#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(925)243-4604
Tool & Truck Rental(925)243-4610
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
2500 Las Positas Rd
Livermore, CA 94551
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 240 reviews
93%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (240)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 240 reviews
More People Less Self Check Out !
Its all about the People ! People ! I am you ! You are me ! We are US ! Now lets get rid the self Check Out AI and hire more People !
by
    • Recommended
    Customer Service
    I just visited the Home Depot in Livermore, CA this morning, Saturday, March 2, 2024 at 6:00 am. As soon as I walked in the lady associate, name tag read Elaine, greeted me and then proceeded to ask me if she could help direct me to the area of the store for what I was looking for. Totally untypical of todays customer service but very much appreciated!!!
    by
      • Recommended
      WOW - Norm at the ProDesk
      Norm at the Livermore store provided exceptional service. He’s great with customers and took the time to understand my issue. Extremely knowledgeable, friendly, and helpful. A tremendous asset to Home Depot. I usually shop at Pleasanton. Not anymore!
      by
        Keys and garbage disposal
        I had some keys done and received very good information on installing my garbage disposal I followed step by step as I was given by Mike with the cowboy hat.
        by
          • Recommended
          helpful employees
          This store has friendly and helpful people compared to other stores in the area i have used often.
          by
            Great Inventory
            I stopped into this Home Depot for some routine truck stock items and had the pleasure of meeting and being assisted by Jackii. She was very pleasant and knowledgeable and handled my checkout expeditiously. Overall, this location was well stocked and easy to navigate. They are my local go to store.
            by
              • Recommended
              Great Customer Service
              Turnbuckles & Tubing
              by
                • Recommended
                Kind and helpful
                Thank you Swaran for stepping in to assist and help me with my transaction
                by
                  • Recommended
                  Excellent customer service
                  I was very happy with the customer service provided by John in the Livermore store.John went out of his way to assist me with all my needs, and I was able to leave the store within 10 minutes..
                  by
                    • Recommended
                    Great Service
                    Joy at the Customer Service desk is amazing! We drove 30 minutes to pick up an online order and unfortunately it was not what we had thought and we were thinking of ordering the same item at another store 45 minutes away from home. Joy was extremely helpful and assisted us in finding an alternative! She went above and beyond what we would have expected in terms of service, she made the drive worth it.
                    by
                      Jessica Lavine is the best!
                      Jessica provided the best customer service we've ever had! Thank you, Jessica!
                      by
                        • Recommended
                        Great Employee Service
                        Tito did an awesome job in helping me today. He is a great asset to any Store. I had to get my circular saw blade open and I went to the Livermore store and I was lucky to ask for help from Tito. Tito proceeded to open the tools section area which was already closed as it was late in the evening. He painstakingly opened my blade which took him 20-25 minutes of hard work. Tito truly went above and beyond to help me. He deserves all the Kudos as he restored my faith Home Depot. Awesome Job Tito !
                        by
                          • Recommended
                          My go to store
                          I ordered a custom window covering last month with the assistance of Yna and Michelle. They are both so well versed and familiar with the various products and designing which made the visit actually enjoyable. So much so that since that visit I have returned to order 3 more custom window coverings.
                          by
                            • Recommended
                            Actually nice & helpful
                            Home depot is known for never getting help. They actually answered and helped me for my yard issues Thanks
                            by
                              • Recommended
                              Excellent customer service
                              This Home Depot is very customer oriented. The staff is extremely helpful and make you feel comfortable as a shopper.
                              by
                                • Recommended
                                Great store
                                Friendly staff great cashier very organized compared to other Bay Area locations
                                by
                                  • Recommended
                                  Excellent helpful staff at Livermore HD
                                  Greet me and help me load items, or bring a forklift around to load for me.
                                  by
                                    Huge Kudos to Jonnie and Audrey
                                    Entered the store for an online pick up and was shuffled around by one who said orders from LLNL are to hard, to another saying who does she think by placing this rush and expecting it to be ready. Johnie, I think that was her name, in Customer Service was helpful and lead me to Audrey in Pro Services. Audrey took immediate action, entered my order that was not already in the system, then went around gathering my order! Audrey is an example of excellent Customer Service and should be awarded for going way over and beyond to help when others would not.
                                    by
                                      Always Consistent
                                      I have been to many home depot locations in the bay area, and this one is well kept up, usually not overcrowded, and most of the employees are super friendly.
                                      by
                                        • Recommended
                                        Bring your earplugs!
                                        For some reason, the corporate office has decided that music should be blared in their stores at a deafening level. This makes it hard to have conversations and encourages us to leave the store as soon as possible. We still shop here because they have what we need, but the atmosphere is not pleasant.
                                        by
                                          • Recommended
                                          Excellent customer service
                                          If you have appliance needs, go see Jessica at Livermore Home Depot
                                          by
                                            Wonderful lumber department and customer service.
                                            We were looking for wood for a special project. The customer service was fabulous! So very helpful associate.
                                            by
                                              • Recommended
                                              HOME DEPOT LIVERMORE HAS THE BEST CUSTOMER SALES ASSOCIATES
                                              HOME DEPOT LIVERMORE HAS THE BEST CUSTOMER SALES ASSOCIATES
                                              by
                                                • Recommended
                                                Great and Friendly Employee's
                                                I was like to give a shout out to Pauline and Delilah. They were very friendly and nice. They were able to answer my questions and then solve my issues.
                                                by
                                                  Super helpful employee
                                                  Thomas was super helpful in removing a very heavy Toto from the back of a truck. He even pushed the cart to the return area for me. I appreciate his hard work and effort.
                                                  by
                                                    • Recommended
                                                    Amazing customer service!
                                                    I came in to get some potting mix for my orchid and Johnnie was the cashier who helped me out big time! He was very kind and a huge help! Thank you so much!
                                                    by
                                                      • Recommended
                                                      Great customer service
                                                      Have had so many unpleasant retail encounters I was beginning to think it customer service did not exist. Went in to the store to check stock as my online order was canceled by HD and the manager Jordan and sales associate BiBi went above and beyond to make sure I left the store with the items I needed. I can't thank them enough!!
                                                      by
                                                        Very unprofessional & Unprepared (Home Decor Section)
                                                        PS Very polite voice I was disappointed with short staffing and lack of information about the product location. (I was trying to buy shower hose and bathroom fitting) I was trying to shop for BLINDs and the flooring specialist was very unmethodical - She was very focused on leaving at 6 PM with all the accurate measurements I had typed and printed out for her - so she won't make a mistake And moreover she didn't collect my payment on the day of , even when I asked her if she needed to charge me to expedite the process and delays my order calling she needs my payment - This was very unprofessional and even with the efficient system she seemed to be unprepared with the system around her.
                                                        by
                                                          • Recommended
                                                          Paint Department
                                                          The girl in assisting with paint, was not at all thrilled to be working. She did not offer any assistance, was unwilling to communicate with me on my paint needs. She was rude and non communicative.
                                                          by
                                                            exceptional, friendly service
                                                            I keep coming back because of the salespeople like Stephani. She is typically the last person you see out the store, either as an exit-greeter or cashier. Her embullience reflects her willingness to get questions answered and who to talk to. I find myself going back and finding a resident expert because of her. the store in general houses exceptionally helpful staff that can address questions
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 240 reviews

                                                              Nearby Stores

                                                              6000 Johnson Dr

                                                              Pleasanton, CA 94588

                                                              7.66 mi

                                                              Pro Service Desk

                                                              (925)416-2429

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm

                                                              2750 Crow Canyon Rd

                                                              San Ramon, CA 94583

                                                              12.84 mi

                                                              Tool & Truck Rental

                                                              Pro Service Desk

                                                              (925)552-9430

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 6:00pm

                                                              43900 Ice House Ter

                                                              Fremont, CA 94538

                                                              16.16 mi

                                                              Tool & Truck Rental

                                                              (510)360-8410

                                                              Pro Service Desk

                                                              (510)360-8404

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 6:00pm