#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(817)238-2404
Tool & Truck Rental(817)238-2405
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
3950 Jim Wright Frwy
Lake Worth, TX 76135
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Customer Store Reviews

  • 4.4 out of 527 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (527)
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Showing 1-30 of 527 reviews
Very disappointed with this location
Items not stocked for customers, but still in boxes on shelves above. Employees walking around not acknowledging those in need of help, or going to get someone else to help, and never returning. Leslie at Customer Service and Ed in orange apron are the all stars at this location.
by
    Exceptional Service at the Lakeworth, Texas Home Depot!!!
    The employees here make this Home Depot location in Lakeworth, TX exceptional!!! Kiddos to Arlene Poncé, Bernice and the Pro Desk, Hilda the GM, Samantha, Jeremy at Customer Service, Greg in Lumber and many others
    by
      • Recommended
      Clerk profiled us
      An older female clerk at self-checkout stood over me and watched my wife scan each item in our cart. I politely stated I was becoming uncomfortable with her standing so close and watching us. She said she wanted to see what color roses we picked then walked away. Then she became antagonistic and said: 'this is my area; I can stand and look where I want'. Upon exiting, she loudly wished us a good day but her tone did not indicate sincerity. I don't recommend this store, which is sad because the other employees were nice.
      by
        Pro Desk JOdie
        Jodie at the Pro Desk is a EXPERT at explaining the HD Rewards APP and benefits. Takes the time to explain and walk one through the app. ABOVE AND BEYOND. simply awesome
        by
          • Recommended
          Service & Repair
          I buy all my Milwaukee Promotional Tools from HD
          by
            • Recommended
            Great service and prices
            Great service and prices
            by
              • Recommended
              Excellent customer service
              Delia was a true blessing.
              by
                • Recommended
                Pro customer - turned away
                Attempted to return box of screws over 90 days with no driver license. Turned away due to corporate policy. Kristi and Jon were not empowered to do anything put repeat "I need your actual license; license number is not sufficient" Wanda and Doug were very helpful the next morning; refunded cash. Thanks to Kristi - I will take my recurring business elsewhere.
                by
                  Greatful
                  I was there buying paint and supplies so my son could do a job for me, I had my service dog with me, every employee I asked for help was very helpful and went out of their way to accommodate me to include pulling my cart for me, cashier was very pleasant and helpful. I even had a great experience in the parking lot when I dropped some merchandise, I didn't know I dropped, and another customer brought it to me. I love Texas.
                  by
                    • Recommended
                    Great Customer Ser
                    Staff was extremely helpful!!! It was item that no one could find. Belinda and George made it their mission and they found it! You don’t get customer service like that in many stores these days!!
                    by
                      • Recommended
                      Excellent store
                      People are so helpful and friendly!
                      by
                        • Recommended
                        Hit and miss
                        Sometimes, it's great to shop here. There are reps and associates available to help, but more often than not, you are not greeted, no one asks if you need help, or tells you about specials or deals. No flyers to hand out. Staff is unfriendly, unhelpful, and lethargic. I like and am invested in the Rigid power tools, but this store is a pain to shop at.
                        by
                          Cashier
                          I want to give Billie the cashier in the front, she went above and beyond to help me. I am very grateful for her.
                          by
                            • Recommended
                            Friendliest and helpful home improvement store around
                            Despite being extremely busy every associate I met and asked questions of, took the time to answer questions. If they did not have the answer they used their cell phone to look it up. I would recommend Home Depot anytime.
                            by
                              • Recommended
                              Exceptional service
                              Employees went beyond expected to locate, instruct, find prices, and assist. They cooperated with each other. We're friendly and cheerful.
                              by
                                • Recommended
                                Cashier Experience
                                Cashier Leslie is a very respectful and helpful person! What an awesome employee!
                                by
                                  Beautiful plants and flowers
                                  I shopped the garden section and seen the display of the big planters and the beautiful design of the plants and flowers inside and it gave me inspiration to do that in my yard. Thanks to Derek I was able to design a beautiful flower bed!
                                  by
                                    • Recommended
                                    Employees rude and disrespectful
                                    I went in today to purchase a ceiling fan and a screen door. I asked for help with the ceiling fans and the employee was so bothered by the fact that I needed help he rolled his eyes at me and walked off saying the ones you need are all spread out. I needed a ceiling hugger type for short ceilings. He spent less than 2 minutes trying to help me. I guess he doesn’t get paid to help people. I needed the door but I decided I will go to Lowe’s for that where maybe I can find better help and friendlier employee. I won’t be back to this Home Depot.
                                    by
                                      Floor too Floor Home Depot is your Store
                                      Just purchase flooring for our master bedroom, the process was easy do to the professionalism of the floor team (Ken & James) Thank you for taking care of your customers.
                                      by
                                        • Recommended
                                        Consistently above and beyond
                                        Pretty much every employee I’ve interacted with in many different departments are so helpful and knowledgeable. I learn something every time I go in. its truly enjoyable to get my home improvement items there.
                                        by
                                          • Recommended
                                          Lumber department
                                          If you’re want to receive help in the lumber department I hope you have plenty of time and if you need help with the Manager good luck they are very inexperienced on how to handle customer service and complaints
                                          by
                                            Great Experience With Appliance Customer Service Representative
                                            Glad Tristan was our customer Service Representative at your store.
                                            by
                                              Great kids workshops!
                                              We come to the store monthly for the kids workshops. The area is always tidy, and the employees running it are always kind. They always go above and beyond to make sure we are taken care of.
                                              by
                                                • Recommended
                                                Flooring/ Carpet installation
                                                We paid for our carpet in January 2023. They failed to deliver. Delayed for over a month and yet they don’t know if they are going to deliver our carpet. Store manager and associate not helpful at all. I will definitely not ordering any service to install anything from this store. Don’t do anything regarding Carpets or flooring installation. They keep saying they are on back orders.
                                                by
                                                  Wonderful
                                                  The employees were very nice and greeted me at the door it made my day better
                                                  by
                                                    • Recommended
                                                    Appliance purchase
                                                    The employess in the appliance section were super helpful and made the process of buying simple
                                                    by
                                                      • Recommended
                                                      Great Service-Great Prices-Affordable Kitchen Cabinets-Highly Recommended
                                                      My husband and I visited the Home Depot Lake Worth Store on 12/31/22 to get a quote on kitchen cabinets for a Mother-In-Law house we have been working for the last couple of years. Since the price of building materials keeps going up we were not sure this route would be affordable. By trade, my husband, is a remodeler and carpenter and is very capable of building the cabinets but thought we would give Home Depot a chance to price them. The day before we had gone to Builders Surplus in Haltom City for a design and build quote. The difference between the two was the price and Home Depot was able to give us a better design and more affordable pricing. Our design consultant at Home Depot was Jack Redding who is very knowledgeable and very easy to work with. We are super excited these were affordable and they will be delivered to our home. Thank you Home Depot for making my husband job much easier now since all he has to do is install them now. Thank you Jack Redding too.
                                                      by
                                                        • Recommended
                                                        Great
                                                        There is a gentleman Derek, in the garden who is very helpful. He was willing to help me with everything I had questions about.
                                                        by
                                                          • Recommended
                                                          Free-for-all
                                                          Good luck finding help, and good luck trying to get someone to answer the phone. I sat on hold for 30 minutes, just for someone to answer and immediately put me back on hold without saying anything. This has been a repeated experience, not just once.
                                                          by
                                                            REMODEL KITCHEN
                                                            I BOUGHT COUNTER TOPS AND SO HAPPY WE DID
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 527 reviews

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