#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(505)343-5400
Tool & Truck Rental(505)343-5433
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1220 N Renaissance Blvd Ne
Albuquerque, NM 87107
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Customer Store Reviews

  • 4.4 out of 396 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (396)
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Showing 1-30 of 396 reviews
Home Depot on eubank!
Susan was a pleasure at the home Depot on eubank. We had a great experience. She was very friendly, kind and very knowledgeable. Thank you Susan. You rock!
by
    • Recommended
    Customer service is 5 star
    I want to leave a 4 star review but it hurts the employees more that the store itself and the employees are amazing. Be patient with them and they will help you with anything and everything. Natalie in service and Stan at pro desk is the main reason why I shop there. They always help and lighten my day. However the stock is not the best. A lot of times the app will say they have something in-stock but it's never there. Stock could be way better.
    by
      • Recommended
      Well Stocked Store With 1000's of Items
      Was very pleased that they had the roofing coating brand that I use; HENRY. It is superior to other brands in both application and durability. Some other hardware stores no longer carry it.
      by
        • Recommended
        Jose in Lumber…held over to cut my lumber
        Jose in Lumber…held over to cut my lumber… on Thanksgiving Eve !
        by
          • Recommended
          Customer service
          Courteous and helpful employees
          by
            • Recommended
            Horrible service
            Items were priced wrong, out of stock, and multiple isles were closed for unknown reasons. If you are a professional contractor who’s time matters skip this location altogether.
            by
              Excellent Customer Service
              We have been going to the Montano Home Depot Store for over 18 years and have always received excellent customer service. We always recommend this store when we are able. We look forward to continuing to shop at this store.
              by
                • Recommended
                Love this store! Great quality, great prices, friendly employees
                Home Depot is one of my favorite stores! I really appreciate their wide selection of items and the free delivery for orders over $45.00. Their return policy is also very easy. Awesome job! Thank you Home Depot!
                by
                  • Recommended
                  Great store!
                  Love this store. Always stocked up and clean. Friendly faces throughout the store. Plants are well taken care of and reasonable prices
                  by
                    • Recommended
                    Customer service seems to be better
                    What are the chances that I get help from two employees and they are both pleasant and WILLING to help me! Wow! I don't think it's a coincidence, I think it's Home Depot trying to change the culture at their store. It made my shopping experience a good one.
                    by
                      • Recommended
                      Customer service on point
                      Drew was excellent, as well as other staff!
                      by
                        • Recommended
                        Really like this store's location
                        I really like this store. I actually pass a store that is closer to home, to come here. This store is cleaner, has more product and has way less people causing problems in the parking lot. I enjoy walking into this store.
                        by
                          • Recommended
                          Superb knowledge.
                          I was greeted at the store by Delia she was unbelievably knowledgeable. She cared and she listened. By comparison no other store gave me that feeling of confidence in the buying decision I made. I noticed other employed doing very helpful as well. I would go back to Montano location every time knowing what I know now.
                          by
                            • Recommended
                            Great customer service
                            The Customer Service Desk staff is terrific. They go out of their way to help and will spend whatever time it takes to get you what you need.
                            by
                              • Recommended
                              Montano store is doing very good job
                              Montano store is better stocked than most others they had everything we needed
                              by
                                • Recommended
                                Home depot experience
                                Great service , well stocked
                                by
                                  1 found this review helpful
                                  The worst service ever!!!!!!!
                                  Worst service ever!!!! Employees are rude and they lack sense of urgency to help their customers.
                                  by
                                    From Texas
                                    I purchased several home products for my grandson who is moving to that area. Employees answered questions, and even called about an order they were 't sure about. A+
                                    by
                                      • Recommended
                                      Great store
                                      The staff are phenomenal
                                      by
                                        Awful customer service
                                        These employees are awful. Unhelpful and rude. Julio at customer service has no service skills
                                        by
                                          Terrible customer service in plumbing
                                          I went to buy replacement water heater hoses. 3 clerks were talking in the plumbing section. I asked for finding the parts and was told where to find them. I stated; “you can’t show me?” And received no reply. I wound up making 2 additional trips to the store, because the original parts I bought were incorrect. Had I been helped, I could have avoided the extra trips.
                                          by
                                            Favorite hardware store
                                            Very convenient Location as we are doing remodels at my apartment complex and i gave go grab what i need within 10 minutes
                                            by
                                              • Recommended
                                              Home Depot excellent rating
                                              Home Depot excellent rating. I was recently robbed and all my tools were stolen along with many other items in my home. Much of what I have to replace I was able to get at Home Depot. Nearly all of my tools were stolen so I was blessed to have Darlene in toll department take her time to address my needs and give me information from which I was able to make informed decisions about what to replace. Angela at check out assisted me because I forgot my coupon I was going to use on this expensive visit. She told me what I could do when I come back with the coupon so that I can use it for my purchase. Both women are great assets and remarkable employees.
                                              by
                                                • Recommended
                                                No longer accept Veteran ID for 10% discount
                                                I will not shop here again. Home Depot no longer accepts a physical copy of your veteran ID card. You must go online and apply for the military discount. Unbelievable!
                                                by
                                                  Receipts
                                                  Why is it a problem to get my receipts email to me you cashiers always override that option I am getting tired of asking you guys to address this issue
                                                  by
                                                    Technical Program For Veterans Discount needs fixing.
                                                    According to my on line account, am registered to benefit from Military Vet Discount. But I I Please fix the online Viritual ID . Store says go online, online say go to store. "To use in store, use your Virtual ID at checkout and the discount will be applied to eligible items". this is taken directly from thour Military Discount Benefit Page. HOW CAN I GET MY ACCOUNT FLAGGED WITH THIS VERICATION? Your score will improve
                                                    by
                                                      • Recommended
                                                      Rude Employees
                                                      My husband and I shop at this store regularly. We have had other experiences with profiling in the past but today was the by far the worst and most obvious. We were getting bags of mulch, plants and pots, our cart was full. When we got to self check out the employee brought an empty cart over to us and told us we had to scan each item and move it to the new cart so she “can see everything in between the bags” My husband is Hispanic and heavily tattooed, this isn’t the 1st bad experience with employees here but looking around seeing other equally full carts and we were the only ones asked to transfer items, it was very clear she was under the impression we were stealing. Really disappointed in this woman, my husband works with underprivileged children and I’m a small business owner, we have much better things to do with our lives than steal from Home Depot.
                                                      by
                                                        Terrible customer service from Bernadette
                                                        I went to buy an item. Asked cashier for help with military discount since site wasnt working, she said no use website.. I asked if she could get someone to help she said no.. Terrible experience.
                                                        by
                                                          Horrible cashier experience
                                                          Cashier Belinda was rude not friendly and made me feel like I was bothering her. When I told her she was smashing some plants she said well I have to scan this bag of mulch
                                                          by
                                                            Went in for some work tools
                                                            I went into this home Depot roughly bout 30min before closing to pick up some tools I needed for work. I was in the store for no more than 45min and while some tools where not stocked in the right location, I had two employees over look me but did not ask if I needed assistance. When I went around the corner for more items I was greeted but at least 6 employees and a security officer, with over 15min before closing you would think employees would be cleaning up their area or finishing task instead they were awaiting for me like i had an announcement to make. Everyone assumed I was going to steal I went ahead and checked out. Granted I needed more tools to buy, I will not be going here for them despite how convenient it is with the location.
                                                            by
                                                              Showing 1-30 of 396 reviews

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