#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(440)392-3404
Tool & Truck Rental(440)392-3410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
9615 Diamond Centre Dr
Mentor, OH 44060
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Customer Store Reviews

  • 4.7 out of 410 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (410)
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Showing 1-30 of 410 reviews
My home store
Great job Sarah! Way to go
by
    • Recommended
    Excellent Customer Service
    I had some trouble with some items that I ordered online through Mentor Home Depot and Manager Andy and Julie from Customer Service were instrumental in resolving these issues. Thank you!
    by
      helpful staff good product
      looking for the megamaster LP grill. staff helpful in locating and loading the grill. The megamaster model 720-1066 grill is a solid product made of good materials. the best I found in this price range.
      by
        • Recommended
        Natalie needs removed from customer service
        Natalie in customer service was extremely rude and unprofessional. Maybe she needs transferred to a different department where she doesn’t have to interact with customers. She rolled her eyes when we didn’t have an order number for pickup, and then told us we couldn’t ring up another item because they were short staffed.. We were the only customers around and there was a blonde girl behind the counter with her, as well as several employees walking by…We should have just walked out of the store with the mums she refused to ring up.. Do better girl or find a new job.
        by
          Always willing to go beyond the job description to assist
          I am one of the crazy Halloween people and as always, the Mentor Home Depot made me feel like I was welcome and went beyond their job descriptions to assist me in finding what I was looking for.
          by
            • Recommended
            garage door openers
            I had the best experience anyone could have when had Kara help me. This will be my go to place from now on. Thank you
            by
              • Recommended
              Great Mulch Selection
              I bought the Scotts Black Mulch when no other store in the area had any.
              by
                • Recommended
                I bought a furnace and central air thy did amazing!
                I bought a washer and dryer water heater paint so many things, and always been very happy with Home Depot in Mentor!
                by
                  • Recommended
                  Lawn mower purchase
                  I was greeted and assisted immediately. The personnel assisted me with the mower, gave extra tips on maintenance and buying gift cards. Mower was price matched too.
                  by
                    • Recommended
                    Easy quoting/ordering/estimate process
                    I am NOT a fan of home improvements. I don’t enjoy it, it’s not fun, and somehow this Home Depot has always been helpful and made the process EASY! Who could ask for anything more!! Easy Peasy- the people are always helpful- I love that! And thank you! I just scheduled a tile install - and everyone was so so helpful and followed up through the whole process. Thank you Wendy!
                    by
                      • Recommended
                      Above Average
                      Had to take note of how much nicer this particular Home Depot is to visit VS others. Better kept up, and friendlier associates.
                      by
                        • Recommended
                        Great employees
                        The employees are very helpful and One in particular Sandi. She helped me buy a hot water tank. No pressure, she asked me questions about my old one, to determine what I might need or want. Very professional and friendly.
                        by
                          • Recommended
                          Mentor, Ohio Home Depot is the best for customer service!!!!!!!! Julie at the customer service desk and John the customer experience manager were sooooooo helpful and nice!!!!!! They went above and beyond!!!!!
                          Happy with products we purchased!!!!!!!
                          by
                            • Recommended
                            GREAT HELP!
                            I was in there looking for wood and Someone was able to help pick what to use and I was looking for a torch and the help started off with one and ended with two people helping because we all started to look it was a greaT Home Depot experience !
                            by
                              • Recommended
                              Felt like i was the only customer in the store
                              OMG, Regina D went out of her way to make up for something that wasn't ready for pickup the day before.. She truly is an amazing person.. We need to duplicate her.
                              by
                                • Recommended
                                Charlie in Mentor, OH Appliance Dept
                                Charlie in Appliance helped me make a refrigerator purchase over the phone. Extremely helpful, friendly and knowledgeable. Pleasant experience and saved me a trip to the store.
                                by
                                  • Recommended
                                  First choice
                                  We have many other home improvement and hardware store to choose from in our community. The Home Depot is the one we go to first. We feel confident and cared about each and every time we shop there.
                                  by
                                    • Recommended
                                    Helpful employee
                                    The woman in the flooring department, Wendy Miles, was very helpful. A really good employee to work with on my project.
                                    by
                                      • Recommended
                                      This store knows their stuff
                                      Only home improvement store in area that employees look at you and offer to help. They know their stuff and helpful beyond expectations. Thank you!
                                      by
                                        • Recommended
                                        Extremely helpful and friendly
                                        The staff at this store were very courteous and helpful. I will always shop there as they have anything that I have needed for my home.
                                        by
                                          • Recommended
                                          Very helpful
                                          Salesperson was very helpful and no pressure
                                          by
                                            • Recommended
                                            Excellent customer service!
                                            It's a great pleasure to shop at mentor home depot excellent customer services.
                                            by
                                              • Recommended
                                              Wendy was terrible!!!!!
                                              Never have I ever felt so disrespected visiting any store ever. Wendy was absolutely atrocious. From one second to the next she flipped when I pointed to what I needed. She must have felt inferior or something. My goodness I couldn’t believe it. Other than that, love Home Depot. Loyal customer.
                                              by
                                                • Recommended
                                                The store is always clean and easy to maneuver. If I need help finding a product, customer servic...
                                                The store is always clean and easy to maneuver. If I need help finding a product, customer service or one of the employees on the floor have always been very helpful. They are also very attentive to the fact that I have trouble walking and ask if I would like assistance to load my items into my car.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Store associates were all pleasant and helpful!
                                                Store associates were all pleasant and helpful!
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Always a great place to find what you are looking for, and obviously a lot of other people think ...
                                                Always a great place to find what you are looking for, and obviously a lot of other people think so too, they are almost always busy,
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Such a great and friendly staff, will actually take you down an isle and find the product you are...
                                                Such a great and friendly staff, will actually take you down an isle and find the product you are looking for and not just point and say "somewhere down there", type of thing.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Knowledgeable and friendly people.
                                                Knowledgeable and friendly people.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Great store layout. Workers helpful. Very convenient curbside pickup.
                                                Great store layout. Workers helpful. Very convenient curbside pickup.
                                                by
                                                • Verified Purchase
                                                This store is very clean and organized. Selection of merchandise is excellent.
                                                This store is very clean and organized. Selection of merchandise is excellent.
                                                by
                                                • Verified Purchase
                                                • Recommended
                                                Showing 1-30 of 410 reviews

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