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Filter Reviews By:Rating, Profile, Gender, Age (410)
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Showing 1-30 of 410 reviews
Jan 31, 2024
My home store
Great job Sarah! Way to go
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Recommended
Feb 11, 2024
Excellent Customer Service
I had some trouble with some items that I ordered online through Mentor Home Depot and Manager Andy and Julie from Customer Service were instrumental in resolving these issues. Thank you!
by
Jan 6, 2024
helpful staff good product
looking for the megamaster LP grill. staff helpful in locating and loading the grill. The megamaster model 720-1066 grill is a solid product made of good materials. the best I found in this price range.
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Recommended
Sep 4, 2023
Natalie needs removed from customer service
Natalie in customer service was extremely rude and unprofessional. Maybe she needs transferred to a different department where she doesn’t have to interact with customers. She rolled her eyes when we didn’t have an order number for pickup, and then told us we couldn’t ring up another item because they were short staffed.. We were the only customers around and there was a blonde girl behind the counter with her, as well as several employees walking by…We should have just walked out of the store with the mums she refused to ring up.. Do better girl or find a new job.
by
Aug 19, 2023
Always willing to go beyond the job description to assist
I am one of the crazy Halloween people and as always, the Mentor Home Depot made me feel like I was welcome and went beyond their job descriptions to assist me in finding what I was looking for.
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Recommended
Jun 20, 2023
garage door openers
I had the best experience anyone could have when had Kara help me. This will be my go to place from now on. Thank you
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Recommended
Jun 8, 2023
Great Mulch Selection
I bought the Scotts Black Mulch when no other store in the area had any.
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Recommended
May 10, 2023
I bought a furnace and central air thy did amazing!
I bought a washer and dryer water heater paint so many things, and always been very happy with Home Depot in Mentor!
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Recommended
May 2, 2023
Lawn mower purchase
I was greeted and assisted immediately. The personnel assisted me with the mower, gave extra tips on maintenance and buying gift cards. Mower was price matched too.
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Recommended
Feb 22, 2023
Easy quoting/ordering/estimate process
I am NOT a fan of home improvements. I don’t enjoy it, it’s not fun, and somehow this Home Depot has always been helpful and made the process EASY! Who could ask for anything more!! Easy Peasy- the people are always helpful- I love that! And thank you! I just scheduled a tile install - and everyone was so so helpful and followed up through the whole process. Thank you Wendy!
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Recommended
Jan 14, 2023
Above Average
Had to take note of how much nicer this particular Home Depot is to visit VS others. Better kept up, and friendlier associates.
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Recommended
Aug 29, 2022
Great employees
The employees are very helpful and One in particular Sandi. She helped me buy a hot water tank. No pressure, she asked me questions about my old one, to determine what I might need or want. Very professional and friendly.
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Recommended
Aug 23, 2022
Mentor, Ohio Home Depot is the best for customer service!!!!!!!! Julie at the customer service desk and John the customer experience manager were sooooooo helpful and nice!!!!!! They went above and beyond!!!!!
Happy with products we purchased!!!!!!!
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Recommended
May 21, 2022
GREAT HELP!
I was in there looking for wood and Someone was able to help pick what to use and I was looking for a torch and the help started off with one and ended with two people helping because we all started to look it was a greaT Home Depot experience !
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Recommended
May 18, 2022
Felt like i was the only customer in the store
OMG, Regina D went out of her way to make up for something that wasn't ready for pickup the day before.. She truly is an amazing person.. We need to duplicate her.
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Recommended
May 1, 2022
Charlie in Mentor, OH Appliance Dept
Charlie in Appliance helped me make a refrigerator purchase over the phone. Extremely helpful, friendly and knowledgeable. Pleasant experience and saved me a trip to the store.
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Recommended
Apr 16, 2022
First choice
We have many other home improvement and hardware store to choose from in our community. The Home Depot is the one we go to first. We feel confident and cared about each and every time we shop there.
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Recommended
Mar 8, 2022
Helpful employee
The woman in the flooring department, Wendy Miles, was very helpful. A really good employee to work with on my project.
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Recommended
Feb 24, 2022
This store knows their stuff
Only home improvement store in area that employees look at you and offer to help. They know their stuff and helpful beyond expectations. Thank you!
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Recommended
Feb 22, 2022
Extremely helpful and friendly
The staff at this store were very courteous and helpful. I will always shop there as they have anything that I have needed for my home.
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Recommended
Feb 19, 2022
Very helpful
Salesperson was very helpful and no pressure
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Recommended
Jan 10, 2022
Excellent customer service!
It's a great pleasure to shop at mentor home depot excellent customer services.
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Recommended
Oct 16, 2021
Wendy was terrible!!!!!
Never have I ever felt so disrespected visiting any store ever. Wendy was absolutely atrocious. From one second to the next she flipped when I pointed to what I needed. She must have felt inferior or something. My goodness I couldn’t believe it. Other than that, love Home Depot. Loyal customer.
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Recommended
Jul 28, 2021
The store is always clean and easy to maneuver. If I need help finding a product, customer servic...
The store is always clean and easy to maneuver. If I need help finding a product, customer service or one of the employees on the floor have always been very helpful. They are also very attentive to the fact that I have trouble walking and ask if I would like assistance to load my items into my car.
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Verified Purchase
Recommended
Jul 17, 2021
Store associates were all pleasant and helpful!
Store associates were all pleasant and helpful!
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Verified Purchase
Recommended
May 31, 2021
Always a great place to find what you are looking for, and obviously a lot of other people think ...
Always a great place to find what you are looking for, and obviously a lot of other people think so too, they are almost always busy,
by
Verified Purchase
Recommended
May 26, 2021
Such a great and friendly staff, will actually take you down an isle and find the product you are...
Such a great and friendly staff, will actually take you down an isle and find the product you are looking for and not just point and say "somewhere down there", type of thing.
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Verified Purchase
Recommended
May 16, 2021
Knowledgeable and friendly people.
Knowledgeable and friendly people.
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Verified Purchase
Recommended
May 1, 2021
Great store layout. Workers helpful. Very convenient curbside pickup.
Great store layout. Workers helpful. Very convenient curbside pickup.
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Verified Purchase
May 1, 2021
This store is very clean and organized. Selection of merchandise is excellent.
This store is very clean and organized. Selection of merchandise is excellent.