#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(803)313-5368
Tool & Truck Rental(803)313-5372
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
1116 Highway 9 Byp W
Lancaster, SC 29720
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Customer Store Reviews

  • 4.7 out of 322 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (322)
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Showing 1-30 of 322 reviews
Top notch customer service
All the employees I encountered Andy, Ashby, Henry , Kim and manager Tim Henderson went above and beyond to help me find the in stock item I drove 2 1/2 hours from NC for .
by
    • Recommended
    Nice
    Awesome customer service
    by
      • Recommended
      Laqueshia was so helpful!
      It was almost closing time and we didn’t expect much going in but her customer service was great and she helped us immensely!
      by
        • Recommended
        Excellant customer service.
        She was knowledgeable of the product We told her what we wanted and the price we were willing to pay and she walked us through the products, one of which we ultimately decided to buy. She was pleasant, tolerant, and never once frowned. We wish more sales people were like her.
        by
          Wysheka Customer Service
          Wysheka at Lancaster Location is a great, helpful and kind cashier, love her servicing me and my family.
          by
            • Recommended
            Go somewhere else for a Generac install
            Home Depot Lancaster subs Generac installs to Canter Power Systems. Canter is absolutely horrible!!! Three weeks into the project and we have zero progress other than them accepting our $6.5k deposit.
            by
              Great selection of appliances
              Bought a whirlpool dishwasher and it has been great. Nice and quiet and cleans well!
              by
                • Recommended
                Garden and flowers
                I love to shop in the garden and flowers department Home Depot has the most beautiful flowers and garden vegetables
                by
                  • Recommended
                  Lots of choices
                  They had everything I needed in stock for my landscaping project
                  by
                    • Recommended
                    Outstanding customer service in garden area
                    I bought quite a few flower plants today that worked amazing and looked healthy. I usually go with my husband and he hast to pick up something . but went by myself today after work. Best experience was the customer service representative Sandra , cashier in the garden section. Made my experience beyond outstanding , and there should be more employees like her to go above and beyond, and make customers feel valuable on a regular basis. I will return to this location because of her excellent customer service..
                    by
                      • Recommended
                      Employees not empowered
                      Store inventory showed 12 of an item. I drove to store to purchase one. Bin was empty. Employee says they must have been shoplifted. I asked when they’d have more and the response was they couldn’t say. Scheduled for one replenishment but not until some sold. I say well you’ll have to zero out the inventory because you can’t sell what you don’t have! Response……Only a manager can adjust inventory…..and good luck finding one!
                      by
                        Great customer service!
                        I needed help finding an item that was listed on the website but not on the shelf. Employees were able to locate and get the item I needed down with a forklift. Everyone was very helpful and friendly!
                        by
                          • Recommended
                          Great employees
                          I went to purchase a Honda lawnmower that I had seen online,but, there was not one on display. An associate named Rianna went out of her way to search the entire store until finally finding one in storage that hadn’t been displayed yet. Then, Denise at checkout, gladly helped me fill out a form online to get a military discount. I was very happy to be able to shop somewhere that truly cares about their customers .
                          by
                            • Recommended
                            Loss of customer service
                            Loved this store for 11yrs. When we lose focus on the individual customer experience no matter how much they spend, you will loose market share.
                            by
                              Terrible delivery service
                              I ordered the supplies on Monday. They did not come on Tuesday as had been promised or Thursday after that or Saturday after yet another visit to the store. Friday I found out that the order was sitting in the back of the store the entire time. Saturday the manager told me it was the responsibility of the Rock Hill store, even though the order is in his store. Problem not solved yet. Order scheduled to arrive 9 DAYS AFTER ORDERING.
                              by
                                Always satisfied!
                                The Lancaster store is one of the best, most always have what I’m looking for. Best os all it is located only 5 min from my home.
                                by
                                  • Recommended
                                  Great customer service from Brandon!
                                  Brandon was friendly and helped me get the things I needed in a timely manner. The store was clean and in order, would definitely recommend this store for any of your home improvement needs!
                                  by
                                    • Recommended
                                    Wonderful People Work At This Location
                                    My husband and I have been coming to this Home Depot since we moved here from California, 5 years ago. Everyone, and I truly mean, everyone is just wonderful. Always smiling and happy. They really are. Sheka Lowery assisted my husband and I yesterday in preparing for a new storm door and it was easy, pleasant and she is outstanding in her knowledge. Thank You, Sheka !! You made it FUN even. And "Thank you everyone for being so wonderful" :)
                                    by
                                      • Recommended
                                      Great
                                      Linda was very helpful and friendly she also help load my stuff!!
                                      by
                                        Great store, friendly people
                                        Everyone is so helpful and friendly and always smiling
                                        by
                                          • Recommended
                                          Awesome customer service
                                          Ask Sheka lowery for anything and she'll get it done. Pleasant smile and personality to go with it. Working with her was next to none other I have had and I'm a contractor that deals with multiple people a day...........
                                          by
                                            • Recommended
                                            Extremely helpful gardening staff
                                            We had a bag of soil break open as we were loading it into our truck and a staff member saw and got us a new unopened bag. She was very nice and helpful.
                                            by
                                              • Recommended
                                              Customer service
                                              We found what we needed, but with help from your employees. They need customer service training. I stopped right in front of two employees needing help, they just carried on their conversation and didn't even speak, I was no more than 3 ft away from them.
                                              by
                                                John Deere lawn mower
                                                Thank you for having the mower in stock.
                                                by
                                                  • Recommended
                                                  Cashiers are lazy
                                                  During my 3/20/22 shopping experience I had problems checking out at all registers of this store. First went to the contractor check out where the cashier said she could only take customers paying in cash because her Point oc Sale credit card touch screen was not working. Then I went to the self serve registers and noticed one of the items rang up $5 higher than it was marked on the shelf. I went back to the shelf and took a picture of the price tag and then showed it to the attendant. The attendant called someone who basically said the price that rang up is the price. I disagreed and asked to speak with a manager. Eventually someone came to the registers to help and said, “ let me scan the item so I can get the price on the shelf corrected as we can’t keep up with the price changes”. The attendant corrected the price for my transaction and promptly walked away without saying one word.
                                                  by
                                                    Great first impression
                                                    Although I haven't been in the store yet, the customer service I have received through phone calls and emails has been exceptional!!
                                                    by
                                                      • Recommended
                                                      Wonderful merchandise.
                                                      Love the products and the salesperson. A wonderful experience when you’re not sure what you want.
                                                      by
                                                        • Recommended
                                                        Service
                                                        Generally, the service at Home Depot is very good. It's rare, but occasionally there is a little slip up. Nobody is perfect.
                                                        by
                                                          • Recommended
                                                          Clean and organized store. The employees are friendly and helpful. It’s worth the 23 mile drive f...
                                                          Clean and organized store. The employees are friendly and helpful. It’s worth the 23 mile drive from Rock Hill to shop at this Home Depot.
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          The assistant was very friendly and helped me with information I needed to remodel my kitchen.
                                                          The assistant was very friendly and helped me with information I needed to remodel my kitchen.
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Showing 1-30 of 322 reviews

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