#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(806)788-8621
Tool & Truck Rental(806)788-8620
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
5801 West Loop 289
Lubbock, TX 79414
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Customer Store Reviews

  • 4.5 out of 667 reviews
88%Of Customers
Recommend This Store
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Showing 1-30 of 667 reviews
Nice employees/cluttered store
I visit this store often, usually a few times a week. The employees are always nice and helpful. The store itself is an obstacle course. Several aisle impassable. Displays that carts can’t get around with moving the displays. Will call and lumber trash blocking aisle. Accordion barricades left closed when nobody is working the aisle. It makes it difficult to shop when you can’t turn a corner with your lumber cart because of the displays down the main aisle. Give us some space so we can shop.
by
    • Recommended
    1 found this review helpful
    Incredible staff! Extremely helpful!!
    David W & Adam assisted me today on my purchase!! They were extremely helpful & friendly! They went above & beyond & I’m extremely thankful for their willingness to help me complete my project!!
    by
      • Recommended
      Great customer service!
      I went to the customer service counter to purchase an item. Analise, the representative that helped me was great! She was so pleasant and patient with me during the process. Home Depot would be well served to give this particular young lady a nice raise.
      by
        • Recommended
        Great customer friendly service
        The salespeople were friendly and wanted to help with my purchase. They were efficient, friendly and wanted to help. I would recommend Home Depot as the place to go!
        by
          • Recommended
          Dryer in 3 Days
          Had to buy a new dryer for work today. I was in and out in 30 minutes with delivery set in 3 days. Thanks Mike for making my day much easier.
          by
            • Recommended
            Got what I needed:
            Waited for a while and could not get someone to cut my boards, no one was in that are who worked with the saw I’m guessing. Sergio and Roman came were professional and explained the situation. They got me taken care of and I left in a better mood . Thanks.
            by
              • Recommended
              Strong guys!
              Romie & Jerod are wonderful!
              by
                • Recommended
                Great place to pick up necessary supplies and purchase quality items.
                I go to the Home Depot whenever I need to install or fix something around our new house. Whether for inside or outside they have a great selection of quality products. Other, so-called home improvement stores are starting up here in Lubbock Texas, but their prices are way too high, and selection isn't nearly as good.
                by
                  • Recommended
                  Not a bad way to start my day
                  Friendly folks who are helpful
                  by
                    • Recommended
                    Most associates willing to help
                    Most associates are willing to help, i come here a lot for business and personal items. The cashier Yeli was great at helping straighten out some issues with another associate and was very friendly (would have been 5 stars if not for the other associate)
                    by
                      • Recommended
                      Turn up the heat!
                      Too cold in the store. Mary and romy at returns are great
                      by
                        • Recommended
                        Best customer service
                        Had an issue with a special order. Alex has worked hard to resolve the issue and even found a work around when she couldn't get a response from the vendor.
                        by
                          • Recommended
                          Warm and friendly smiles/hellos from everyone as I walked in
                          Romy I awesome, very polite and friendly!
                          by
                            Exceptional Customer Service
                            I will definitely be back to this particular Home Depot! Jacob went above and beyond to help me locate an item I needed and the Store Manager Javier is super helpful and he knows what customer service is all about.
                            by
                              • Recommended
                              Great employees - store is often cluttered and out of stock
                              The employees are very friendly and helpful. The store is often cluttered making it hard to push carts down the aisles and sometimes walking down the aisles is a struggle. Corporate is struggling to keep basic items in stock. This time they were out of 1/4”x2 1/2” hex bolts. How is a hardware store out of a basic bolt? Didn’t have the gate handle I needed or spray paint. That’s just this week. Makes it hard to do my job when I can’t get the supplies I need. I only recommend because the employees are so good.
                              by
                                • Recommended
                                Great service
                                Love the people at the store very happy folks
                                by
                                  2 washers no dryer!
                                  I ordered a washer and dryer at the store. It took forever just to get someone's help in the appliance department. Then you habe to order because they don't keep anything in stock. The first delivery was canceled be a use they sent 2 washers, the second delivery was canceled because they didn't send anything and I just got a call that once again the order is changed till next week. Customer service is automated and gives you the run around. Calling the store does no good because they just tell you they are sorry. I don't want an apology, I want my washer and dryer!
                                  by
                                    service
                                    store employees were helpful
                                    by
                                      • Recommended
                                      The staff is excellent!
                                      The staff located at this Home Depot was excellent. Cliff, Makaya, Shay, Alex, and the manager, Ty went above and beyond to assist me. When an item I was searching for was not present in the store, the manager offered me a discount on the items in my cart as a resolution. Usually people write reviews to complain, but I wanted to instead give positive feedback and comment the excellent customer service I always receive from Home Depot.
                                      by
                                        • Recommended
                                        Great customer service by Laura
                                        Bought item before it went out of stock.
                                        by
                                          • Recommended
                                          Great Tools!!!
                                          My husband has purchased project tools at Home Depot and they have been reliable to this day!
                                          by
                                            • Recommended
                                            Great associates, extremely helpful!!!!
                                            This past week, I've bought 16 gallons of Behr paint, a Milwaukee shop vac, lots of mums for fall planting, and quite a bit of other stuff. The associates at this store are the most helpful and friendly that I've encountered in a long time. Plus, everything that I've needed has been in stock. This may collectively be the best team that this store has ever had!
                                            by
                                              • Recommended
                                              Wonderful Customer Service
                                              Excellent Service, Excellent help.
                                              by
                                                • Recommended
                                                Rude employees
                                                I came in and bought a door. I asked an employee in the fastener aisle where I could find nails and shims to hang the door, and he responded with "they're over where you just came from" in other words, "find them yourself."
                                                by
                                                  Home Depot Shopping
                                                  I bought an item that was recommended for my new screen door only to find out it wasn't needed. Returning the on-line item was not a problem. The customer service so far has been very good..
                                                  by
                                                    • Recommended
                                                    Always able to find what I need
                                                    Home Depot is always my home improvement store of choice. The store is laid out well and items are easy to find. Anytime I have ever needed help, the Home Depot employees are always friendly and knowledgeable and willing to help. On several occasions Kevin has gone out of his way to assist us.
                                                    by
                                                      Great service
                                                      Service rep was very helpful and courteous.
                                                      by
                                                        • Recommended
                                                        Fantastic help in the paint department
                                                        My faith in the Home Depot paint department was renewed on 6/29/23! I needed advice on what I would need to paint a 3,000 square foot dance floor. Noelle and Alexa were extremely helpful and patient with me. I’m no expert in painting and they walked me through the supplies I would need and how much paint it would take. They told me I needed 8 gallons for the job which was exactly 1/2 gallon more than I needed! Was I a happy camper? Yes I was. Thanks again Noelle and Alexa!
                                                        by
                                                          • Recommended
                                                          Love the access of Rhobi tools
                                                          Great selection of Rhobi tools and layout.
                                                          by
                                                            • Recommended
                                                            Frustrated
                                                            Been there twice. Pro extra counter was no help finding what I needed when the web site shows 249 in stock and when asked to speak to the manager, I get the deer in the headlights look. And the other 5 associates cared less about helping me. I’ll be looking at other home improvement centers for my materials and telling my contractor buddies.
                                                            by
                                                              Showing 1-30 of 667 reviews

                                                              Nearby Stores

                                                              2615 50th Street

                                                              Lubbock, TX 79413

                                                              3.28 mi

                                                              Tool & Truck Rental

                                                              (806)796-4108

                                                              Pro Service Desk

                                                              (806)796-4102

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm