Reviews for Pineville #3601

Cashier ShirleyAnn was super friendly and helpful.

I have been shopping at this Home Depot for a long time, and I've never had a problem with any of the staff until now. Today, when I went in to buy some soil, upon reaching the checkout counter, I politely explained to the cashier named Marcha about the damaged bags. Usually, the cashiers are aware of this issue and they just give a 50% discount without any problem. However, Marcha seemed unaware of this and acted annoyed. She made it seem like I was making it up, but eventually agreed to give the discount. I bought 5 bags of topsoil and 2 bags of potting mix. Marcha scanned the items and gave the discount, but she only took off 50% for the potting mix, not the topsoil. I noticed this on the checkout screens and the receipt, but when I tried to show her, she kept repeating that she had taken 50% off for everything and raised her voice as if I didn't understand her explanation. I eventually gave up explaining to her and paid for my items. Then, I went to customer services to explain the issue to Chal (didn't mention anything about the cashier). Chal was very understanding and asked to see the bags, but I didn't bring them inside the store. So, we went to the parking lot in front of the garden center to see them. Chal looked at the bags and said he would bring them inside to do a refund and rescan them for me, so I agreed. While Chal was pulling the car inside, Marcha came out and called us out. I was confused but still went over to see what she wanted to say. She loudly said to Chal that, "I gave her a 50% off everything on the receipt, I don't understand what she's complaining about." She kept repeating the same thing louder, as if I was trying to create a problem. So I had to tell her that I wasn't complaining, I was just seeking assistance. She walked away angrily, and I don't understand why she was mad when all I wanted was to solve the problem that she didn't handle well. Of course, I noticed that she did take off something, but not everything, even though all the bags were damaged. I explained this to Chal and showed him the receipt again. He understood the situation clearly and provided me with the necessary help. He provided excellent service in my opinion, especially after dealing with the cashier in the garden center. I have never written a bad review about anybody, but I felt disrespected this time, so I have to say something. I hope you can read this and provide some feedback to the cashier so that she can handle situations like this more calmly in the future. And once again, I would like to give a shoutout to Chal for doing an excellent job.

Mayra, Jim and Vaughn were excellent and helped me with several products I needed to buy and get help with. The Pineville NC Home Depot is always clean and organized. It’s also great being able to bring the pup along with me. Cheers guys-keep up the good work!

Two exceptional employees today! One knew the aisle immediately for the product I needed. She paged someone to meet me over there to assist after looking it up on her phone (from the piece I brought w/me). Another gal then found an equivalent after she did thorough searching. Also wrote addl info down for me for other products I needed. Both were very very helpful and really happy to help. What a pleasant experience! What a team--great gals!

I love the store and it was organized and neat. Customer service was wonderful. Thank you Ariel and Mayra for all your help

Bought an item 1 week ago and it was now on sale. I can in with receipt and wanted to get price difference. At first was told that they don’t do that. Next that they couldn’t do that exchange and said needed to do return and then rebuy. Which was fine but I couldn’t get refund because I didn’t have the same debit card. Very frustrating. In the end they finally gave me a cash refund instead of gift card. Mayra helped me the most and figured it out.

The service is great and I will be back to shop again

I always had a good service in that location..! Very attentive employees.!!!👍🏻

Mayra and Emilee were great at check out. Thank you for the smooth transition. They were able to make my experience a bit better after the unhelpful man who got me my tool that I came there to purchase had made me feel like just leaving the store and never coming back!!!!

Alex and Asia were very kind, polite and friendly. It was so nice and refreshing. Truly appreciated they're efforts.

I was able to buy simple door locks at a very reduced price and that made me so happy. M

Cashier Chelsea was very friendly and efficient

Alexis and Emilee went above and beyond to help me out with a product that I ordered on line.The shipment never arrived and was lost somewhere,so I stopped in to the store to see if I could get some help and find out what was going on with my order. they both went above and beyond to help me out even contacted customer service and had them put a stop order on the last shipment. They also provided me with additional options for a battery that was not shipped during the order I would definitely recommend visiting this store and will go out of my way too, continue shopping at this location. Great customer service, and I am highly satisfied with my experience. it was great to be able to visit the store and come up with a solution on the same occasion. They were even able to provide me with the option so I could have my battery tonight to use with my newly purchased tool that was purchased online. Thank you so much for great customer service and going out of your way to help me out.

The cashier rang me up for the wrong product, and the manager was Willing to resolve the issue without it being inconvenient to the customer

Every time I go into this store the employees are friendly, helpful & plentiful!!

Great experience with he staff and my shopping needs. Karen, did great. Thank you!

I had an issue with an overcharge at self check out but it was resolved quickly and I was completely satisfied with the customer service experience.

This store had the amount of product I needed, and were very helpful through the whole process of locating and loading. Great people and experience

Petra is a customer service rock star. She went above and beyond to help me today.

I stop by to get few bags of concrete,Leslie the cashier went above and beyond to help me. Thank you Leslie

Great service, friendly and knowledgeable staff!

The staff at this home depot are very helpful and knowledgeable. I come here even though it is a longer distance from my nearest home repair store because I know the staff will be helpful.

I went to purchase a gas grill and the first associate I encountered was Eric. The grill was not on display so after seeing the system showing 5 in stock he kept looking until he found one and help me remove a side tray to fit it in my car. Other associates were courteous and helpful too.

I've been to this Pineville location a couple of times lately and their customer service has been great.

Tyler, Cedric, Dee, Myara, Nicole and Luis are all awesome at their jobs! After receiving subpar care at another store, these employees just renewed our faith in customer service! From the moment we walked in to the moment we left, they treated us like we were the most important people in the place.

Petra is a wonderful employee of the Pineville Home Depot Store. Her warm and friend smile as well as her knowledge of the products is great! She made my shopping experience one to remember.

We bought a patio set.we just love it

Was happy how the staff shows concern to the customers

I shop at Home Depots all around the country and the staff at Prineville’s great! Cashier Mayra’s cx svc was excellent.

On this day, I visited Home Depot Garden Center, had a A++ experience. The employees were pleasant, approachable, professional and warm. All 4 employees were great. Two of their names are Charles and Dee of store #3601. The service level is 10 out of 10!