Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (360)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 360 reviews
Nov 30, 2021
Great help over the phone
Did you know there were garage ready freezers? I found one at Home Depot. I tried to purchase on line, I was told they did not deliver to my zip. So I called the store and the employee walked me through through the purchase
by
Recommended
Mar 30, 2024
Great Employees
I love Lufkin's Home Depot. They have a checker to assist in checking me out!!
by
Mar 22, 2024
Home Depot good and bad.
The products are good quality and dependable. The employees are for the most part helpful and friendly. There was one individual who apparently doesn't like to show up and do his job. Fortunately for me the cashier was able to help me load my soil and mulch. Saving my back.
by
Recommended
Feb 21, 2024
I LOVE HOME DEPOT!!!
Good prices for reasonable products.
by
DIY
Recommended
Feb 14, 2024
Great Team Spirit 👏
Great service, positive energies and friendly faces make Home Depot the best!
by
Recommended
Feb 8, 2024
Superior. Associates and very friendly and helpful
Lufkin store is awesome in all respects. Associates were so friendly and went out of their way to help me as a customer
by
Recommended
Jan 6, 2024
Very helpful store
I appreciate this store being here. It is the only Home Depot for several miles around. I do a lot of online shopping and the people are great when I pick up my orders. I also enjoy in-store shopping and being asked if I need help. I normally don’t but it is nice to be asked. Thank you. Great store !
by
Jan 1, 2024
Friendly
Everyone working was kind, and very fast. The cashier that checked me out, was very thorough and helpful. Ember is so helpful and kind!!!
by
Recommended
Dec 30, 2023
Friendly employees
Cashier Ember was wonderful.
by
Recommended
Nov 25, 2023
Great Service
Exceptional service from employees from greeting to unsolicted help in the parking lot to load!
by
Recommended
Jun 8, 2023
Delivery, installation and removal of old appliances
I was extremely disappointed in the delivery and installation services. The refrigerator was dropped off, hardware & ice maker were not installed, the packaging & old refrigerator were not removed. The driver told me to call a plumber but didn't say why I should do this. A week later, after several phone calls to the delivery people and a plumber and a trip to Home Depot; I still do not know why. At 84 years old, I did not expect to have to do the installation myself.
by
May 27, 2023
Excellent Paint Department
The associates are very helpful. The paint department always takes care of everything I need including any other colors similar to what i had picked out. Most of the time i always buy the suggested colors. The paint department employees are very genuine and interested in what project you are working on. All the employees in this store are awesome i can always get the help needed because there are so many associates working there.
by
Recommended
Apr 18, 2023
Poor customer service.
After going to the checkout and paying for a push mower as I was instructed to do by associate.I was then told I would have to wait 30 minutes to get the mower loaded.There was no manager available to ask about this matter.The associates acted as if this was acceptable customer service and did nothing to get me help.I lifted the box on a cart and proceeded to leave the store. Another customer asked the lot associate to help me put the mower in my car.This is the worst customer service I have experienced being an elderly female.I
by
Apr 14, 2023
Excellent customer service
Every time I go in this store I’m always treated wonderful by the store associates I never have to hunt down a store associate for help they always approach me themselves and ask me if I’m ok and do I need help The savings and discounts here are just as good or even better than others
by
Recommended
Mar 29, 2023
Lufkin's HD has no equal
We purchased a John Deere lawn tractor today. We called first and asked if one was in stock. 'Yes'. We asked if it could be picked up today. 'Yes'. We got there (from an hour away) and unlike what we've found with the competition, the tractor was in stock. Yea! We bought it, loaded it, and mowed this afternoon. Yea! No wait, no fuss, no misleading statements, no avoidance, no lies . . .Yea! HD delivered as we've come to expect. We'll not shop the competition ever again. It's all about customer service now and HD tops all.
by
Recommended
Jan 17, 2023
Great Service
I shop frequently at this home depot and I always receive excellent help with any questions I may have. Just a great shopping experience every time.
by
Dec 1, 2022
knowledgable employees, strive to be helpfuf
Knowledgable employees strive to make the shopping experience a positive one.
by
Recommended
Nov 19, 2022
Great place
I like going to home Depot because they always have what I need for my flooring business
by
Recommended
Oct 31, 2022
Fabulous Customer Service
I have been looking for a special washer for my appliance. Your employee, Shelia, located the part and made sure it would fit my needs. I am so happy that my appliance is repaired and working perfectly!
by
Recommended
Sep 2, 2022
goodm store good staff
I am very happy with home depot items and services
by
Recommended
Aug 21, 2022
Poor management
I will from now on take my business elsewhere, Linda and Deborah are rude ladies. The display of indifference is really discouraging.
by
Aug 16, 2022
Great Store
This store is always helpful, always kind, and always clean.
by
Recommended
Jun 24, 2022
Floor blower fan dryer
Needed fan to.dry wet carpet
by
Recommended
Jun 16, 2022
Poorly Managed Store
This store does not open on time. The employees are rude and could not care less about doing their jobs. The management is a joke. This store would be better off as a vacant lot.
by
Jun 6, 2022
VERY CLEAN,WELLSTOCKED STORE
THIS WAS MY FIRST VISIT TO LUFKIN STORE #0513 IN MANY YEARS. I WAS VERY IMPRESSED! I FOUND EXACTLY WHAT I NEEDED. THE STORE WAS EXCEPTIONALLY CLEAN AND WELL STOCKED.
by
Recommended
Mar 10, 2022
Great place to shop
Very happy with the service and the organization of the store
by
Recommended
Mar 3, 2022
Very helpful employees
Great service and friendly staff
by
Recommended
Feb 7, 2022
Excellent store!
We bought materials to build a tile shower. Home Depot had all the materials that we needed. And some of the materials were on sale which saved us a lot of money
by
Recommended
Jan 21, 2022
Best Home Improvement Store in East Texas
Hands-down, this is by far the best Home Depot I have ever been to. The PRO Desk here is clearly one of the staple attractions. But it doesn’t stop there, Today, one of the employees actually took me to five separate areas to fill an order and he knew exactly where the items were that I needed in each one of those areas. I was completely blown away. That’s the way home improvement store should be.
by
Recommended
Dec 27, 2021
Terrible Customer Service
If you're expecting things to cost what they're marked, go somewhere else. If you want to be treated like a valued customer, go somewhere else. If you like to over pay and be treated like garbage, this is your place to shop!