#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(678)924-4302
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
4028 Lawrenceville Hwy
Lilburn, GA 30047
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Customer Store Reviews

  • 4.6 out of 360 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (360)
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Showing 1-30 of 360 reviews
Awesome support through out the store!
by
    Excellent Equipment
    I purchased a Dewalt portable Generator and is awesome
    by
      • Recommended
      Awesome store!
      One of the store managers Josh F. is the reason I only shop at this Home Depot now. Every time I see him he is helping customers or teaching one of the associates. Hire more managers like this young man and every store will become as good as this one.
      by
        • Recommended
        Excellent Customer Service
        I recently had a fantastic experience at Home Depot while supporting our nonprofit organization's initiative to provide children's school supplies. Freweini, Franklin, Gary, and Frankly provided exceptional customer service, helping us get closer to our goal. Their dedication truly stands out, making Home Depot a valuable partner in our mission.
        by
          • Recommended
          Never Online with Gift Card
          Online inventory was not accurate, but I was forced to go to the store for a refund because I used a gift card. Then, they would not give me a gift card as a refund. I was given an in-store credit not permitting online purchase.
          by
            No help
            Employees don't want to help you. Hardware depmt was a complete mess, cant find a simple bolt! Avoid this store!
            by
              Thank you Ron!!!
              I wanted to express my sincere gratitude for your outstanding assistance. Your patience in addressing all my questions and providing thorough guidance on using the equipment has been invaluable. I appreciate your dedication to going above and beyond in ensuring my understanding. Your professionalism and expertise have made a significant impact, and I am grateful for the positive experience. Thank you once again for your exceptional support.
              by
                • Recommended
                Purchase
                I am buying most of them from this location Home Depot.Very nice and organized store and all employees as very nice.
                by
                  • Recommended
                  Exceptional Customer Service
                  Visited my favorite Home Depot store today, and headed to the ProDesk for assistance with a large $ purchase. Susan at the ProDesk, was extremely helpful. She took time to answer all my questions, reviewed the order with me before finalizing it, then reviewed the next step process with me. I visit the store often and each and every time, the associates are always very helpful and friendly.
                  by
                    Customer Srvice
                    They are great in helping new customer.
                    by
                      • Recommended
                      Homedepot 1775
                      clean store but horrible customer service.
                      by
                        great customer service by employees
                        The employees were very attentive to my requests, and they went the extra mile to help me.
                        by
                          • Recommended
                          Pleasant, quick visit!
                          Tasheena greeted me when I came in and was very nice at check out. She complimented the plant I chose and was very pleasant to speak to.
                          by
                            • Recommended
                            Great Customer Service.. Clean, Organized, and well stocked!!
                            GREAT TEAM WORK!! I have never visited this store and my items were not in stock...
                            by
                              • Recommended
                              They make you fell bad for making a return next day!
                              Mrs Shaniece at home depot Lilburn Ga laughed when I told her the machine stopped working, that was the reason for my return! Very disappointed and honestly she made me feel bad. Don't know why they don't trained their employees to be professional and respectful like years ago.
                              by
                                Unsatisfactory customer service
                                Purchased a New John Deere mower and was called and asked if I Purchased a used one. I intern had to cancel delivery and reschedule delivery for another mower in hopes that it isn't a used one being pawned off as new.
                                by
                                  BEST HOME DEPOT STORE!
                                  I love this store. Convenient. Clean, and normally well stocked. Miss Penny went above and beyond today and it is so refreshing to have someone greet you as you enter with a kind smile and an outgoing attitude. THE WORLD NEEDS MORE PENNY!
                                  by
                                    • Recommended
                                    Great service
                                    Fantastic service nice and friendly
                                    by
                                      • Recommended
                                      Mell and Ronni were exceptional!
                                      So, I popped into Home Depot, Lilburn GA to get a few keys made. As soon as I walked in, Ronni and Mell walked with me and guided me to the key making station. They went above and beyond to help me. We made a few jokes along the way and they offered suggestions to make my key selection enhanced. I truly appreciate their willingness to help without me even asking. Soon as Mell finished up with the key making, Ronni took me to her register and helped me finalize my purchase. Man what impeccable customer service in a day where many are indifferent to the customer's needs! Thank you Mell! Thank you Ronni! I'm a fan! Good job Home Depot!
                                      by
                                        Friendly cashier great selection of plants
                                        Such a great and well maintained selection of plants, and Tarana the cashier is so friendly.
                                        by
                                          • Recommended
                                          Currently favorite location
                                          This is currently my favorite location, from where it is located, the set up cleanliness and customer service! It’s usually less foot traffic when I go. Most employees are very friendly. Susan always checks me Out at the return desk! She is the best!! Thank you!!
                                          by
                                            • Recommended
                                            Customer service
                                            This is the only Home Depot I've been in that actually had someone working in the department that asked if I needed help. In others I've shopped at, not one employee has said a word to me let alone ask me if I needed help in a very long time.
                                            by
                                              • Recommended
                                              Most helpful and friendly employees
                                              Came in on a busy Sunday thinking I would be waiting and on my own to load heavy flooring. What a wonderful surprise as all of the four employees I engaged with where as nice and as helpful as could be. Was taken care of in a timely manner and save some of my Sunday for other things...thank N.Lilburn home depot..you rock.
                                              by
                                                Look for Lena!
                                                Great customer service thanks to Lena, I will hunt her down every time I go in from now on!
                                                by
                                                  • Recommended
                                                  EXELENT STORE
                                                  WE LIKE ALL WE BUY AT OUR HOME DEPOT CANT WAIT FOR THEM TO HELP US IN OUR NEW HOME PROJECT!!
                                                  by
                                                    • Recommended
                                                    Just needed some straw
                                                    I've come here for pine and wheat straw because it's the closest store. I'll be looking elsewhere now even if it's more expensive. This past trip took 45 minutes to get anything and they weren't that busy.
                                                    by
                                                      Always OK
                                                      It’s usually mostly clean. Employees are somewhat nearby or available to help when you need something. Never seems fully staffed or perfectly set up. Always in transition. Shelves sometimes leave me wanting more…
                                                      by
                                                        • Recommended
                                                        Exam-plenary Service
                                                        The Customer Service is excellent.
                                                        by
                                                          • Recommended
                                                          Amazing quality and they always have what I need
                                                          I had to remodel my room and there was a bunch of stuff we needed and we went to our local home Depot and it was super amazing they had everythinf
                                                          by
                                                            • Recommended
                                                            Outstanding Employees!
                                                            They go out of their way to help you. My cell phone app didn't have Aisle or Bin # for item I was looking for. First employee I saw helped me & walked me directly to the exact part I was looking for! Kind young lady at self-serve checkout confirmed my Veterans status for Vet Discount
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 360 reviews

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