#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(209)491-7413
Tool & Truck Rental(209)491-7454
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1617 N Carpenter Rd
Modesto, CA 95351
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Customer Store Reviews

  • 4.3 out of 380 reviews
84%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (380)
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Showing 1-30 of 380 reviews
Horrible Help
This was in the middle of the aisle past end cap with special pricing 9.97 each.. says pack of 6 next to the sku# was told by 2 employees that was each light.. Bought 4 pack in aisle for 24$ these were not and not dusted or cleaned like trying to get rid of stock.. after going home feeling like didn’t get my customer service deserved called manager who asked for sku# went to check and came back saying he could adjust my cost if I came back.. and I told him I just wanted to check to see if wrong price.. we both became frustrated and i ended the call woth keep up the hard work
by
    Great "go to" store
    Love shopping at the Home Depot,, but,, do not try to returning anything, like a door, without a receipt, or you will end up with a door you don't need. Enjoy your shopping!!!
    by
      • Recommended
      Vinyl Sheet for my Floor
      Ruth and Rick were very nice and helpful. They help me and son in flooring area
      by
        • Recommended
        Attentive and knowledgeable staff
        I was renovating my first new home and couldn’t decide what materials I will get. Thanks to the knowledgeable staff that explained the difference of the compared materials I wanted to purchased. They took time to make sure I got the materials I need.
        by
          • Recommended
          Always satisfied
          Keep up the great work and great job.
          by
            • Recommended
            Great place to shop.
            I was very happy to fine the item that I needed fast at this Home Deport.
            by
              • Recommended
              Great deals awesome people
              Bought husky tool box very happy
              by
                • Recommended
                great store Modesto 6601 HD
                self check out area needs to be enabled because there are only a few dishonest people grifting it , the rest of us need to get back on the road
                by
                  • Recommended
                  Fabulous Experience
                  Was able to zip in and out of the Modesto store with everything on my list which is a first in a long time. The simple parts for a down spout were available, the plants and flowers were healthy and abundant. The gal at the checkout, Amy absolutely made our day. Thank you
                  by
                    • Recommended
                    Service is horrible
                    I will never shop at this Home Depot again.
                    by
                      Hire
                      Had a bad experience waited 30 mins before clerk showed up to unlock blower cage. Went to check out only one cashier. Ask why one. Was told 9 employees called in sick. And self check was taken out. So waited a long time took over 1 hour to buy one blower.
                      by
                        • Recommended
                        Help
                        There are never any knowledgeable people in each department
                        by
                          Terrible service and poorly organized store
                          I will never shop in this location again. I spent a good 30 minutes in the store without any employee interaction. One employee I saw was not very courteous to the customer so I avoided asking him for help. He seemed bothered that a customer would ask for something.
                          by
                            Shopping easy, checkout very difficult
                            3 of 4 self checkouts not working, no tap credit card machines for a company making record profits. Upgrading monitors instead.
                            by
                              1 found this review helpful
                              Need more helping staff on the floor
                              I was looking for an item on the floor and the staff on the floor told me Just go on line and order it from there. Not too helpful. When they do not know the answer. I finally find the item after looking around for 15 minutes
                              by
                                Friendly Cashiers Team
                                The cashier team at PRO named Patti was very helpful and friendly.
                                by
                                  • Recommended
                                  exceptional service
                                  employees always willing to help
                                  by
                                    Business owner
                                    The employee name is Shell at the carpenter road store and he gave me absolutely fantastic service!
                                    by
                                      • Recommended
                                      The pro sales cashier cussed me out
                                      The pro sales cashier Guadalupe yelled at me and cussed me out calling me a little b word and Heather tried to get me to leave when Guadalupe was yelling at me. They both refused to tell names and both refused to get me a manager. When the managers came, they apologized and gave me both of their names
                                      by
                                        Paint department
                                        My first time painting furniture. Kelsey in the paint department fixed me up will durable and easy to use supplies that I would need. She had experience in painting furniture so she was able to give me pointers to make my project easier
                                        by
                                          • Recommended
                                          pro rentals
                                          thanks to help from staff that called me back when store computers were not working and informed me they were back running.
                                          by
                                            • Recommended
                                            This isn’t the place for tool rentals!
                                            My experience was that either the employees in tool rental are unable to work that department, or they are rude and unhelpful. Management is nearly impossible to contact. The store manager is kept insulated from contact by sheltering in the phone loop. The extension goes nowhere and often the phone will ring for over 30min without anyone picking up. We all know the story at Home Depot…. We have come to expect certain inefficiencies and occasional rudeness. The tool rental area is a few notches below bad at this location.
                                            by
                                              Very helpful
                                              Jose G. was extremely helpful, friendly, and professional. If you need help with tile, he is great! I also was happy to find the tile I wanted online in store on clearance. It is worth going into the store for the friendly service and unexpected markdowns.
                                              by
                                                • Recommended
                                                Store associates not knowledgeable and unfriendly.
                                                When asked for a product, I was told they didn’t have any. Well the HD app said otherwise, gave me the location and wouldn’t you know there was some. Apparently there is only 1 line at HD. After two lines were formed , associate and ASM decides they want to combine the lines and 1 line has to go to the end of the other.. Not happing. Store needs to get their stuff together.
                                                by
                                                  Customer Service
                                                  Ordered stuff from here and I received the wrong things !! Jaky in customer service helped me fix my order and was very patient while doing so.
                                                  by
                                                    Ms Daniella in the returns department
                                                    If you don't want to be bothered with helping customers it's time for you to get out the retail career
                                                    by
                                                      Messy Store with chaotic Check out
                                                      This store has way too many displays in the main aisle for people pushing large carts to get around them and the many other customer going the opposite way that are also pushing large carts. You need to leave the Aisle clear of all those displays. Your checkout process is a mess too, you have to walk to the middle of the store to pay with self checkout and all the way to the lumber side to have an actual cashier check you out. The worst part is that there is no clear line for the self checkout and then you are told after waiting to one side you have to line up on aisle 13 which is surrounded by more displays and which seems to narrow to enter when people are already lined up in there.
                                                      by
                                                        Excellent customer service
                                                        Had an issue with some paint, customer service was awesome! No hassle and gave me a discount for the inconvenience.
                                                        by
                                                          • Recommended
                                                          Best store
                                                          I love shopping here, good service
                                                          by
                                                            98% of the time this store is great
                                                            I shop here quite often. I usually have a great experience. But, today was different the cashier was very rude. She is the reason I dolido y give the store 5 stars.
                                                            by
                                                              Showing 1-30 of 380 reviews

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