#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(661)587-3304
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
8700 Rosedale Hwy
Bakersfield, CA 93312
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Customer Store Reviews

  • 4.4 out of 319 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (319)
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Showing 1-30 of 319 reviews
Great deal
Bought Tuff Shed ask for Mason
by
    • Recommended
    Great store and employees
    It’s always nice to find someone on the floor for assistance as well as the polite mood they are in, makes one’s day 😊 Thank you Home Depot for hiring not just knowledgeable employees but happy ones
    by
      • Recommended
      Honesty In Advertising
      I took your survey in good faith. If you only encourage your employees to suggest surveys so that YOU can get a wider call/email/advertising base, then I do not respect you. If you email or phone me other that to tell me I've won your sweeps-stakes, I will dis you and never do your slurvey again. Be Honest and Upfront, your customers deserve that.
      by
        Best Home Depot Employee Ever
        KeSean in plumbing/irrigation is the best!!! Very knowledgeable and friendly; and concerned about my irrigation project. He found everything I needed very quickly and saved me lots of time.
        by
          Cashier Maricel is very helpful.
          Today the items I was looking for was not where it should be located. She took time to call someone and to help locate the items. Excellent customer service!!
          by
            • Recommended
            Great
            I’m happy I gathered The guts to make a return and I don’t regret it hehe
            by
              • Recommended
              Great Assistance
              Had some issues in the lumber department and Joe was very helpful.
              by
                • Recommended
                Home Depot garden shop cashier Zahid
                Extremely helpful and knowledgeable person and definitely a great resource for Home Depot team. Thank you Zahid for a wonderful service and for everything you’ve done for me and my best experience with Home Depot by far. Great job
                by
                  • Recommended
                  Employee
                  Tiffani in plumbing was awesome, friendly and really knew her department!! Hope she gets praised for her work
                  by
                    • Recommended
                    Great Customer Service
                    Our Cashier Lillie Ann was extremely nice and helpful fulfilling our online order.
                    by
                      • Recommended
                      2 found this review helpful
                      Worst Customer Service at Home Depot
                      Worst Experience with Returning an Item. Customer Service Rep. could use some de escalation / conflict resolution.
                      by
                        1 found this review helpful
                        NW Home Depot review
                        Every time I visit my local Home Depot I receive quality service. There is always someone available to assist with my questions and lead me to the product that will work best for my home fixup. I am a 60 yr old woman who needs assistance each time I enter the store and I always end up with the exact item needed to do my repairs. With no knowledge of how to do my repairs I rely on the Home Depot staff to instruct me on how to do my repairs. Thank you for all you do to make my life a bit easier.
                        by
                          • Recommended
                          Great customer service from a very nice man
                          Went in looking for a dish washer, immediately got assisted by a very wonderful older gentleman who made my experience quick and hassle free. Pleased with my purchase and customer service during this visit.
                          by
                            • Recommended
                            Easy Peasy Shopping!
                            I bought potassium chloride for my softener the other day and was so happy to get in and out quickly and have have assistance in loading these 40 lb bags. I didn’t even have to hunt for someone. Thank you.
                            by
                              • Recommended
                              I love home depot!
                              Home depot always serves my needs for any project I may be working on.
                              by
                                • Recommended
                                great customer service by the cashier
                                i noticed her name was Valentyna. She was very kind, helpful and professional. Hire more employees like that!!
                                by
                                  • Recommended
                                  NW store AWESOME CUSTOMER SERVICE
                                  I was shopping for a project was working on, Jason in paint dept came up and helped me. Asked me what I was doing and listened in detail then helped me get the stuff I needed and the right stuff
                                  by
                                    • Recommended
                                    Exceptional Customer Service
                                    Recently I bought a new refrigerator. From the moment I called the store to ask the Sales Associate information about it - until 15 minutes later when I showed up to the store - and throughout the buying process - the Sales Associate answered all my questions and without my asking - went "over and beyond" to see I got the color I wanted - when another place told me "it was no longer available."
                                    by
                                      • Recommended
                                      1 found this review helpful
                                      Third world store
                                      If I didn’t know where I came from to go to the store I would think I was in. Mexico
                                      by
                                        Service[ WOW!
                                        A gentleman working in the Bakersfield store electrical department4 provided excellent help and was very knowledgeable about electrical parts i
                                        by
                                          • Recommended
                                          GREAT STORE
                                          I love all your Christmas selections, my family loves it.
                                          by
                                            • Recommended
                                            Great Service!!
                                            Too often good service is taken for granted or not recognized. I was assisted by Cassandra at the Rosedale location in Bakersfield and her service was great! The item I was looking for was not on the shelve but she used the scan gun to determine there was more on the shelve up high. She found my item and I was able to complete my project because of her efforts. Good service still exist!
                                            by
                                              • Recommended
                                              Good help hard to find
                                              I just want to thank Cynthia for her assistance. She made a genuine effort to help when I was met by others with blank stares, but ultimately had to page a department associate. Quality and value rating below is directly related to Cynthia.
                                              by
                                                Wonderful staff
                                                This is not the first time I buy an appliance at this location am be on happy with my past purchases and I will gladly continue to shop at this home depot.
                                                by
                                                  Great Store
                                                  I found exactly what I needed.
                                                  by
                                                    • Recommended
                                                    This store is my to go store, every time I go associates are not helpful but Arturo was the best ...
                                                    This store is my to go store, every time I go associates are not helpful but Arturo was the best associate in there!
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    If you are able to navigate yourself through the store on your own and go through self checkout, ...
                                                    If you are able to navigate yourself through the store on your own and go through self checkout, then yes I would recommend HD. If you have any questions, good luck finding an associate. I have had so many issues with the front end associates here! They are rude and not at all helpful. I have been shopping around the store and over heard employees gripe and complain about how they wished their shift was over right after a customer approached them for help. The same employee stood in an aisle chatting with another employee, not using appropriate language nor an appropriate conversation.
                                                    by
                                                    • Verified Purchase
                                                    1 found this review helpful
                                                    Tarundeep Singh in the hardware dept is very knowledgeable & added bonus...helpful.
                                                    Tarundeep Singh in the hardware dept is very knowledgeable & added bonus...helpful.
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Home depot needs to up their customer service.
                                                    Home depot needs to up their customer service.
                                                    by
                                                    • Verified Purchase
                                                    1 found this review helpful
                                                    This Home Depot has great customer service and most items are in stock. I do find the store runs ...
                                                    This Home Depot has great customer service and most items are in stock. I do find the store runs out of sale items quickly and this is understandable. The customer service is amazing!
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Showing 1-30 of 319 reviews

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