to the appropriate accounts, further pushing back the ultimate delivery of my items. They also offered to speak to their superior manager about possibly getting me the display units. As it was a Sunday evening, they would need to call me the following day with further information. Today is that day and I received no phone call unfortunately. I had to call the store, to which I was informed again I would need to come in and cancel the order. After ending the call with no other option I contacted your customer service line again. I was told the same information , that I would need to cancel the order. They informed me that they could cancel one dryer specifically, as to not cancel the full order. But I still need to wait for funds to process back to their accounts, go back into the physical store, and order the washer AGAIN. Now pushing back the delivery a full two weeks from initial intended order placement. I’ve not named names in this, as I do not wish for people to be punished. I simply want my product the way I’d asked for it. There’s got to be an easier way to do this. I could’ve ordered this myself on the app, having never left my home, in 15 minutes. Here we are, four days, a half cancelled order, trip to the store, five phone calls, one email, your employees time wasted, my time wasted later, and I still don’t even have an order placed for the right things. Please, someone do better. Please help me out here.

This store has awesome employees. Luther greeted us at the store & went to get me a motorized scooter & at checkout, he helped me with it. Store was awesome! I will definitely go back.

Manager would not validate online promotions