#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(925)416-2429
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
6000 Johnson Dr
Pleasanton, CA 94588
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Customer Store Reviews

  • 4.3 out of 285 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (285)
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Showing 1-30 of 285 reviews
Clean Store/Great Staff
I went into this store on the hunt for a specific Halloween item, afraid that it would be sold out due to its popularity. As soon as I walked in, the Halloween section looked full as if they had just set it up, but my item was wiped out on the floor! (I told you they were popular!) Doubtful, I asked a friendly employee to check if it was in stock. Maria helped me with a super positive attitude and friendly smile while making sure I was taken care of. Ethan got my 3 items from the back, and I noticed that I showed them both the wrong sku number after he got them for me. Embarrassed, I let them know that I showed them the wrong sku number, and they gladly helped me get the correct items! These two made my day! Thank you Maria and Ethan for making my Halloween even more special this year!
by
    • Recommended
    Amazing Help from Eddie in Plumbing
    I came in looking for pieces to connect my new bathroom vanity. Eddie from plumbing was kind, patient, and extremely knowledgeable. He helped me build the pieces I needed and it came out perfect. Will definitely come back here for my plumbing needs.
    by
      • Recommended
      The Home Depot ROCKS!
      I needed pricing on a un marked item and got very quick
      by
        Great store and great employees!
        I go in there frequently to buy plants (and return, because of my poor gardening skills). Employees are great, especially Moises who is always so polite - even with returns!
        by
          • Recommended
          excellent customer service
          I came in looking for plants and soil, and D, the manager, helped me find everything i needed. he was so helpful and i was able to find everything i needed. he even helped me carry my soil to the register. i will definitely come back. Carole was also so sweet and had the best customer service. she made me laugh and feel so happy. she was so nice. overall a great shopping experience
          by
            • Recommended
            Now that they are locking everything up it's next to Impossible to get everything you need in a timely manner
            I am a mechanical contractor that needs items from multiple departments. Is super frustrating trying to track someone down to open up locked items in each department. A simple 30 minute trip took me over an hour and a half. I will be shopping at the parts houses even if I have to go to three multiple places it will be quicker than dealing with everything locked up
            by
              Parbir was so helpful!
              My house’s outlets went out so I had to come get some breakers for our circuit. I came in really anxious because I don’t know Home Depot well but Parbir immediately helped me and made sure I got what I needed. If you need help Parbir is the person to go to!
              by
                • Recommended
                The greatest store
                I would like to extend my heartfelt thanks to Jeff Valencia, the manager at Home Depot in Pleasanton. The exceptional customer service provided by Maria, Andrew, and Gregory is a true testament to his outstanding leadership. Their dedication and assistance have made my shopping experience truly remarkable. Thank you, Jeff, for fostering a team that goes above and beyond for their customers.
                by
                  • Recommended
                  Genuine and Exceptional Customer Service
                  I prefer this Home Depot over my home store in San Ramon because of the customer service. This visit was no exception. Jeff offered assistance to every single person in my aisle and was genuinely helpful like he solved a world of problems and decreased anxiety and created a sense of peace all in that aisle. Above and Beyond!
                  by
                    • Recommended
                    One of a kind Home Depot employee
                    Maria, the Home Depot employee, is truly exceptional. She consistently goes above and beyond to help customers, including myself. Her dedication and willingness to assist make her an invaluable asset to the team. I am grateful for Maria's exceptional customer service and support.
                    by
                      • Recommended
                      Excellent customer service
                      I went to this store to buy a new door knob and the screws matched with the other door, but I had no clue how to find the right one. First a very nice lady staff helped me to call for a customer service and then the staff Andrew came to help me locate the stuffs I need and gave me advice/tips about it. The experience is very pleasant and helpful. I finally bought the stuffs I want in a faster and easier way, Thank you so much!!!
                      by
                        • Recommended
                        Customer DIS-Service
                        If you have any questions at the Pleasanton Home Depot, please do not disturb Taj by asking them. The store, on the whole, is good. This one individual, single-handedly, negated every positive experience I had. Disinterested, rude, and just in the wrong business.
                        by
                          Idiotic employees
                          Some of these employees dont do jack. Came to store on 04/01/2023 at 3:30 pm. Asked 3 employees who were just standing around doing nothing and talking for an item i was looking for. Female employee with brown skin and and dark hair and jeans, rolled her eyes, cursed under her breath and proceeded to spit out where the item was so fast i couldnt understand her. then she proceeded to go back to talking with her coworkers. Acted like a b word. Im sorry i asked you to do your job that youre getting paid for
                          by
                            1 found this review helpful
                            Eileen in Outdoor is the BEST!
                            Eileen is so knowledgeable and helpful when it comes to plants. She always goes above and beyond to provide excellent customer service! I appreciate her (and the manager, Mimi) so much!
                            by
                              • Recommended
                              excellent customer service
                              Lots of employees on the floor to help if needed. Store is clean and lines are short!
                              by
                                • Recommended
                                customer assistance
                                Good luck if you need any assistance. Would give no stars if the option were available.
                                by
                                  Pleasanton is a Great Store to shop ask for Rod Burge
                                  Rod Burge goes above and beyond every time I shop the store and he is present. Solid product knowledge and a great personality.
                                  by
                                    • Recommended
                                    GREAT SERVICE
                                    I had to go buy a piece of wood and some mounting parts. I had the best service!!!! Josh in Lumber, Dan who helped with the Simpson Strong Tie items needed and Stakeem (I hope I spelled your name right) who helped me load the wood. They turned what could have been a horrible I have no idea what I am doing moment into the most positive experience. thank you!
                                    by
                                      • Recommended
                                      Super helpful staff.
                                      Deanna was super helpful and worked diligently through the issues that I had. Her customer oriented attitude elevated my opinion of this store. I will be much more likely to come to this store for my future needs because of my experience with Deanna’s customer service.
                                      by
                                        • Recommended
                                        Great shopping experience
                                        The managers of this Home Depot were attentive and friendly. They helped my with a price check and honored the price the sign said even though the sing was in the wrong place.
                                        by
                                          • Recommended
                                          Great customer service team
                                          Our customer service rep Cairo went above and beyond. He was very attentive, energetic and a pleasure to work with. He made sure all our needs were met.
                                          by
                                            • Recommended
                                            Many years shopping at this store
                                            Love to shop at this location! Friendly stuff knowing what they are doing and willing to help!
                                            by
                                              • Recommended
                                              Thank you "Patricia" for a wonderful Saturday Home Depot visit, 10/22/22
                                              I really appreciate the fine customer service, politeness, professionalism of one of the cashiers working today, Saturday, Oct. 22, 2022. around 2pm. Here name is Patricia at the Pleasanton, CA Home Depot, working around 2pm. It is not often i will write a review, usually i find most employees at Home Depot not engaging and/or helpful, or un-interesested in helping you, today was different and I dont want this visit to go un-noticed.. sometimes there are nice people who take pride in their job, and really care.
                                              by
                                                • Recommended
                                                Great location friendly staff
                                                Since moving to Pleasanton 12 years ago, this Home Depot is the store for my home improvement needs. The store hours are convenient, the staff are ready to help, and the neighborhood is safe and quiet.
                                                by
                                                  • Recommended
                                                  military discount gone on lumber
                                                  This home depot no longer has a discount on lumber. This is just uncalled for. I was told the lumber vendor told Home Depot not to give the discount anymore, something to do with volume. It seems more like a punishment to the store for not enough sales to the military, but it doesn't really hit their bottom line to give a 10% discount for a few people. If there's not enough military buyers, then there's not that many people asking for a discount and it should just be granted. BTW, this just started, there's always been a discount on lumber for the last 20 years.
                                                  by
                                                    GIVE SPECIAL RECOGNITION TO EDDIE IN PLUMBING!
                                                    EDDIE FROM PLUMBING IS HELPFUL AF. HE IS ALWAYS EAGER TO ADVISE ME, MOVES WITH PURPOSE, AND IS ALWAYS RIGHT ABOUT WHAT I NEED TO GET FOR MY BUSINESS’ LIGHT TO MEDIUM PLUMBING REQUESTS, AND HOW I NEED TO USE WHAT HE ADVISED I GET
                                                    by
                                                      • Recommended
                                                      Great Service!
                                                      At AMM Fencing we would like to thank Leah and the pro team for your excelent service to our organization. We are grately impressed by the timely support that you have been prodividing us!
                                                      by
                                                        Best Staff
                                                        The staff were courteous and the cashier helpful
                                                        by
                                                          • Recommended
                                                          Always up on today’s life care
                                                          I gushy a ton of material for my project and they had everything I needed.
                                                          by
                                                            • Recommended
                                                            Excellent Customer Service!
                                                            This is the store to go to if you want to complete your online purchases. Easy pickup options and knowledgeable sales staff to help you complete your purchase!
                                                            by
                                                              Showing 1-30 of 285 reviews

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