#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(330)830-5774
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2406 Lincoln Way E
Massillon, OH 44646
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 378 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (378)
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Showing 1-30 of 378 reviews
Explaining the Pro Extra credit card and all the benefits
I've had issues with connecting my Pro Extra Card, Kristen the cashier took her time in trying to set things correctly with connecting my Pro Extra credit card with it's perks and brought Larry George in to help with even contacting Home Depot office to help in tge correct connectivity. So thankful to both of these people!
by
    • Recommended
    Great service and savings
    I purchased a grill and am very pleased with it. It is great quality and appears to be made in the United States. All of the fasteners a standard and not metric. The price was great, it is model 4639 and the store had 36 in stock
    by
      • Recommended
      Great Customer Service
      This experience was better due to the fact that we had employee Nick M he was absolutely amazing. We went with a list of supplies from our contractor and he helped us out so much. We had no idea what was getting even with the list until Nick M helped us. He went above and beyond for us. We would have been in there for hours if it wasnt for him. Thank you Nick M for helping us the way that you did it was appreciated more than you even realize.
      by
        • Recommended
        Great customer service
        Great customer service at the Massillon Ohio store. Especially Mark M. Isaac, Regina and Billy Jo! They took very good care of us today!
        by
          • Recommended
          Friendly
          Employees not very friendly. No interaction between customers and employees.
          by
            Support for our veteran community
            I am associated with the local Veteran organizations and work as a volunteer officer. Part of my duties are to help generate revenue for our nonprofit activities so as to be able to help the needy and youth of our community with an emphases on veteran families. I/we routinely approach local business to help us by donating goods or gift certificates for us to use to raise funds by way of raffles of baskets with goods or cards. This store is always receptive of our requests. Very well received! And we tell people that!
            by
              • Recommended
              BEST Hardware store in Massillon
              Great store, I feel right at home there.
              by
                • Recommended
                Clean store, great app, easy returns
                I have found this store to always be clean, well organized. Needed to return things a number of times, always no hassle. I really like to use their app to find things in the store if I didn't make a list beforehand. I like to go on line and make a list, print it out and have the location information right there - really helps me to find things without walking from one end of the store to the other. Just tonight I had a very helpful young lady help me at the self check out. I couldn't find the code to scan, she found it right away, scanned it and then proceeded to scan the few other items I had; I appreciated that help!
                by
                  A large selection of items (garden,household,tools,etc.) to choose from
                  I bought carpet(3 years ago) and tile(1 year ago) from them and I am glad I did.
                  by
                    • Recommended
                    Great employees in the Kitchen Department.
                    Ordered a quartz 33 in double bowl sink, with the help of a salesperson in the kitchen department, for my remodel. Sink was just delivered. Can' wait to have it installed and use it!
                    by
                      • Recommended
                      1 found this review helpful
                      My Experience
                      The staff were very friendly and helped find the product I was looking for
                      by
                        • Recommended
                        Great shopping experience
                        Professional helpful employees especially Kristen Smith
                        by
                          • Recommended
                          See Carolyn in the plants and flowers department
                          Carolyn was very helpful and knowledgeable. She took the time to be sure I was able to purchase the right things that I needed. She directed me to the correct locations in the store for my items. She was an outstanding associate!
                          by
                            • Recommended
                            It's a Home Depot
                            Like others the selection is what it is and the teammates are for the most part friendly and a little helpful. It's the garbage out front of the store that is just unbelievable. I shop here enough to say just get a broom and a shovel and take care of it already. Thank you
                            by
                              • Recommended
                              Great Store!!!
                              Always friendly helpful staff! Even when I walk in looking like a dirty hobo for work or project supplies I am still greeted with respect! Always well stocked and always super clean!
                              by
                                • Recommended
                                Great Home Depot anywhere
                                Always helpful and I can get the parts I need to get my work done.
                                by
                                  • Recommended
                                  My favorite store to shop! My husband can vouch for that!
                                  I finished in an all season room and used a special composite trim which has the color through it (white). It was so easy to work with, my project turned out perfectly! I’m so happy I came across it and decided to try it! I don’t like most finished trims or pressed wood. This material was great!
                                  by
                                    • Recommended
                                    Always well stocked
                                    Always greeted and asked if I need help finding something.
                                    by
                                      • Recommended
                                      Be careful with your payment options!
                                      Purchased a major appliance with gift card that was defective and my refund was in store credit so now I have almost $1800 that must be used at this location.
                                      by
                                        Friendly Store
                                        I have been a long-time customer of this store. They have never let me down. The staff is always friendly and helpful. I've flipped a house, made four footlockers, and done innumerable projects out of this store. I've always had a good experience and on the rare occasion where I had a problem with the quality of an item, they have always made it right. I recommend this store to anyone.
                                        by
                                          Incredibly frustrating experience
                                          Incredibly frustrating experience
                                          by
                                            You'll find whatever you're looking for at Home Depot
                                            Great selection and friendly staff.
                                            by
                                              • Recommended
                                              Incredible Customer Service
                                              I was in a bind with a flooring situation. We are relocating and working on remodeling our new house at the same time. I needed carpet, and fast. Josh, Nolan, and CJ were incredible- in talking through all my options, offering suggestions and solutions, and truly being models of exemplary customer service. I couldn’t be more thankful- I’ve been a long time Home Depot shopper, and never have been very impressed with customer service, until now. This experience has made me happy to continue being a Home Depot customer.
                                              by
                                                • Recommended
                                                Review on the Massillon, Ohio store
                                                All my products fitted and they all worked for us. That is usual for The Hone Depot for us.
                                                by
                                                  • Recommended
                                                  Close to home and always clean and friendly staff
                                                  I just love how convenient it is close to home. And 93-96% of the time I find what I needed
                                                  by
                                                    • Recommended
                                                    Poor electric carts that have been this way a long time. They need 5 new carts in peak condition. Handicapped folks beware!
                                                    Ask any of the employees about the cart problems. These carts would not effect able-bodied folks.
                                                    by
                                                      • Recommended
                                                      Luis Ramos
                                                      One of the BEST people to work with and shows compassion in his job.
                                                      by
                                                        • Recommended
                                                        Best store ever
                                                        Best Employee's that care enough to help you get what you need.
                                                        by
                                                          • Recommended
                                                          Thanks Carolyn in the Outdoor section
                                                          I bought plant hooks and planting materials at this store. I shop here often. It is an outstanding store with helpful, friendly employees!
                                                          by
                                                            • Recommended
                                                            Great store employees
                                                            I have been looking for a deal like this for months.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 378 reviews

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