#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(216)332-2913
Tool & Truck Rental(216)332-2900
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
21000 Libby Rd
Maple Heights, OH 44137
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Customer Store Reviews

  • 4.3 out of 379 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (379)
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Showing 1-30 of 379 reviews
Poorly managed store
We've recently come here every weekend to get building materials for a fence. The lack of knowledge from the employees overall is painful and concerning. They all seem to be quick to pass the baton to someone else who still doesn't know while they try to find a manager on duty. It took us almost 3 hours to walk out our first go around with 15 fence panels, concrete and 4x4 posts. The second time we placed an online order for pick up hoping it would be faster. Our order was supposed to be done at 3:22 pm, we never got an email and finally called at 6 pm. The manager told us our order hadn't been picked yet and to give then 30 minutes. We waited 30 minutes before leaving, and waited another almost 40 minutes before it was ready. The order was put on a broken pallet that was clearly not the right size for the load and was teetering on the back of our truck. Extremely unsafe and we had to pull over several times to adjust the straps as the pallet continued to break. Overall very frustrating because that should've never been loaded like that to begin with.
by
    #3804 store very appreciated
    Great staff and very helpful.
    by
      • Recommended
      Great cashiers
      Brought a mirror for my closet bedroom door .
      by
        Shopping experience
        Excellent customer service experience together with excellent product availability helped nurtured a good day for me, Thanks HomeDepot.
        by
          • Recommended
          Great Store
          Great store, I shop here occasionally and it is a good store. People will usually ask if you need help. Like all stores, however, sometimes checkout can be frustrating. However, most of the time they try and get everybody out of there in a timely manner.
          by
            • Recommended
            Found tools that i cant find here in canada
            Sorry dont have the photo of the tools i bought yesterday
            by
              • Recommended
              Home Depot
              Shopping this store is my therapy.....
              by
                • Recommended
                Excellent service
                I bought a refrigerator today. The staff was very professional and helpful. They were quick to bring my appliance and helped me load it.
                by
                  • Recommended
                  Bad serviice..alot of attitude
                  Rolling eyes, being rude
                  by
                    GREAT CUSTOMER EXPERIENCE!!!!!!!
                    GREAT PLACE TO SHOP. VERY CLEAN AND ORGANIZED
                    by
                      Outdoor plants
                      Home Depot has the best selection of perennials this year by far.
                      by
                        • Recommended
                        CONSTRUCTION PRODUCTS AS NEEDED
                        GREAT SELECTION AND SUPPORT
                        by
                          • Recommended
                          Great Associates!!!
                          The Associates were great, patient and extremely helpful.
                          by
                            • Recommended
                            Love Home Depot
                            when i shop Home depot I feel like i can repair oor improve anything!
                            by
                              great customer service
                              was interested in purchasing a door and received great assistance
                              by
                                • Recommended
                                Home Depot , Right Prices, Right area
                                Everything needed under one roof
                                by
                                  • Recommended
                                  The best Home Depot
                                  The Maple Heights store is the best for customer service.
                                  by
                                    • Recommended
                                    You can always count on poor customer service
                                    This location needs intensive customer service training. Another employee had to turn cashier #4 light on so customers were aware she was working. I clearly annoyed her by needing to check out interrupting her personal texting conversation. She literally never looked up, said hello or good by. She only responded when I said have a good day in a frustrated tone. I NEVER saw her face. I noticed young cashier display aggravation when told to turn on their lights. Chronic!
                                    by
                                      Andrew and Denial, THANK YOU a lot.
                                      Andrew and Denial, THANK YOU a lot.
                                      by
                                        • Recommended
                                        HOME DEPOT REVIEW
                                        DON'T GO TO THIS STORE IF YOU NEED A LOT OF HELP FINDING THINGS. DON'T GO TO THIS STORE IF YOU ARE IN A HURRY. I LIKE HOME DEPOT, BUT THIS STORE SURE DROPS THE BALL ON SERVICE.
                                        by
                                          Good place to shop and fair prices
                                          18cu ft refrigerator.
                                          by
                                            • Recommended
                                            Pro desk
                                            I never have nothing bad to say about the Prodesk. Just wish they had a little bit more help. They are always busy.
                                            by
                                              • Recommended
                                              Great all around Home Depot spot!
                                              This store is convenient to where I live and has all the products i really need for my home. Definitely one of the top Home Depot in Ohio!
                                              by
                                                • Recommended
                                                Horrible store
                                                Very poor customer service. No employees insight when I needed help, I had to go searching all over the store to find an employee for help. Employees attitude are very nasty. Will not shop at this store EVER!
                                                by
                                                  Great Customer Service
                                                  The employees are friendly and helpful at this location. everyone is very knowledgeable and eager to help. Thanks again home Depot!
                                                  by
                                                    • Recommended
                                                    1 found this review helpful
                                                    GREAT STORE
                                                    This store is very clean and organize very friendly staff
                                                    by
                                                      • Recommended
                                                      Excellent People
                                                      I actually live between two Home Depots across town but I work near this one and I prefer this Home Depot because the people are much friendlier here than at other Home Depots
                                                      by
                                                        • Recommended
                                                        Nice dept
                                                        Tool rental is looking alot better and customers service!!!
                                                        by
                                                          • Recommended
                                                          Repair shop excellence
                                                          Michelle, repair shop manager is wonderful! She's very knowledgeable, courteous, professional and easy on the eyes as well as to the ears! Thank you Michelle for quickly solving and helping me to fix my snowblower issue!
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            A lot of the staff are very friendly
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 379 reviews

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