#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(201)599-4499
Tool & Truck Rental(201)262-2044
Store Hours
Mon-Sat: 7:00am - 10:00pm
Sun: Closed
Curbside: 09:00am - 6:00pm
Location
520 Rt 17 North
Paramus, NJ 07652
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Customer Store Reviews

  • 4.6 out of 471 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (471)
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Showing 1-30 of 471 reviews
Great Customer Service
I always go to this location because everyone is very helpful and friendly.. Specially, “ DJ “ the store manager absolutely very Professional, when I explain to him what I’m looking for right away he helps genuinely to find what I need.. He even went to bring me a shopping car, it was so kind of him..
by
    • Recommended
    bought great LG washing machine
    I went to this home depot 3 times to shop for a new washer. each sales person was extremely helpful & informative! The also encouraged me not to forget to apply to PSE& G for rebate!
    by
      • Recommended
      Christmas Trees
      The trees at Home Depot were VERY good quality, nice and full and VERY reasonably priced. I went to various garden centers but the trees were NOT good quality yet VERY high priced. As a last resort, I tried Home Depot and was pleasantly surprised. They have very friendly helpful people to help secure it on my car and I will certainly shop for my tree next year at Home Depot.
      by
        Great experience!
        From 2004 to present time I have been customer of Paramus HD store Everything I brought there I still have. Everything works good.
        by
          • Recommended
          Needed doors
          I needed some doors that were in stock at the Paramus store. I went to buy 3 doors but they had all 7 I needed. Jesse the assistant manager in that department was super helpful and even assisted me in loading the carts getting us to the checkout and even helped us load the truck.
          by
            • Recommended
            Patrick is the best!
            Everyone was great at the store and when we were checking out the cashier Patrick was the best. He was king and when out of his way to be helpful
            by
              • Recommended
              Mr. Randy S.
              Once I got the plumbing manager truly super awesome experience and the ladies who ran check out were super awesome also!
              by
                • Recommended
                Short Staff
                Time and time again Home Depot appears to be short staffed. Very difficult to get any help in the store. Feel sorry for the employees because they are so overworked.
                by
                  Availability of products
                  I asked for information of an item I normally get in other stores and was surprised that it was also available in this Paramus store
                  by
                    • Recommended
                    Be sure to ask for Lenny if you need to purchase a home appliance at Home Depot in Paramus, NJ
                    We have purchased quite a few appliances from Home Depot. The salespersons are very knowledgeable and friendly, especially Lenny. He genuinely cares about helping his customers make the right decision when purchasing appliances. He wants his customers to be satisfied and feel comfortable that they have made the right decision.
                    by
                      • Recommended
                      Great Customer Service and Ultility Pump product
                      The Utility Duopump is a lifesaver. It is working like a charm.
                      by
                        • Recommended
                        well organized
                        I enjoy shopping at the home depot in Paramus. It's well organized, clean and the employees are friendly and helpful.
                        by
                          • Recommended
                          Worse Customer Service
                          Employees were too busy chatting with their colleagues to help customers. The employee that helped me clearly didn’t know the department that he was located in. He recommended to me to buy the wrong product, the product I purchased couldn’t be used because it was missing parts that I needed to get an order to use it.
                          by
                            Exemplary Service by Exceptional Associates
                            Yesterday I was in the store and looking for help I was impressed by Renae who at once asked if I needed help. I was there for towels for a guest bathroom and I wanted neutral colors. She gladly pointed out that there were Grey towels available. She then called Jermaine to come and assist because there were no more in the building and I wanted the final three set. Indeed, he came up front and saved me money on my purchase. I, frankly, was astonished that Associates in Home Depot, not only help customers but go above and beyond for even a simply sale like towels. My FAVORITE store is now Home Depot in Paramus.
                            by
                              • Recommended
                              Excellent experience in home appliances
                              I visited the Paramus Home Depot looking to replace my dishwasher. The sales associates were all friendly, knowledgeable, and eager to help. Meghan is a rock star. Excellent experience, thank you!
                              by
                                • Recommended
                                Best home depot in the area to shop
                                courteous caring employees, clean and organized
                                by
                                  • Recommended
                                  Totally disorganized store. Stock is not in assigned locations.
                                  Went to get Prestone. Checked online before going. Said there was over 100 in stock at Aisle 24, Bay 14. There were none. Went to Pro Desk. They said same thing. CS person came with me. No stock at location nor in racks above. CS person eventually located elsewhere in racks. Got pallet truck to lower stock. Should have been 4 minute in and out. Took over 20. This type of experience has happened in past at this store.
                                  by
                                    1 found this review helpful
                                    Team members went above and beyond.
                                    Katie and her supervisor provided me with excellent service!
                                    by
                                      • Recommended
                                      Helpful employees
                                      I went to this home depot while visiting family. While unable to find what I needed, Jalil and Brian, two employees, worked extremely hard to help. They were kind and made me feel valued. I would visit this store again just because of how committed to helping these two men were.
                                      by
                                        • Recommended
                                        Great customer service
                                        I was searching for a particular item at a Home Depot near me and couldn't find it. I contacted the Paramus store and Irene at the service desk was extremely helpful. Thank you Irene for a wonderful experience!
                                        by
                                          • Recommended
                                          Good store!
                                          Everything was clean and well stocked.
                                          by
                                            • Recommended
                                            Got the best price for my wood order!
                                            I bought all the wood I need to build for my house and Jermain was so nice. He sat me down and gave me a price for my wood order that was far less than any other quote I got. Even though the pro desk was closed Jermain took my order and I was thankful for that.
                                            by
                                              • Recommended
                                              Black hole of customer service
                                              I accidently left some purchases at the self check out. As soon as I got home I tried numerous times to contact the store. No one ever picked up the call.
                                              by
                                                Fantastic customer service
                                                I was shopping for tiles and supplies to fix my bathroom after some plumbers left a disaster. A wonderful employee helped me to find what I needed--something I never could have done on my own. This employee went above and beyond, for sure. Thanks so much
                                                by
                                                  • Recommended
                                                  Great service
                                                  On a recent visit to Home Depot to research storm doors, the store associate in that department was incredibly knowledgeable and helpful.
                                                  by
                                                    • Recommended
                                                    Great customer service
                                                    This location has everything you're looking for and many more. Plus their customer service is amazing!!!
                                                    by
                                                      • Recommended
                                                      Don’t copy keys here! They won’t work
                                                      Elderly man copying keys couldn’t see well. Used wrong base key to make copy Which of course didn’t work.
                                                      by
                                                        Worst HD in some time
                                                        Cashiers standing around looking for work at 4 pm, but zero help in aisles. Paged for Hardware twice, 10 minutes each, nobody. Only reason to be here was online showed 7 T-nuts that I needed, regular store showed none; cashier laughed at the thought that store inventory accuracy was anything but a joke. Plenty of orange aprons laughing with one another, but absolutely no interest in stopping to help outside of their dept.s Big store, seems clean, maybe a nice place to 'work', but customers come last here.
                                                        by
                                                          Success in the garden center
                                                          I went over to the store to buy mulch. Was excited to get a great sale. Was greeted by Jake with a big smile and he asked how my day was going and then helped me load the mulch. It was the best shopping experience I ever had...and I returned 4 times for more mulch and he was the same every time. I was truly impressed. A great employee!
                                                          by
                                                            • Recommended
                                                            Service simply not there
                                                            HD needs to understand that everyone is looking for simply lower price. Sometimes service creates value beyond price. The HD team members seem more interested in stocking shelves than helping customers. Training in service and product knowledge sorely lacking all around.
                                                            by
                                                              Showing 1-30 of 471 reviews

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