#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)516-8425
Tool & Truck Rental(972)516-8426
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1224 N Central Expy
Plano, TX 75074
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Customer Store Reviews

  • 4.6 out of 448 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (448)
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Showing 1-30 of 448 reviews
Great experience, every time
Well organized and clean store, friendly stuff , Cecilia at the register always making sure she doesn't over ring stuff There Ryan always friendly and all the others I don't know their names ..thanks a lot
by
    • Recommended
    Great Cashier
    Cashier Mauricio was the most friendly and helpful cashier I have had in a very long time. He deserves spectral recognition.
    by
      • Recommended
      The bestest customer service care team.
      Customer service with Angie and Debbie was outstanding. They specifically took care of my every need
      by
        • Recommended
        Great Team at Every Aisle!
        The team here is incredibly helpful!! Erica, Priscilla, Shanty, Esmeralda, and Josephine were knowledgeable and personable. They demonstrated strong teamwork by leveraging the knowledge of each other as needed which led to a pleasant experience.
        by
          • Recommended
          TRISTAN IS THE MAN
          WITH VERY LITTLE KNOWLEDGE OF THE ITEMS FOR WHICH I WAS SEARCHING; THIS YOUNG MAN WALKED ALL OVER THE STORE WITH ME TO ENSURE I'D THE PROPER ITEMS AND MADE EXCEPTIONS ON PRICE MATCH ETC. HE WAS MY PERSONAL SANTA AND I APPLAUD HIM AS WELL THE OTHER STAFF. I WAS GREETED WITH A SMILE AND THE UTMOST COURTESY
          by
            • Recommended
            Trouble with a price with a sale item.
            I had trouble with the sku of a yellow sale tag working. The cashiers that worked with me were kind and professional. My wait was a little longer than normal but everything was handled so nicely the wait time didn’t bother me.
            by
              • Recommended
              Home Depot is still my favorite store
              Hate writing this review, but Home depot is worth it.
              by
                • Recommended
                Great Service
                Carley my customer service agent was very helpful and located my returns even tho I didn't have my card with me. Thank you, Carley, I would have had a bad day if it wasn't for you! the customer service is great and a better selection
                by
                  • Recommended
                  Employees make a store great!
                  I have yet to run into an employee that was not incredibly helpful.
                  by
                    • Recommended
                    One bad apple…
                    I have been coming to this Home Depot for almost 40yrs. Many great experiences, with truly wonderful people who have been there for years! Unfortunately, some new hires seem to be lacking maturity, and emotional intelligence. Was racially profiled and/or made to feel less than simply for forgetting my receipt by a 20 something kid.
                    by
                      Be careful at the returns counter
                      If you have purchased items using a Home Depot credit card and don't have your receipt, make sure they swipe your card and lookup the item so that the refund goes back to the card. If they treat it as a no receipt return, you will end up with store credit and they can't do much about it afterwards. That's what happened to me. I not only ended up with store credit due to incompetence of the employee but waited half an hour for it to be fixed realizing that they can't do much about it.
                      by
                        Happy experience
                        We recently shopped here needing to get home locks re-keyed as well as a new lawnmower. The service manager, Debbie was super helpful, knowledgeable, and professional. We will definitely be back to the store!
                        by
                          • Recommended
                          Limited tools
                          I spent an hour trying to get a 20 V DeWalt battery to no avail
                          by
                            Great shopping experience
                            Tom, in the electric department, was exceptional. He was professional, friendly, courteous and was able to answer all y questions
                            by
                              • Recommended
                              Employee
                              Erica was a very good sales employee during my visit today.
                              by
                                • Recommended
                                Great service
                                When I come to this store, I will find Debbie, she knows!
                                by
                                  Great choices
                                  I was looking for specific items, and had no problem finding everything I needed. Employees were helpful and even gave advice on my project.
                                  by
                                    • Recommended
                                    Excellent customer service
                                    Thank you to Dorothy and Erica for a great customer service experience. They were very helpful and fun!!
                                    by
                                      • Recommended
                                      Great customer service
                                      Super friendly people, Deanne and the two guys who helped me with the Christmas Tree were rockstarz. I even to get cash back for the two for a tip (one had a black long beard and one had tattoos on his forearm with blonde hair), then HD station couldn't give cash back, so then I went back to zelle them a tip but they were gone. But they and Deanne all need a raise, promotion, company car, bonus, God bless you all :)
                                      by
                                        • Recommended
                                        Tom in electric is a hoot! And so helpful
                                        Tom in electric made my trip. Wouldn't have been able to find what I needed without him. Thank you
                                        by
                                          • Recommended
                                          "Home" Sweet "Home"
                                          All of the team members at this Home Depot location in Plano, TX were very kind, courteous, helpful, and professional in assisting me. They genuinely cared about my overall shopping experience. They answered all of my questions. Other home improvement stores do not exude the same family atmosphere. I truly feel at "Home" here. They "Nailed It." All of them! Debbie, Massey, Bryan, Teresa, Kenneth, Stephanie, Ellen, Anthony, Krissy, Liz, Terry, Loading man who put the freezer and hot water heater into my truck.
                                          by
                                            • Recommended
                                            Vicki in Customer Service
                                            Vicki in customer service helped my purchase a new tablesaw, get it pulled from inventory and loaded into my vehicle. She was GREAT!
                                            by
                                              • Recommended
                                              Steven was amazing!
                                              I came in because I am renovating my new home and Steven was amazing at helping me with all my questions about paint and equipment! He was so kind, patient and knowledgeable! I had a lot of questions and he answered all of them. I never write reviews but I always appreciate great customer service so I feel Steven should be recognized. He made the trip to Home Depot so much easier for me and left me with a great experience! I’ll definitely be coming back to this location because I was very happy with the service! Steven was great!
                                              by
                                                • Recommended
                                                Thank you Rubel Rehman for your excellent customer service
                                                Recently made purchse for hardwood flooring, Rubel provided an excellent customer service. I would be visiting again if I need to make another major purchase. Thank you Rubel
                                                by
                                                  • Recommended
                                                  Friendly team!!
                                                  I was greeted with a smile, help from a nice man in the plumbing department who educated me on the item I needed and two employees at the self checkout were so nice!! Great job keeping focused on friendly and genuine connections! I will be back soon!
                                                  by
                                                    • Recommended
                                                    Yollanda was great
                                                    Yollanda was great and helpful
                                                    by
                                                      • Recommended
                                                      Stellar Employees
                                                      Went in searching for Food Grade Buckets. Bryan and Debbie pointed me in the right direction after a little miscommunication with a different employee (in training). They saved the day and I left feeling confident in the human race once again. Sort of felt like I went back in time to the 1980's when Customer Service was still a thing. Great experience. Hope to see them again next time I shop there.
                                                      by
                                                        Favorite Location!
                                                        This is my favorite Home Depot location near me. All the employees at this location are extra helpful and friendly! LOVE their customer service department!
                                                        by
                                                          • Recommended
                                                          Friendly helpful staff at this location
                                                          This is my favorite Home Depot store. Busy store, but the staff is very friendly and helpful
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            I love this Home Depot! I always get really great customer service! I have never left unhappy.
                                                            by
                                                              Showing 1-30 of 448 reviews

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